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Cases in Operations Management
Building Customer Value Through World-Class Operations
First Edition
- Robert D. Klassen - University of Western Ontario, Canada
- Larry J. Menor - University of Western Ontario, Canada
Series:
The Ivey Casebook Series
The Ivey Casebook Series
July 2005 | 440 pages | SAGE Publications, Inc
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor's resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well.
Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.
The following are represented in this casebook:
Cases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.
The following are represented in this casebook:
- Strong decision orientation of real-world cases
- Clear development of the link between business processes and customer value
- Diversity of international case settings Mixture of cases, simulations, and in-class exercises
- Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for each case, preparation questions for students to review before class, discussion questions, and suggested further readings.
The IVEY Casebook Series
Cases in Business Ethics
Cases in Entrepreneurship
Cases in Gender & Diversity in Organizations
Cases in Operations Management
Cases in Organizational Behavior
Cases in the Environment of Business
Cases in Alliance Management
Mergers and Acquisitions: Text and Cases
Paul W. Beamish
Introduction to the Ivey Casebook Series
Preface
1. Developing Word-Class Operations
2. Process Design
3. Planning and Control
4. Project Management
5. Quality
6. Supply Chain Management
7. Operations Strategy
About the Editors
I will uses the case studies for the course and have given the details to our library to order. The cases are very good.
Thanks,
Qeis Kamran
Economics & Management, ISM Interntional School of Management
July 29, 2015
First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.
LOGISTICS AND OPERATIONS MANAGEMENT, Cardiff University
December 14, 2012
Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.
Science and Technology, Adam Smith College
October 12, 2012
Good range of case studies presented although the two column page layout seems very old fashioned in its style.
Business School, Northampton University
January 20, 2011
Sample Materials & Chapters
Chapter 1. Developing World-Class Operations
Chapter 3. Planning and Control
Sage College Publishing
