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Communication and Interpersonal Skills in Social Work
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Communication and Interpersonal Skills in Social Work

Fourth Edition


August 2014 | 256 pages | Learning Matters

Although communication and interpersonal skills are widely-taught as a core element of the social work degree, understanding the theory and processes around them can be a challenge. This book starts with the fundamentals and looks at individual theories and approaches, relating them directly to social work practice. This approach will help you to understand the benefits that good communication skills can bring to your practice placements and work with clients. The content is grounded in social work practice and is totally skills-focused. There are new sections on groupwork, working with vulnerable clients and communicating effectively with children.

Key updates:

  • A new chapter on working with groups
  • A revised chapter on working with families
  • More material on emotional intelligence
  • More material on relationship based social work

    This book is in the Transforming Social Work Practice series. All books in the series are affordable, mapped to the Social Work Curriculum, practical with clear links between theory & practice and written to the Professional Capabilities Framework.

  •  
    Communication Skills: Don’t They Just Come Naturally?
     
    What Do We Know About Effective Communication?
     
    The Human Face of Social Work: Understanding Emotions, Intentions and Non-Verbal Communication
     
    Getting Started
     
    Making progress and managing endings
     
    Communicating with families and children
     
    Working with Groups
     
    Working with People with ‘Special Communication Needs': Communicative Minorities
     
    Working with mandated clients
     
    Safety and Risk: Working with Hostility and Deception
     
    The Demands and Rewards of Interpersonal Work

    Within this text, it clearly discusses key concepts and underpinning principles to effective communication, thus allowing the student to apply theory to practical application.

    Miss Ella Malton
    Department of Health & Social Studies, Grimsby Institute of HE And FE
    November 17, 2016

    detailed, clear and easy to read. This book allows the reader to build knowledge of communication strategies theoretically and practically.

    Mrs Pam Lavender
    Access, South Staffordshire College
    November 12, 2015

    Useful new edition that is real support and resource for staff and students alike

    Mr Simon Hall
    Social Work, North East Worcestershire College
    June 29, 2015

    This book is relevant to students and qualified Social Workers. It supports the development of learning, confidence in practice and reflection.

    Ms Linda Holt
    Social Work, Keele University
    June 23, 2015

    This text gives great insight into the importance of communication in social work practice, definitely recommended for students to buy a copy.

    Miss Ella Malton
    Department of Health & Social Studies, Grimsby Institute of HE & FE
    June 21, 2015

    Good text, offering altenative view on communication skills. useful in full course planning and teaching and has also been useful in sutdent placement supervision.

    Miss Geana Wallace
    School of Health & Social Care, Lincoln University
    May 18, 2015

    This is a excellent and accessible text for undergrad social work students. Especially good is the exploration around metacommunication and bringing this to students conciousness.

    Mr David Hambling
    Faculty of Sport, Health & Social Care, Gloucestershire University
    May 8, 2015

    This book is going to be on the booklist for the professional development unit of the Social Care Practice Foundation Degree

    Mrs Suzanne Long
    Health and Social Care Department, Great Yarmouth College
    May 1, 2015

    This is an excellent text to help students with communication skills. I found the chapter on safety and risk particularly useful, as there are not many resources addressing these key concerns.

    Mrs Rhian Taylor
    Social Work (Milton Keynes), The Open University
    April 21, 2015

    This is an update of an essential text for social work students. It is accessible and a solid foundation for students on ours SW courses.

    Ms Nora Duckett
    Social Work (North Campus), London Metropolitan University
    April 12, 2015

    Pages

    1.  New chapter on family work: Assessments, intervention methods, Think Family, the need to engage men as well as women, thinking about families in work with adults e.g. mental health issues, dementia, physical disability – ‘carers’
    2.  New chapter on group work: Different approaches, groups at different stages of the life cycle, drop-in and ‘opportunity-led’ groups,
    3.  New chapter on working with mandated clients – move the discussion of deception to this chapter.
    4. Chapter 5: more about SAVI, and also draw on research from conversation and discourse analysis – this material might appear in other chapters too.
    5. More on emotional intelligence, and communication in organisations
    6. More on Interprofessional More on relationship-based social work

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