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Developing Human Service Leaders

Developing Human Service Leaders

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January 2016 | 368 pages | SAGE Publications, Inc
This empowering text for human services students covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, the book follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.

Part I. Leadership Development and Organizational Management at Work in the Human Services Professions
Chapter 1: Leadership in the Human Services and Workplace Vocabulary of Leaders and Managers
Leadership in Human Services  
What is the Human Services Sector  
The Human Services Leader: A Snapshot  
The Study of Leaders in Human Services Organizations  
Leading a Human Services Organization  
Leadership Skill Sets Needed in the Human Services Profession  
Guiding Your Leadership Journey  
The Workplace Vocabulary of Leaders and Managers  
Speaking a New Language  
Borrowing Words from Other Professions  
Business Vocabulary Translated in Human Services Speak  
Chapter 2: Theories of Leadership and Management: Building A Philosophy of Leadership
The Complex Dynamics of Leading  
The Process of Building a Philosophy of Leadership  
Your Leadership Philosophy  
Part II. Development of Self and Team
Chapter 3: Self-Management: Understanding Self and Managing Conflict
Understanding Self  
Who Am I?  
Understanding Styles  
How Leaders Use Self-Knowledge  
Managing Conflict  
The Anatomy of Style Conflict Tendencies  
A Different Look at Conflict  
Managing Yourself and Diffusing Conflict  
Chapter 4: Self-Management: Attitude, Values, Ethics, and Trust
Reaction to the Negative  
What is Your Mindset  
Retooling for a Growth Mindset  
The Self-Aware Leader  
Acting in Alignment with Values  
Leadership Organizational Values  
The Judgments We Make  
Defining Ethical and Unethical Behavior  
Establishing A Culture of Ethics  
Becoming Trustworthy  
Optimal Work Environments  
Chapter 5: Self-Management: Time, Personal Goals, and Organization
Do You Really Manage Time?  
Find Your Target  
Becoming Intentional Through Planning  
Personal Goals  
The Pain of Living in Chaos  
Where Are Your Organizational Trouble Spots?  
Taming the Mess  
Chapter 6: Organizational Management: Team Building, Management, and Motivation
Team Building  
Your Team Experience  
Work Team or Work Group  
High Performance Teams  
Early Learning Experiences About Managing  
The Job of a Good Manager  
Motivation Theory at Work  
Extrinsically or Intrinsically Motivated  
Finding and Maintaining Your Focus  
Chapter 7: Organizational Management: How to Run a Meeting and Decision-making
How to Run a Meeting  
Your Meeting Experience  
Meeting Planner and Participants  
Preparing for an Effective and Efficient Meeting  
Decision Making  
Your Experience with Group Decision-Making  
The Steps in Decision-Making  
The Tools of Decision-Making  
Part III. Development of Organizations
Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning
Panoramic View of an Organization  
The Role of Values in a Vision  
Values, the First Point of the Constellation of Excellence  
Writing a Vision Statement  
Mission Statement  
Confusion and Inconsistency in the Workplace  
Defining the Organization’s Purpose  
Write It, Publish It, and Use It  
Strategic Planning  
Getting Advice to Achieve a Goal  
SWOT Analysis Thinking  
The Strategic Planning Process  
Chapter 9: Organizational Management: Strategic Goals and Project Management
Strategic Goals  
How Exciting New Strategic Goals Become Frozen  
Evaluating a Strategic Goal for Organization Impact  
Learning from Key Questions in Strategic Goal Implementation  
Project Management  
Why Projects Fail  
Analyzing Your Last Group Project  
How to Successfully Manage a Project  
Chapter 10: Organizational Management: Processes, Growth Measures, and Performance Excellence
How Do Processes Impact You  
Identifying the Activities in a Process  
Monitoring the Impact of Processes  
Growth Measures  
Comparing Qualities of Organizations  
Key Growth Areas of Human Services Organizations  
The Leadership Role in Organizational Growth  
Performance Excellence  
From Individual Improvement to Organizational Improvement  
Creating a Profile of Key Organization Information  
Using the Profile to Achieve Excellence  
Chapter 11: Self-Management: Communication as: Listening, Presentation, Electronic and Web-Based, and Performance Feedback
The Importance of Feeling Heard  
What Type of Listener Are You?  
Increasing Empathetic Listening Skills  
Potential of Presentation Impact  
Rating the Impact of Your Presentation  
How to be Memorable  
Electronic and Web-Based Communication  
The Gift and Curse of Technology  
Measuring the Negative Impact of Technology  
The Social and Safety Rules of Email and Electronic Devices  
Your Experience and Receiving Feedback  
Giving Performance Feedback to Yourself  
The Feedback-Change Process  
Part IV: Influence
Chapter 12: Multicultural Leadership, Politics and Influence, Collaboration, and Social Entrepreneurship
Multicultural Leadership  
The Impact of Exclusion and the Call to Becoming Inclusive  
Assimilation and Acculturation  
Leading a Multicultural Team  
Politics and Influence  
Influential Leaders in Our Lives  
Mapping Your Influence  
Influence Tactics  
The Process of Revealing Qualities of a Collaboration Partner  
Success Factors of Collaboration  
From Alliance to Collaboration  
Social Entrepreneurship  
The Tear in Your Eye, Lump in Your Throat,… Look What They Did!  
Individual or Group. What Are the Skills and Needed Talents?  
A Model and Success Variables Impact Social Entrepreneurship  
Chapter 13: Prognosis: Your Future Leadership Growth
The Typical Resolution for Personal Change  
Will You and Willpower be Able to Save the Day  
Making the Plan to Grow New Leadership Skills  


Instructor Resource Site

Password-protected Instructor Resources include the following:

  • An author-created, Microsoft® Word® test bank is available containing a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Author-created, editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Author-selected video links include relevant video clips for every chapter, appealing to students with different learning styles.

“Developing Human Service Leaders is a highly accessible yet thorough introduction to the manifold skills required of leaders at all levels in today’s human service organizations. An impressive balance of evidence-based theory and practical, learner-centered application animates the text.”

Michael Forster
University of Southern Mississippi

“I strongly urge college and university HSR departments to review and absorb the significance of this text. The organization and context of the Harley-McClaskey text lends itself to becoming a standard for HSR curricular programs.”

Barry Thomas
Stevenson University

excellent in conjunction with a strong leadership theory book.

Professor Travis Zimmerman
School Of Social Science, Fairmont State Univ-Fairmont
February 25, 2016
Key features


  • Human services “speak” and examples translate common business terminology, making the material accessible for readers.
  • A personal Reflection–Diagnosis–Prescription approach encourages students to reflect on each leadership concept, diagnose a related personal weakness, and then apply a prescription to remedy the weakness, motivating them to master related theories, concepts, history, and terminology.
  • The demonstration of a new human services organization, progressing through several facets of organizational standards and performance excellence, shows readers how leadership skills are used in the real world.
  • A unique focus on team building and self-reflection is combined with insightful coverage of running a meeting; motivating a team; vision; mission; strategic planning; presentation skills; and community collaboration.
  • A coaching voice makes teaching a leadership development course online more effective.
  • In-chapter questions lend themselves to becoming a structured journal online that students can submit.

Sample Materials & Chapters

Chapter 12

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