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Intercultural Communication
A Contextual Approach

Eighth Edition
February 2020 | 520 pages | SAGE Publications, Inc
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Intercultural Communication: A Contextual Approach introduces students to the fundamental topics, theories, concepts, and themes of intercultural communication. Best-selling author James W. Neuliep presents a clear model for examining communication within a variety of contexts, including cultural, microcultural, environmental, sociorelational, and perceptual. Each chapter focuses on one context and explores the combination of factors within that context, including setting, situation, and circumstances. The updated Eighth Edition reflects the most recent research in the field and further incorporates the role of modern technology and its impact on intercultural communication.

Included with this title:

The password-protected Instructor Resource Site (formally known as SAGE Edge) offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides. Learn more.
 
Preface
 
A Note on Culture and Language
 
Chapter 1 • The Necessity of Intercultural Communication
The Need for Intercultural Communication

 
Human Communication

 
The Nature of Culture

 
The Study of Intercultural Communication

 
Fundamental Assumptions About Intercultural Communication

 
The Ethics of Intercultural Communication

 
The Goal: Intercultural Communication Competence

 
Chapter Summary

 
Discussion Questions

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 2 • The Cultural Context
Individualism–Collectivism

 
The Pancultural Self

 
High- and Low-Context Communication

 
Value Orientations

 
Power Distance

 
Uncertainty Avoidance

 
Long Term–Short Term Orientation

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations Within the Cultural Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 3 • The Microcultural Context
Microcultural Group Status

 
Muted Microcultural Groups

 
Microcultures in the United States

 
Chapter Summary

 
Discussion Questions

 
Ethical Issues and Microcultures

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 4 • The Environmental Context
Environments and Information Load

 
Culture and the Natural Environment

 
The Built Environment

 
Cross-Cultural Comparisons of Housing

 
Privacy

 
Monochronic Versus Polychronic Time Orientation

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Environmental Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 5 • The Perceptual Context
Culture and Cognition

 
Stereotyping

 
Ethnocentrism

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Perceptual Context

 
Developing Intercultural Competence

 
Key Terms

 
 
Chapter 6 • The Sociorelational Context
Dimensions of Group Variability

 
Role Relationships

 
Sex and Gender Roles Across Cultures

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Sociorelational Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 7 • The Verbal Code
The Relationship Between Language and Culture

 
The Structure of Human Language

 
Elaborated and Restricted Codes

 
Cross-Cultural Communication Styles

 
Gendered Language Style Across Cultures

 
Language and Ethnic Identity

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Verbal Code

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 8 • The Nonverbal Code
Definitions of Nonverbal Communication

 
Relationship Between Verbal and Nonverbal Codes

 
Channels of Nonverbal Communication

 
Nonverbal Communication and Dimensions of Cultural Variability

 
Nonverbal Expectancy Violations Theory

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Nonverbal Code

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 9 • Developing Intercultural Relationships
Communication and Uncertainty

 
Anxiety/Uncertainty Management Theory of Effective Communication

 
Uncertainty Reduction and Intercultural Communication Apprehension

 
Empathy and Similarity in Relationship Development

 
Perceptions of Relational Intimacy Across Cultures

 
Intercultural Relational Maintenance

 
Mate Selection and Desirability Across Cultures

 
Chapter Summary

 
Discussion Questions

 
Ethics and Intercultural Relationships

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 10 • Intercultural Conflict
Definition of Intercultural Conflict

 
Intercultural Dialogue, Conflict Resolution, and a Culture of Peace

 
Face, Facework, and Conflict Communication Styles

 
The Intercultural Conflict Style Inventory

 
Individualistic and Collectivistic Approaches to Conflict

 
Conflict Resolution in High- Versus Low-Context Cultures

 
Resolving Cross-Cultural Conflict: A Contingency Model

 
Chapter Summary

 
Discussion Questions

 
Ethics and Intercultural Conflict

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 11 • Intercultural Communication in Business, Health Care, and Educational Settings
Intercultural Management

 
Management Practices Across Cultures

 
Culture, Intercultural Communication, and Health Care

 
Intercultural Communication and Educational Settings

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 12 • Acculturation, Culture Shock, and Intercultural Competence
Acculturation

 
Culture Shock

 
Indicators of Success in the Intercultural Context

 
Intercultural Communication Competence

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations: Some Final Thoughts on Developing Intercultural Competence

 
Key Terms

 
 
Glossary
 
Notes
 
Index

Supplements

Instructor Resources Site
edge.sagepub.com/neuliep8e

Online resources included with this text

The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides.
Student Study Site
edge.sagepub.com/neuliep8e

The open-access Student Study Site makes it easy for students to maximize their study time, anywhere, anytime. It offers flashcards that strengthen understanding of key terms and concepts, as well as learning objectives that reinforce the most important material.

For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.

"This book is a comprehensive exploration of all the major concepts in the field of Intercultural Communication that introduces students to essential research (and researchers) in the field. It provides a thorough treatment of the way cultures shape the way we communicate with each other in both local and global communities."

Danielle Saad
Alvernia University

"This textbook offers students an engaging and interactive approach to intercultural communication with very current examples of intercultural events and situations, and contemporary applications of technology."

Elizabeth M. Davis
Embry-Riddle Aeronautical University

"The text is a thoughtful and thoroughly researched examination of the study and impact of intercultural communication and human relationships."

Dennis Sutton
Grand Rapids Community College

"An engaging, relevant text that is straightforward and relatable. The text highlights how different layers of context influence the intercultural communication process, while using all sorts of different cultural groups as examples."

Rachel Reznik
Elmhurst College

The textbook's content aligns with the course objectives.

Dr Bridgette Colaco
Hall School Of Journalism, Troy University-Troy
January 28, 2021
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Key features
NEW TO THIS EDITION:
  • New student profiles in Student Voices Across Cultures explore many real student intercultural experiences, including a young woman’s challenges upholding her Russian New Year’s traditions in a U.S. workplace, an Arab woman navigating an individualistic culture with collectivistic sensibilities, and a man learning how to negotiate the U.S. and Guatemalan cultures.
  • New coverage includes insights on online privacy practices across cultures, Hmong family life, and time orientation in the Japanese culture.
  • Updated and new scholarship includes gender roles in Japan, India, and Saudi Arabia, and interethnic and interracial relationships and marriage.

KEY FEATURES:

  • Chapter-opening learning objectives identify for students what they should be able to accomplish after reading each chapter. 
  • Student Voices Across Cultures feature fascinating, personal stories of young professionals and students from around the globe to illustrate the real-life applications of theoretical concepts.
  • Self-assessment tools designed to help students learn about themselves as they learn about key content measure concepts such as intercultural communication, apprehension, ethnocentrism, individualism-collectivism, conflict-style preferences, and intercultural competence.
  • Intercultural Conversations serve as hypothetical scripts that illustrate how the various concepts discussed in chapters manifest in human interactions.
  • Developing Intercultural Communication Competence boxes help students become competent intercultural communicators by challenging them to adapt their communication and ways of thinking.
  • Ethical Considerations prompt students to consider ethical issues related to concepts covered and ask them how they might respond ethically to intercultural situations.
  • Chapter-ending summaries, discussion questions, and key terms allow students to review chapter content to reinforce learning.

For instructors

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