Preface
A Note on Culture and Language
Chapter 1 • The Necessity of Intercultural Communication
The Need for Intercultural Communication
The Study of Intercultural Communication
Fundamental Assumptions About Intercultural Communication
The Ethics of Intercultural Communication
The Goal: Intercultural Communication Competence
Developing Intercultural Communication Competence
Chapter 2 • The Cultural Context
Individualism–Collectivism
High- and Low-Context Communication
Long Term–Short Term Orientation
Ethical Considerations Within the Cultural Context
Developing Intercultural Communication Competence
Chapter 3 • The Microcultural Context
Microcultural Group Status
Muted Microcultural Groups
Microcultures in the United States
Ethical Issues and Microcultures
Developing Intercultural Communication Competence
Chapter 4 • The Environmental Context
Environments and Information Load
Culture and the Natural Environment
Cross-Cultural Comparisons of Housing
Monochronic Versus Polychronic Time Orientation
Ethics and the Environmental Context
Developing Intercultural Communication Competence
Chapter 5 • The Perceptual Context
Ethics and the Perceptual Context
Developing Intercultural Competence
Chapter 6 • The Sociorelational Context
Dimensions of Group Variability
Sex and Gender Roles Across Cultures
Ethics and the Sociorelational Context
Developing Intercultural Communication Competence
Chapter 7 • The Verbal Code
The Relationship Between Language and Culture
The Structure of Human Language
Elaborated and Restricted Codes
Cross-Cultural Communication Styles
Gendered Language Style Across Cultures
Language and Ethnic Identity
Ethics and the Verbal Code
Developing Intercultural Communication Competence
Chapter 8 • The Nonverbal Code
Definitions of Nonverbal Communication
Relationship Between Verbal and Nonverbal Codes
Channels of Nonverbal Communication
Nonverbal Communication and Dimensions of Cultural Variability
Nonverbal Expectancy Violations Theory
Ethics and the Nonverbal Code
Developing Intercultural Communication Competence
Chapter 9 • Developing Intercultural Relationships
Communication and Uncertainty
Anxiety/Uncertainty Management Theory of Effective Communication
Uncertainty Reduction and Intercultural Communication Apprehension
Empathy and Similarity in Relationship Development
Perceptions of Relational Intimacy Across Cultures
Intercultural Relational Maintenance
Mate Selection and Desirability Across Cultures
Ethics and Intercultural Relationships
Developing Intercultural Communication Competence
Chapter 10 • Intercultural Conflict
Definition of Intercultural Conflict
Intercultural Dialogue, Conflict Resolution, and a Culture of Peace
Face, Facework, and Conflict Communication Styles
The Intercultural Conflict Style Inventory
Individualistic and Collectivistic Approaches to Conflict
Conflict Resolution in High- Versus Low-Context Cultures
Resolving Cross-Cultural Conflict: A Contingency Model
Ethics and Intercultural Conflict
Developing Intercultural Communication Competence
Chapter 11 • Intercultural Communication in Business, Health Care, and Educational Settings
Management Practices Across Cultures
Culture, Intercultural Communication, and Health Care
Intercultural Communication and Educational Settings
Developing Intercultural Communication Competence
Chapter 12 • Acculturation, Culture Shock, and Intercultural Competence
Indicators of Success in the Intercultural Context
Intercultural Communication Competence
Ethical Considerations: Some Final Thoughts on Developing Intercultural Competence
Glossary
Notes
Index