Preface
Acknowledgments
About the Authors
Chapter 1: Leading Local Governments in a Dynamic World of Complexity and Ambiguity
Modern Metropolitan Complexity
The Contemporary Context: Continuity and Change
The Intergovernmental Landscape: Who’s in Charge?
Managing Challenges: Critical Competencies for Closing the Gap
Chapter 2: U.S. Local Governments in Historical Context
Early Development of American Cities: 1700–1900
Urban Service Delivery Improvements
Post-Progressive Era Metropolitan Development
Resource List/To Explore Further
Chapter 3: Types, Functions, and Authority of U.S. Local Governments
U.S. Local Government Authority
Local Government Types and Distribution
Regional Models of Local Government Structure
Local Forms of Government
Resource List/To Explore Further
Chapter 4: Working across Boundaries
Snow White and the 17 Dwarfs
State Restructuring Incentives
Regional Cooperation: Looking Forward
Resource List/To Explore Further
Chapter 5: Roles and Relationships
Roles and Responsibilities in Local Government
The Chief Administrative Officer versus the Manager
Policy versus Administration
The Local Government Manager as Organizational Leader
Building a Leadership Team
Resource List/To Explore Further
Chapter 6: Accountability and Ethics in Local Government
State Government Oversight
Ensuring Accountability in Local Government
Ethics and the Profession of the Local Government Manager
Resource List/To Explore Further
Chapter 7: Enhancing Council–Manager Effectiveness
Local Government Manager Characteristics
Working as a Local Government Manager
The Manager’s Facilitating Role
Recognizing and Dealing with Problems in the Governing Body
Resource List/To Explore Further
Chapter 8: Engaging the Public
History of U.S. Public Engagement
Objectives of Public Participation
From Participation to Power
Virtual Public Engagement
Resource List/To Explore Further
Chapter 9: Local Government Service Delivery
In-House vs. Alternative Service Delivery
Government-to-Government Approaches
Public–Private Partnerships
Other Alternative Service Delivery Tools
Resource List/To Explore Further
Chapter 10: Administering the Local Government Organization
Building Organizational Capacity
The Journey from Planning and Measurement to Management
Using the Tools as Manager
Resource List/To Explore Further
Chapter 11: Emerging Issues and Management Challenges Facing Local Governments
Wicked Problems Revisited
Current and Emerging Issues for Local Governments
Concluding Thoughts and Takeaways
Resource List/To Explore Further
Appendix: International City/County Management Association (ICMA) Code of Ethics with Guidelines