“A useful yet practical approach any social service supervisor would find helpful.”
“The author has articulated solid supervisory practices which are consistent with my view of the field of supervision in the human services. I also concur with his important contribution of providing students with hands-on tools that they can carry and use in the field.”
“De Groot presents an undercover point-of-view of the social service agency by providing students with perspectives and actions from a supervisor’s normal day in the trenches of organizational supervision.”
“[D]e Groot’s commitment to the success and fulfillment of employees is apparent in his thoughtful and authentic approach to supervision . . . Through the application of practical and straightforward strategies based on communication and feedback strategies, [de Groot] offers a unique approach to supervision practice based on the ‘how’ of positive communication.”
“Responsive Leadership has enhanced our capacity more than any other approach undertaken. . . . De Groot’s approach has improved employee and client outcomes.”
Useful additional text.
By providing two models for leaders to explore, this detailed, practical book is solution-focussed in its approach. The case examples coach the individual, enabling them to rehearse scenarios and reflect on their own leadership.
Not aligned with course.
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