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Organizational Change

Organizational Change
An Action-Oriented Toolkit

Third Edition
Additional resources:

April 2015 | 560 pages | SAGE Publications, Inc
Awaken, mobilize, accelerate, and institutionalize change.  

With a rapidly changing environment, aggressive competition, and ever-increasing customer demands, organizations must understand how to effectively adapt to challenges and find opportunities to successfully implement change. Bridging current theory with practical applications, Organizational Change: An Action-Oriented Toolkit, Third Edition combines conceptual models with concrete examples and useful exercises to dramatically improve the knowledge, skills, and abilities of students in creating effective change. Students will learn to identify needs, communicate a powerful vision, and engage others in the process. This unique toolkit will provide readers with practical insights and tools to implement, measure, and monitor sustainable change initiatives to guide organizations to desired outcomes.   

Chapter 1: Changing Organizations in Our Complex World
Defining Organizational Change

The Orientation of This Book

Environmental Forces Driving Change Today

The Implications of Worldwide Trends for Change Management

Organization Change Roles

The Requirements for Becoming a Successful Change Leader


Chapter 2: Frameworks for Leading the Process of Organizational Change
Differentiating How to Change From What to Change

The Processes of Organizational Change

Application of the Change Path Model


Chapter 3: Frameworks for Diagnosing Organizations
Open Systems Approach to Organizational Analysis

The Nadler and Tushman Congruence Model

Sterman’s Systems Dynamics Model

Quinn’s Competing Values Model

Greiner’s Model of Organizational Growth

Stacey’s Complexity Theory


Chapter 4: Building and Energizing the Need for Change
Understanding the Need for Change

Assessing the Readiness for Change

Developing a Powerful Vision for Change

The Difference Between an Organizational Vision and a Change Vision


Chapter 5: Navigating Change Through Formal Structures and Systems
Making Sense of Formal Structures and Systems

Impact of Uncertainty and Complexity on Formal Structures and Systems

Using Structures and Systems to Influence the Approval and Implementation of Change

Developing Adaptive Systems and Structures


Chapter 6: Navigating Organizational Politics & Culture
Power Dynamics in Organizations

Organization Culture & Change

Understanding the Perceptions of Change


Chapter 7: Managing Recipients of Change and Influencing Internal Stakeholders
Stakeholders Respond Variably to Change Initiatives

Responding to Various Feelings in Stakeholders

Make the Change of the Psychological Contract Explicit and Transparent

Integrity is One Antidote to Skepticism and Cynicism

Avoiding Coercion but Pushing Hard: The Sweet Spot?

Creating Consistent Signals From Systems and Processes

Steps to Minimize the Negative Effects of Change

Make Continuous Improvement the Norm

Encourage People to Be Change Agents and Avoid the Recipient Trap


Chapter 8: Becoming a Master Change Agent
Factors That Influence Change Agent Success

Developing Into a Change Leader

Developmental Stages of Change Leaders

Internal and External Consultants: Specialized, Paid Change Agents


Chapter 9: Action Planning and Implementation
Without a “Do It” Orientation, Things Won’t Happen

Prelude to Action: Selecting the Correct Path

Plan the Work

Action Planning Tools

Working the Plan Ethically and Adaptively

Transition Management


Chapter 10: Measuring Change
Using Control Processes to Facilitate Change

Selecting and Deploying Measures

Control Systems and Change Management

Other Measurement Tools


Chapter 11: Summary Thoughts on Organizational Change
Putting The Change Path Model into Practice

Future Organizations and Their Impact

Becoming an Organizational Change Agent: Specialists & Generalists

Paradoxes in Organization Change

Orienting Yourself to Organization Change




Instructor Resource Site
Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at for complete and protected access to all text-specific Instructor Resources for Organizational Change, Third Edition. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title! 

Instructor Resources include the following:
  • A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Suggested course projects are designed to promote students’ in-depth engagement with course material.
  • Case Teaching Notes summarize key concepts from the cases within the text.
  • Additional cases from prior editions are available online.
  • Materials for a Change Simulation
  • Carefully selected, web-based video links feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics. 
  • Web resources are included for further research and insights.
Student Study Site

The open-access Student Study Site includes the following:

  • Carefully selected, video links feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics.
  • Web resources are included for further research and insights. 
  • A list of additional cases provides suggestions for further reading.
  • A class participation self-assessment aids self-reflection.

“This is the most comprehensive and thorough teaching resource on the challenges of organizational change that I have used in my classes.”

Jeff Zimmerman, Ph.D., Assistant Professor of Organizational Leadership
Northern Kentucky University

“If your students are looking for more than a text—a toolkit to keep and use long after completing the course, this is the book for your shelf and theirs. It is one that won’t be collecting dust.”

Lorraine M. Henderson, Ph.D.
Nazareth College of Rochester

“This text nicely develops the theoretical underpinnings of organizational change along with examples of real world applications making it an excellent selection for students of both theory and practice.”

Whitney McIntyre Miller
Northern Kentucky University

“Change is essential for any organization that wants to be progressive in the 21st century. How we master that change is found in this book.”

John Anthony DiCicco, PhD
Curry College

“Excellent material that provides current information relative to change theories and change models that are applicable to any setting (educational, corporate, business, community).”

Dr. Paul M. Terry
University of South Florida

This text provides a practical tool kit for change management students. It is extremely useful for seminar sessions, where we work in an experiential way to really understand the impact of effective change management.

Mrs Catherine Botting
Business Management, York St John University
February 13, 2019

Very useful reading material for the course. Its theoretical and practical content will provide a comprehensive insight for students.

Dr Yasemin Sen
MANAGEMENT, Istanbul Universitesi
October 11, 2017

Great mix of theory along with case studies and tools for helping with implementation of change. Really complements our course which is a mix of academic and applied learning.

Ms Fiona Jane Meechan
Health , Manchester Business School
October 19, 2016

This book is a must for anybody who wishes to be involved with organisational change. The toolkit will allow the reader years of companionship and will not be a book that gathers dust or be used as a door stop.

Highly rcommended

Mr Christopher McKechnie
Scotton Hall, HM Forces
August 10, 2016

An excellent, current, and relevant text on the topic of organizational change. The text contains more tools and techniques than the previously used text and is seventeen years more current!

Mr John M. Gagnon
Office of Graduate Studies, Granite State College-Concord
June 27, 2016
Key features


  • New critical thinking exercises, cases, checklists, and examples make this edition the most applied and student-friendly edition yet!
  • Newly organized around The Change Path Model, the book describes the change process in four distinct stages to provide clarity for readers regarding the nature of the change process and the characteristics that need to be managed during the different phases.
  • New and updated coverage of key topics such as social media, power dynamics, decision testing, storytelling, and control systems illustrate relevant application of the principles and bring students up-to-date in important areas of organizational change.  


  • Takes a pragmatic, action-oriented approach: Frameworks are given to help students understand, plan, implement, and evaluate change.
  • Emphasizes the measurement of change: Students will learn that measurement is crucial not only to determine the progress of change plans but also that measurement itself is a change tool.
  • Demonstrates principles and applications: Engaging, real-world examples, exercises, and cases illustrate theory and concepts.
  • Offers an integrating organizational change model: Each chapter is positioned in the organizational change model so students can see the connections between topics and chapters.

Sample Materials & Chapters

Chapter 2

Chapter 4

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