Share
Systems Analysis & Design Fundamentals
A Business Process Redesign Approach
- Ned Kock - Texas A&M International University, Laredo, USA, Texas A&M International University
July 2006 | 336 pages | SAGE Publications, Inc
Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.
Key Features:
Key Features:
- Breaks new ground in the teaching of systems analysis and design. This book introduces a new business process redesign–oriented approach to teaching systems analysis and design. It goes significantly beyond what one would normally find in similar texts in terms of business process redesign, as well as related emerging trends in business.
- Offers a strong hands-on approach that is better aligned with what happens in the real world of organizations today than most traditional textbooks on the topic. The book is based on a retrospective analysis of dozens of real-world projects.
- Identifies new and innovative business processes for organizations. Several mini-cases and one comprehensive case of an Italian restaurant chain comprehensively illustrate the methods and techniques discussed in the book.
Talk to the author! http://www.tamiu.edu/~nedkock/
Preface
Acknowledgments
Chapter 1: Introduction
Part I: Emerging Trends in Business
Part I Case: The FBI's Virtual Case File
Chapter 2 Data, Information, and Knowledge Flow in Business Processes
Chapter 3: Return on Investment in Technology
Part II: Understanding Business Processes
Part II Case: DoD's Software Procurement From CSC
Chapter 4: The Past, Present, and Future of Business Process Redesign
Chapter 5: Business Process Modeling Approaches and Diagrams
Part III: Changing Business Processes
Part III Case: IBM Global Financing's Credit Issuance Process
Chapter 6: Selecting a Target for Successful Businesss Process Redesign
Chapter 7: Representing Information and Knowledge in Business Processes
Chapter 8: Redesigning Business Processes
Part IV: Technology-Based Business Process Implementation
Part IV Case: Investars, Inc.'s Outsourcing of Programming to Belarus
Chapter 9: Using IT to Enable New Process Designs
Chapter 10: Redesigning Little Italy Restaurants
Part V: Advanced Technology Issues
Part V Case: Denver International Airport’s Baggage Handling System
Chapter 11: Database Design Concepts and Issues
Chapter 12: Object-Oriented Design Concepts and Issues
Chapter 13: Business Process Automation With ASP
Chapter 14: Conclusion
Appendix A: Complete ASP Code Examples
Appendix B: Answers to Review Questions
Bibliography
Index
About the Author
Good choice as a text book for Information Systems students.
Adequately supported with good examples.
Management Information Systems, Dhofar University
October 19, 2014
provides helpful background on business process reengineering, unfortunately not enough illustrations in some chapters.
Informationsmanagement & Wirtschaftsinformatik, University of Osnabruck
June 18, 2013
Sage College Publishing
