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Working with Culture
The Way the Job Gets Done in Public Programs
- Anne M. Khademian - Universities at Shady Grove, the University System of Maryland (USM)
March 2002 | 140 pages | CQ Press
In their quest to improve government performance, managers must overcome a multitude of problems, from entrenched procedures and employee concerns to citizen complaints and political pressure for results. A key to fostering successful reform is a thorough understanding and management of a program's culture. Drawing on a wealth of detailed examples from federal, state, and local agencies, Anne Khademian shows that cultural roots not only determine the way work is performed, but also dictate the ultimate success of reform efforts.
