100 Methods for Total Quality Management

Ranging from brainstorming to the Deming Wheel, from force field analysis to "zero defects," 100 Methods for Total Quality Management meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad interpretation of TQM. The methods addressed are relevant to all those interested in using explicit tools (qualitative and quantitative) to assist with problem solving, analysis, and evaluation in the management process. An introduction briefly outlines the basic principles of TQM. The bulk of the book provides clear, concise outlines of the 100 methods, describing their purpose, application, and benefits. 100 Methods for Total Quality Management is an invaluable resource for practitioners, academics, and students working in the areas of TQM, management science, teamwork and problem solving in organizations, and general management and decision making.