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Administration and Management in Criminal Justice
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Administration and Management in Criminal Justice
A Service Quality Approach

Third Edition


January 2018 | 536 pages | SAGE Publications, Inc

“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
—Emmanuel Amadi, Mississippi Valley State University



Rethink management in criminal justice.

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third Edition:

  • Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
  • Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
  • Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
  • Updated Career Highlight boxes demonstrate the latest data for each career presented. 
  • More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
  • Nine new In the News articles include topics such as
    • Recent terrorist attacks 
    • Police shootings    
    • Funding for criminal justice agencies    
    • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
    • Cybercrime, cyberattacks, and identity theft 
  • Updated references, statistics, and data present readers with the latest trends in criminal justice.         
 

 
Preface
 
Acknowledgments
 
Chapter 1: Defining Management and Organization
Defining Management

 
Identifying an Organization

 
Leadership

 
For-Profit and Nonprofit Organizations

 
What Are Criminal Justice Organizations?

 
 
Chapter 2: Open Versus Closed Systems
Closed-System Models: The Classical Perspective

 
Open-System Models: The Humanistic Perspective

 
Changing Face of the Criminal Justice System— Need for a Learning Organization

 
 
Chapter 3: Service Quality Approach
The Role of Services in an Economy

 
Definition of Service

 
Characteristics of Services

 
Customer Involvement in the Criminal Justice System

 
Defining Service Quality

 
Measuring Service Quality

 
Scope of Service Quality in the Criminal Justice System

 
 
Chapter 4: Environmental Influences
Funding in Criminal Justice

 
Technology in Criminal Justice

 
Cultural and Demographic Issues

 
Legal Pressures

 
Unions

 
Politics

 
 
Chapter 5: Conflict, Power, and Ethical Issues
Organizational Conflict

 
Power

 
Ethical Decision Making

 
 
Chapter 6: Motivation
Content/Needs Theories

 
Process Theories

 
Motivation and Performance

 
Workplace Design to Promote Motivation

 
 
Chapter 7: Leadership
Leadership Versus Management

 
Contingency Theories of Leadership (Situational Leadership Models)

 
Transactional Leadership Theory

 
New Wave of Change Leadership Theories

 
Styles of Leadership

 
Leadership as a Skill

 
Leadership and the Criminal Justice System

 
 
Chapter 8: Communication
Definition

 
Organizational Needs Fulfilled by Communication

 
Interpersonal Communication

 
Communication Channels

 
Organizational Communication

 
 
Chapter 9: Police Administration
Brief History of Policing

 
Private Policing

 
Policing Agencies

 
Police Functions

 
Organization and Structure of Police Departments

 
Community Policing: The Opportunity to Provide Quality Services

 
 
Chapter 10: Courts
The Court System

 
Court Personnel

 
Federal Court Organization

 
Federal Court Design

 
Theories of Judicial Decision Making

 
State Court Organization

 
Specialty Courts

 
Juvenile Courts

 
Goals of the Juvenile Court

 
State Court Management

 
 
Chapter 11: Probation and Parole
Probation

 
Parole

 
Probation and Parole Officers

 
The Structure of Probation and Parole

 
Issues Confronting Probation and Parole

 
Adaptations Made in Probation and Parole to Meet Client and Community Needs

 
 
Chapter 12: Prisons, Jails, and Detention Centers
A Brief History of Prisons in the United States

 
Incarceration Rates

 
Correctional Facilities at the Federal Level

 
Correctional Facilities at the State Level

 
Private Prisons

 
Centralization Versus Decentralization in Prisons and Prison Systems

 
Organizational Structure of Prisons

 
Correctional Facilities at the Local Level: Jails

 
Jail Design

 
Organizational Structure of Jails

 
Issues Confronting Correctional Centers

 
 
Chapter 13: Private Security Management
Development of Private Security

 
Issues and Growth of Private Security

 
Crime Trends and Security

 
The Aftermath of September 11, 2001

 
Management Approaches

 
Contract Versus Proprietary Services

 
Differences in Private Security and Public Law Enforcement

 
 
Chapter 14: Measuring Organizational Effectiveness and Service Quality
Application of Customer Orientation Theory to Enhance Service Quality

 
Understanding the Dual Role of Criminal Justice Services

 
Using QFD: Incorporating the Voice of the Customer in Improving Service Quality

 
Designing Customer-Oriented Criminal Justice Services

 
Tools to Build Quality in the Criminal Justice Service Delivery Process

 
 
Appendix
 
Index
 
About the Authors

Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”

Ronald Curtis
Florida Gulf Coast University

One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”

Emmanuel Amadi
Mississippi Valley State University

This is an excellent text for both lower and upper division courses in administration of criminal justice.  The text is thorough and understandable.”

Doris J. Astle
Southwestern Oklahoma State University

I would describe the text as being clear, comprehensive, informative and readable.”

Francis M. Williams
Plymouth State University

I would describe this text as one that is grounded in the literature, but is written in an engaging fashion.  Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time.  In short, it strikes a nice balance, which is relatively rare these days.”

Kevin M. Beaver
Florida State University

 “…engaging, holding student interest while covering a wide variety of aspects of criminal justice administration”

Eric Metchik
Salem State University

“ Overall, the text is informative and brings some new theories in the discussion on leadership and motivation…Chapter 13, discussion security management is a great addition to what is currently provided by other texts. The features are actually a plus. The resources are superior and allows for improving the learning and teaching experience.”

Denise Nation
Winston-Salem State University

“This is an unconventional criminal justice text wherein you have the ability to utilize the chapters to challenge your students and have them consider a different approach to criminal justice management.  The book provides the student with the much needed push to think critically about matters which are vital to the success of future leaders within criminal justice organizations.”

Timothy C, Albright
California State University, Sacramento
Key features

NEW TO THIS EDITION: 

  • Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
  • Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
  • Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
  • Updated Career Highlight boxes demonstrate the latest data for each career presented. 
  • More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
  • Nine new In the News articles include topics such as
    • Recent terrorist attacks 
    • Police shootings    
    • Funding for criminal justice agencies    
    • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
    • Cybercrime, cyberattacks, and identity theft 
  • Updated references, statistics, and data present readers with the latest trends in criminal justice

KEY FEATURES: 

  • In the News boxes present current events that readers can relate to, making it easier to see the practical implications of chapter concepts. 
  • Career Highlights boxes give readers an insight on the various types of jobs in management and administration in the criminal justice field. 
  • Case studies at the end of each chapter allow readers to apply the information they have learned in a situation similar to what is likely to occur in the field of criminal justice. 
  • Comprehensive coverage that includes a range of theoretical perspectives in criminal justice management to address both closed and open-system approaches from a service quality approach. 

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