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Agency-Based Program Evaluation

Agency-Based Program Evaluation
Lessons From Practice

December 2009 | 384 pages | SAGE Publications, Inc

This text aids both students and practitioners in articulating the elements of program evaluation, deepening their understanding of the contextual issues that surround and shape an evaluation. Authors Stephen A. Kapp and Gary R. Anderson offer readers details on the application of useful and accepted evaluation methods. It also shows readers how to make sound decisions in balancing techniques and strategies with the realities of the agency environment.

Key Features

  • Ethical considerations related to collecting data from service consumers and working with agency personnel
  • Strategies for accommodating cultural and ethnic differences when collecting program evaluation data
  • Techniques for engaging agency personnel and key constituents in the entire evaluation process

Accompanied by robust ancillaries

This text is accompanied by a robust companion site which you can view here.

The password-protected Instructor's Site features:

  • Sample Syllabi
  • PowerPoint Slides
  • Test Bank

The open-access Student Study Site offers:

  • Quizzes
  • Journal Articles
  • Web Resources and Activities

This text is designed for upper-level undergraduate and graduate courses in program evaluation within departments of social work, mental health, and human services. It is also a great resource for practicing professionals, supervisors, and managers.

Introduction: The Purpose of This Book
Ch 1. Making the Case for Program Evaluation
Ch 2. Steps in Program Evaluation
Ch 3. Ethics and Program Evaluation: Applying a Code of Ethics to Field-Based Research
Ch 4. Ethical Challenges for Evaluators in an Agency Setting: Making Good Choices
Ch 5. Agencies and Academics: The Social and Political Context of Program Evaluation
Ch 6. Cultural Competency and Program Evaluation
Ch 7. Program Definition: Using Program Logic Models to Develop a Common Vision
Ch 8. Program Description: Evaluation Designs Using Available Information
Ch 9. Evaluation Design: Options for Supporting the Use of Information
Ch 10. Evaluation Design: Group Designs and Methods
Ch 11. Evaluation Design: Qualitative Designs and Applications
Ch 12. Consumer Satisfaction
Ch 13. Dissemination: Spreading the News
About the Authors


Study Site
The Student Study Site features SAGE Journal Articles and Web Resources.
Instructor Resources Site
The password-protected portion of the Web site includes PowerPoint Slides, a Test Bank, and Web Resources.

"What sets Kapp and Anderson’s book apart is an emphasis for nonevaluators on a succinct argument for conducting evaluations and a thorough discussion of applied ethics in evaluation. Agency-Based Program Evaluation would be a good fit for a program evaluation survey course, especially for those in the social work and human service professions (e.g., family therapists). Practitioners of all specialties who are interested in adding program evaluation activities to their skill set will find this a useful introduction to the field, but it shouldn’t serve as the sole resource."

Dr. Mike Bonner

This textbook has all the elements of Program Evaluation that I was interested in teaching. Further, the writing is very understandable and the formatting is attractive. In particular, I like the two sections on Program Logic Models and Cultural Competency.

Professor Elaine JOrdan
Gallup Graduate Studies Center, Western New Mexico Univ
May 28, 2013
Key features
  • combines the methodology of program evaluation with the reality of working with agencies
  • an understanding of the political and social context and pressures in which a program is developed, implemented and evaluated
  • examples of the techniques to apply in family and children services agencies

Sage College Publishing

You can purchase or sample this product on our Sage College Publishing site:

Go To College Site


This title is also available on SAGE Research Methods, the ultimate digital methods library. If your library doesn’t have access, ask your librarian to start a trial.