"Conflict Coaching is a book that should be in every corporate library and in every chief human resource officer’s desk so others can see it! Moreover, this book should be provided for every young, high-potential corporate manager and be required reading in business school executive education programs."
"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson’s library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face."
Very good resource of information and easy to read
This book was a helpful addition to the seminar I taught this past semester on interpersonal conflict. The book itself is well structured and the included teaching material was a great help when we were dealing with conflict resolution strategies and applied approaches.
I like the coaching approach. However, the topics and format are so different for my current text, that I'm unsure of how to transition in to using even portions of this text. I may still try to incorporate it next year.
Used for resources; may consider if I create an honors course on this topic.
There aren't many alternatives available when one party does not want to go to mediation, but conflict coaching provides one.
The introduction provides a clear context and rationale for for its use although the recommended model perhaps lacks the elegant simplicity of some of its forerunners.
When you get to the specific stages of the model, the description is clear, comprehensive, and grounded in theory.
It is very useful and very practical
Great book but really focused more on business than on other types of coaching.
I highly recommend this book, because conflict manegement is becoming one of the most important part of our business social life. In our rapidly changing world we are full of stress, that influence our interpersonal communications. Having and applying well developed conflict resolution strategies and tactics is essential nowadays. Conflict coaching is a milestone in the way of personal development, because it offers a stand-alone resolution technique. One of the biggest advantage of this book is the enclosured CD.