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Organization Development

Organization Development
The Process of Leading Organizational Change

Fifth Edition

November 2019 | 504 pages | SAGE Publications, Inc
Organization Development: The Process of Leading Organizational Change offers a comprehensive look at individual, team, and organizational change, covering classic and contemporary organization development (OD) techniques. Bestselling author Donald L. Anderson provides students with the organization development tools they need to succeed in today’s challenging environment defined by globalization, rapidly changing technologies, economic pressures, and evolving workforce expectations.  

The new Fifth Edition has been updated to reflect the latest research. New “Profiles in OD” highlight a variety of practitioners and researchers. New cases, examples, and a new chapter on organization design and culture interventions provide readers with the latest information on OD best practices.  

CHAPTER 1 • What Is Organization Development?
Organization Development Defined

Making the Case for Organization Development

What Organization Development Looks Like

What Organization Development Is Not

Who This Book Is For

Overview of the Book

Analyzing Case Studies


Questions for Discussion

For Further Reading

CHAPTER 2 • History of Organization Development
Laboratory Training and T-Groups

Action Research, Survey Feedback, and Sociotechnical Systems

Management Practices

Quality and Employee Involvement

Organizational Culture

Change Management, Strategic Change, and Reengineering

Organizational Learning

Organizational Effectiveness and Employee Engagement

Agility and Collaboration


Questions for Discussion

For Further Reading

CHAPTER 3 • Core Values and Ethics of Organization Development
Defining Values

Why Are Values Important to the OD Practitioner?

Core Values of Organization Development

Changes to OD Values Over Time and the Values Debate

Challenges to Holding Organization Development Values

Statement of Organization Development Ethics


Questions for Discussion

For Further Reading

Exercise: What Would You Do?


CHAPTER 4 • Foundations of Organizational Change
Levels and Characteristics of Organizational Change

Models of Organizational Change: Systems Theory and Social Construction Approaches

Organizations as Systems

Organizations as Socially Constructed


Questions for Discussion

For Further Reading

Exercise: Using Organizational Change Models

CHAPTER 5 • The Organization Development Practitioner and the OD Process
The Consulting Relationship and Types of Consulting

The Organization Development Consulting Model

OD Practitioners: Who Are They and Where Do They Work?

The Organization Development Consulting Profession

The OD Consulting Process and Action Research

A Dialogic Approach to OD


Questions for Discussion

For Further Reading

CHAPTER 6 • Entry and Contracting



Questions for Discussion

For Further Reading

Exercise: Contracting

CHAPTER 7 • Data Gathering
The Importance of Data Gathering

Presenting Problems and Underlying Problems

Data Gathering Process

Data Gathering Methods

Creating a Data Gathering Strategy and Proposing an Approach

Ethical Issues With Data Gathering


Questions for Discussion

For Further Reading

Exercise: Data Gathering

CHAPTER 8 • Diagnosis and Feedback
Diagnosis: Discovery, Assessment, Analysis, and Interpretation

Finding Patterns by Analyzing Data

Interpreting Data

Selecting and Prioritizing Themes



Ethical Issues With Diagnosis and Giving Feedback


Questions for Discussion

For Further Reading

Exercise: Feedback and Resistence

CHAPTER 9 • An Introduction to Interventions
Interventions Defined

Why Interventions Fail

Considerations in Selecting the Right Intervention Strategy

Structuring and Planning Interventions for Success

The Change Agent’s Role in the Intervention

Ethical Issues With Interventions

Overview of Intervention Techniques


Questions for Discussion

For Further Reading

CHAPTER 10 • Individual Interventions
Individual Change and Reactions to Change

Individual Instruments and Assessments



360 Feedback

Career Planning and Development


Questions for Discussion

For Further Reading

Exercise: Individual Intervention (Coaching)

CHAPTER 11 • Team Interventions
Defining Teams

What Makes a Successful Team?

Special Types of Teams

Team Development

Team-Building Interventions

Intergroup Interventions


Questions for Discussion

For Further Reading

Exercise: Team Intervention (Facilitation and Team Development)

CHAPTER 12 • Whole Organization and Multiple Organization Interventions
Characteristics of Contemporary Large-Scale Interventions

Strategic Change Interventions

Quality and Productivity Interventions

Interventions in Mergers and Acquisitions

Transorganization or Interorganization Development

Dialogic OD Consultation and Interventions


Questions for Discussion

For Further Reading

CHAPTER 13 • Organization Culture and Design Interventions
Organizational Culture Assessment and Change

Organization Design


Questions for Discussion

For Further Reading

Exercise: Whole Organization Intervention (Organization Design)

CHAPTER 14 • Sustaining Change, Evaluating, and Ending an Engagement
Sustaining Change After the Intervention


Ending an Engagement: Separation and Exit


Questions for Discussion

For Further Reading

Exercise: Sustaining Change

CHAPTER 15 • Global Issues in Organization Development
OD’s Challenges in a Global Environment

Dimensions of Global Cultural Difference

OD Values, Interventions, and Culture

Case Examples and Research Findings

Advice for the Global OD Practitioner


Questions for Discussion

For Further Reading

CHAPTER 16 • The Future of Organization Development
Increasing Complexity of Change

Changing Workforce Demographics

Changing Nature of Work

The Current State of OD: Strengths, Weaknesses, and Opportunities

Conclusion: The Future of OD


Questions for Discussion

For Further Reading

Author Index
Subject Index
About the Author


Instructor Resource Site
Password-protected Instructor Resources include the following:
  • A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Teaching notes for cases are designed for instructors to expand questions to students, or initiate class discussion.
  • Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
  • Chapter-specific discussion questions help launch classroom interaction by prompting students to engage with the material and by reinforcing important content. 
  • Carefully selected, web-based video links and web articles feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics.

Availability of instructor resources

Dr Kaylarge Eloi
Business Administration, Reformed University
July 8, 2021

This text provides an excellent introduction to OD with a solid theoretical and practical background. The activities and exercises provided in the text are great for students to develop their OD skills.

Mrs Kristina Lewis
Technolgy & Workforce Learning, Pittsburg State University
March 16, 2021

Have been using this text for a few years in my Foundations of Organizational Development

Mr Neptali Martinez
Leadership and Human Capital Management, NEW YORK UNIV SCH CONT ED/PROF
October 31, 2019
Key features
  • A new chapter on the growing importance of organization design and culture interventions provides students with a competitive advantage. 
  • New “Profiles in OD” showcase practitioners and researchers to highlight their experience, different paths to and histories in the field, and the diverse types of OD that are practiced today.
  • New case studies allow students to practice using OD concepts and skills.
  • New examples of global issues in organization development are included. 
  • Updated to reflect recent research and advances in practice while retaining classic approaches and foundational theories with which most practitioners ought to be familiar. 
  • New readings at the end of each chapter have been added where appropriate.


  • Outlines each stage of the OD process in detail, describing the practitioner’s role in entry and contracting, data gathering, diagnosis and feedback, interventions, and evaluation.
  • Illustrates the practice of organization development in the workplace contexts of corporations, government, education, nonprofit organizations, and health care settings.
  • Incorporates theory, research, and consulting techniques for both traditional organization development practices and newly adapted strategies for change, including dialogic OD practices such as appreciative inquiry, world café, and open space.
  • Allows students to analyze, apply, and discuss organization development concepts through integrated case studies, exercises, and class activities.

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