Administration and Management in Criminal Justice
A Service Quality Approach
- Jennifer M. Allen - Nova Southeastern University, Fort Lauderdale, FL, USA, University of North Georgia, USA
- Rajeev Sawhney - Western Illinois University, USA
Administration & Management
“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
—Emmanuel Amadi, Mississippi Valley State University
Rethink management in criminal justice.
Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.
New to the Third Edition:
- Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
- Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
- Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline.
- Updated Career Highlight boxes demonstrate the latest data for each career presented.
- More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.
- Nine new In the News articles include topics such as
- Recent terrorist attacks
- Police shootings
- Funding for criminal justice agencies
- New technology, such as police drones and the use of GPS monitoring devices on sex offenders
- Cybercrime, cyberattacks, and identity theft
- Updated references, statistics, and data present readers with the latest trends in criminal justice.
| Defining Management |
| Identifying an Organization |
| Leadership |
| For-Profit and Nonprofit Organizations |
| What Are Criminal Justice Organizations? |
| Closed-System Models: The Classical Perspective |
| Open-System Models: The Humanistic Perspective |
| Changing Face of the Criminal Justice System— Need for a Learning Organization |
| The Role of Services in an Economy |
| Definition of Service |
| Characteristics of Services |
| Customer Involvement in the Criminal Justice System |
| Defining Service Quality |
| Measuring Service Quality |
| Scope of Service Quality in the Criminal Justice System |
| Funding in Criminal Justice |
| Technology in Criminal Justice |
| Cultural and Demographic Issues |
| Legal Pressures |
| Unions |
| Politics |
| Organizational Conflict |
| Power |
| Ethical Decision Making |
| Content/Needs Theories |
| Process Theories |
| Motivation and Performance |
| Workplace Design to Promote Motivation |
| Leadership Versus Management |
| Contingency Theories of Leadership (Situational Leadership Models) |
| Transactional Leadership Theory |
| New Wave of Change Leadership Theories |
| Styles of Leadership |
| Leadership as a Skill |
| Leadership and the Criminal Justice System |
| Definition |
| Organizational Needs Fulfilled by Communication |
| Interpersonal Communication |
| Communication Channels |
| Organizational Communication |
| Brief History of Policing |
| Private Policing |
| Policing Agencies |
| Police Functions |
| Organization and Structure of Police Departments |
| Community Policing: The Opportunity to Provide Quality Services |
| The Court System |
| Court Personnel |
| Federal Court Organization |
| Federal Court Design |
| Theories of Judicial Decision Making |
| State Court Organization |
| Specialty Courts |
| Juvenile Courts |
| Goals of the Juvenile Court |
| State Court Management |
| Probation |
| Parole |
| Probation and Parole Officers |
| The Structure of Probation and Parole |
| Issues Confronting Probation and Parole |
| Adaptations Made in Probation and Parole to Meet Client and Community Needs |
| A Brief History of Prisons in the United States |
| Incarceration Rates |
| Correctional Facilities at the Federal Level |
| Correctional Facilities at the State Level |
| Private Prisons |
| Centralization Versus Decentralization in Prisons and Prison Systems |
| Organizational Structure of Prisons |
| Correctional Facilities at the Local Level: Jails |
| Jail Design |
| Organizational Structure of Jails |
| Issues Confronting Correctional Centers |
| Development of Private Security |
| Issues and Growth of Private Security |
| Crime Trends and Security |
| The Aftermath of September 11, 2001 |
| Management Approaches |
| Contract Versus Proprietary Services |
| Differences in Private Security and Public Law Enforcement |
| Application of Customer Orientation Theory to Enhance Service Quality |
| Understanding the Dual Role of Criminal Justice Services |
| Using QFD: Incorporating the Voice of the Customer in Improving Service Quality |
| Designing Customer-Oriented Criminal Justice Services |
| Tools to Build Quality in the Criminal Justice Service Delivery Process |
“Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”
“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
“This is an excellent text for both lower and upper division courses in administration of criminal justice. The text is thorough and understandable.”
“I would describe the text as being clear, comprehensive, informative and readable.”
“I would describe this text as one that is grounded in the literature, but is written in an engaging fashion. Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time. In short, it strikes a nice balance, which is relatively rare these days.”
HEOA Compliance
Available formats
| ISBN: 9781506361550 | Electronic Version | Suggested Retail Price: $101.00 | Bookstore Price: $80.80 |
| ISBN: 9781506361529 | Paperback | Suggested Retail Price: $126.00 | Bookstore Price: $100.80 |
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Sample Materials & Chapters
Chapter 1. Defining Management and Organization
Chapter 3. Service Quality Approach
