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Administration and Management in Criminal Justice
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Administration and Management in Criminal Justice
A Service Quality Approach

Third Edition


February 2018 | 528 pages | SAGE Publications, Inc

“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
—Emmanuel Amadi, Mississippi Valley State University



Rethink management in criminal justice.

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third Edition:

  • Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
  • Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
  • Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
  • Updated Career Highlight boxes demonstrate the latest data for each career presented. 
  • More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
  • Nine new In the News articles include topics such as
    • Recent terrorist attacks 
    • Police shootings    
    • Funding for criminal justice agencies    
    • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
    • Cybercrime, cyberattacks, and identity theft 
  • Updated references, statistics, and data present readers with the latest trends in criminal justice.         
 
 
1. Defining Management and Organization
Defining Management  
Identifying an Organization  
Leadership  
For-Profit and Nonprofit Organizations  
What Are Criminal Justice Organizations?  
 
2. Open Versus Closed Systems
Closed-System Models: The Classical Perspective  
Open-System Models: The Humanistic Perspective  
Changing Face of the Criminal Justice System— Need for a Learning Organization  
 
3. Service Quality Approach
The Role of Services in an Economy  
Definition of Service  
Characteristics of Services  
Customer Involvement in the Criminal Justice System  
Defining Service Quality  
Measuring Service Quality  
Scope of Service Quality in the Criminal Justice System  
 
4. Environmental Influences
Funding in Criminal Justice  
Technology in Criminal Justice  
Cultural and Demographic Issues  
Legal Pressures  
Unions  
Politics  
 
5. Conflict, Power, and Ethical Issues
Organizational Conflict  
Power  
Ethical Decision Making  
 
6. Motivation
Content/Needs Theories  
Process Theories  
Motivation and Performance  
Workplace Design to Promote Motivation  
 
7. Leadership
Leadership Versus Management  
Contingency Theories of Leadership (Situational Leadership Models)  
Transactional Leadership Theory  
New Wave of Change Leadership Theories  
Styles of Leadership  
Leadership as a Skill  
Leadership and the Criminal Justice System  
 
8. Communication
Definition  
Organizational Needs Fulfilled by Communication  
Interpersonal Communication  
Communication Channels  
Organizational Communication  
 
9. Brief History of Policing
Private Policing  
Policing Agencies  
Police Functions  
Organization and Structure of Police Departments  
Community Policing: The Opportunity to Provide Quality Services  
 
10. Courts
The Court System  
Court Personnel  
Federal Court Organization  
Federal Court Design  
Theories of Judicial Decision Making  
State Court Organization  
Specialty Courts  
Juvenile Courts  
State Court Management  
 
11. Probation and Parole
Probation  
Parole  
Probation and Parole Officers  
The Structure of Probation and Parole  
Issues Confronting Probation and Parole  
Adaptations Made in Probation and Parole to Meet Client and Community Needs  
 
12. Prisons, Jails, and Detention Centers
A Brief History of Prisons in the United States  
Incarceration Rates  
Correctional Facilities at the Federal Level  
Correctional Facilities at the State Level  
Private Prisons  
Centralization Versus Decentralization in Prisons and Prison Systems  
Organizational Structure of Prisons  
Correctional Facilities at the Local Level: Jails  
Jail Design  
Organizational Structure of Jails  
Issues Confronting Correctional Centers  
 
13. Security Management
Development of Private Security  
Issues and Growth of Private Security  
Crime Trends and Security  
The Aftermath of September 11, 2001  
Management Approaches  
Contract Versus Proprietary Services  
Differences in Private Security and Public Law Enforcement  
 
14. Measuring Organizational Effectiveness and Service Quality
Application of Customer Orientation Theory to Enhance Service Quality  
Understanding the Dual Role of Criminal Justice Services  
Using QFD: Incorporating the Voice of the Customer in Improving Service Quality  
Designing Customer-Oriented Criminal Justice Services  
Tools to Build Quality in the Criminal Justice Service Delivery Process  

Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”

Ronald Curtis
Florida Gulf Coast University

One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”

Emmanuel Amadi
Mississippi Valley State University

This is an excellent text for both lower and upper division courses in administration of criminal justice.  The text is thorough and understandable.”

Doris J. Astle
Southwestern Oklahoma State University

I would describe the text as being clear, comprehensive, informative and readable.”

Francis M. Williams
Plymouth State University

I would describe this text as one that is grounded in the literature, but is written in an engaging fashion.  Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time.  In short, it strikes a nice balance, which is relatively rare these days.”

Kevin M. Beaver
Florida State University
Key features

NEW TO THIS EDITION: 

  • Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
  • Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
  • Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
  • Updated Career Highlight boxes demonstrate the latest data for each career presented. 
  • More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.  
  • Nine new In the News articles include topics such as
    • Recent terrorist attacks 
    • Police shootings    
    • Funding for criminal justice agencies    
    • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
    • Cybercrime, cyberattacks, and identity theft 
  • Updated references, statistics, and data present readers with the latest trends in criminal justice

KEY FEATURES: 

  • In the News boxes present current events that readers can relate to, making it easier to see the practical implications of chapter concepts. 
  • Career Highlights boxes give readers an insight on the various types of jobs in management and administration in the criminal justice field. 
  • Case studies at the end of each chapter allow readers to apply the information they have learned in a situation similar to what is likely to occur in the field of criminal justice. 
  • Comprehensive coverage that includes a range of theoretical perspectives in criminal justice management to address both closed and open-system approaches from a service quality approach. 

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ISBN: 9781506361529