Administration and Management in Criminal Justice
A Service Quality Approach
- Jennifer M. Allen - Nova Southeastern University, Fort Lauderdale, FL, USA
- Rajeev Sawhney - Western Illinois University, USA
“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
—Emmanuel Amadi, Mississippi Valley State University
Rethink management in criminal justice.
Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage readers to consider the importance of providing high-quality and effective criminal justice services. Readers will develop skills for responding to their customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. Readers will also learn to critique their own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.
New to the Third Edition:
- Examinations of current concerns and management trends in criminal justice agencies make readers aware of the types of issues they may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
- Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
- Expanded coverage of technology in criminal justice helps readers see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline.
- Updated Career Highlight boxes demonstrate the latest data for each career presented.
- More than half the book has been updated with new case studies to offer readers current examples of theory being put into practice.
- Nine new In the News articles include topics such as
- Recent terrorist attacks
- Police shootings
- Funding for criminal justice agencies
- New technology, such as police drones and the use of GPS monitoring devices on sex offenders
- Cybercrime, cyberattacks, and identity theft
- Updated references, statistics, and data present readers with the latest trends in criminal justice.
“Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”
“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”
“This is an excellent text for both lower and upper division courses in administration of criminal justice. The text is thorough and understandable.”
“I would describe the text as being clear, comprehensive, informative and readable.”
“I would describe this text as one that is grounded in the literature, but is written in an engaging fashion. Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time. In short, it strikes a nice balance, which is relatively rare these days.”
“…engaging, holding student interest while covering a wide variety of aspects of criminal justice administration”
“ Overall, the text is informative and brings some new theories in the discussion on leadership and motivation…Chapter 13, discussion security management is a great addition to what is currently provided by other texts. The features are actually a plus. The resources are superior and allows for improving the learning and teaching experience.”
“This is an unconventional criminal justice text wherein you have the ability to utilize the chapters to challenge your students and have them consider a different approach to criminal justice management. The book provides the student with the much needed push to think critically about matters which are vital to the success of future leaders within criminal justice organizations.”
Sample Materials & Chapters
Chapter 1. Defining Management and Organization
Chapter 3. Service Quality Approach
