Administration and Management in Criminal Justice
A Service Quality Approach
Third Edition
- Jennifer M. Allen - University of North Georgia, USA
- Rajeev Sawhney - Western Illinois University, USA
Courses:
Administration & Management
Administration & Management
February 2018 | 528 pages | SAGE Publications, Inc
Emphasizing proactive techniques for administration, Administration and Management in Criminal Justice: A Service Quality Approach, Third edition uses a service-quality lens to address administration and management concepts in the all areas of the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often these are other criminal justice professionals, offenders, victims, and the community) and to changing environmental factors. Authors Jennifer M. Allen and Rajeev Sawhney encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector, all with the goal of making improvements in criminal justice effectiveness.
1. Defining Management and Organization
| Defining Management |
| Identifying an Organization |
| Leadership |
| For-Profit and Nonprofit Organizations |
| What Are Criminal Justice Organizations? |
2. Open Versus Closed Systems
| Closed-System Models: The Classical Perspective |
| Open-System Models: The Humanistic Perspective |
| Changing Face of the Criminal Justice System— Need for a Learning Organization |
3. Service Quality Approach
| The Role of Services in an Economy |
| Definition of Service |
| Characteristics of Services |
| Customer Involvement in the Criminal Justice System |
| Defining Service Quality |
| Measuring Service Quality |
| Scope of Service Quality in the Criminal Justice System |
4. Environmental Influences
| Funding in Criminal Justice |
| Technology in Criminal Justice |
| Cultural and Demographic Issues |
| Legal Pressures |
| Unions |
| Politics |
5. Conflict, Power, and Ethical Issues
| Organizational Conflict |
| Power |
| Ethical Decision Making |
6. Motivation
| Content/Needs Theories |
| Process Theories |
| Motivation and Performance |
| Workplace Design to Promote Motivation |
7. Leadership
| Leadership Versus Management |
| Contingency Theories of Leadership (Situational Leadership Models) |
| Transactional Leadership Theory |
| New Wave of Change Leadership Theories |
| Styles of Leadership |
| Leadership as a Skill |
| Leadership and the Criminal Justice System |
8. Communication
| Definition |
| Organizational Needs Fulfilled by Communication |
| Interpersonal Communication |
| Communication Channels |
| Organizational Communication |
9. Brief History of Policing
| Private Policing |
| Policing Agencies |
| Police Functions |
| Organization and Structure of Police Departments |
| Community Policing: The Opportunity to Provide Quality Services |
10. Courts
| The Court System |
| Court Personnel |
| Federal Court Organization |
| Federal Court Design |
| Theories of Judicial Decision Making |
| State Court Organization |
| Specialty Courts |
| Juvenile Courts |
| State Court Management |
11. Probation and Parole
| Probation |
| Parole |
| Probation and Parole Officers |
| The Structure of Probation and Parole |
| Issues Confronting Probation and Parole |
| Adaptations Made in Probation and Parole to Meet Client and Community Needs |
12. Prisons, Jails, and Detention Centers
| A Brief History of Prisons in the United States |
| Incarceration Rates |
| Correctional Facilities at the Federal Level |
| Correctional Facilities at the State Level |
| Private Prisons |
| Centralization Versus Decentralization in Prisons and Prison Systems |
| Organizational Structure of Prisons |
| Correctional Facilities at the Local Level: Jails |
| Jail Design |
| Organizational Structure of Jails |
| Issues Confronting Correctional Centers |
13. Security Management
| Development of Private Security |
| Issues and Growth of Private Security |
| Crime Trends and Security |
| The Aftermath of September 11, 2001 |
| Management Approaches |
| Contract Versus Proprietary Services |
| Differences in Private Security and Public Law Enforcement |
14. Measuring Organizational Effectiveness and Service Quality
| Application of Customer Orientation Theory to Enhance Service Quality |
| Understanding the Dual Role of Criminal Justice Services |
| Using QFD: Incorporating the Voice of the Customer in Improving Service Quality |
| Designing Customer-Oriented Criminal Justice Services |
| Tools to Build Quality in the Criminal Justice Service Delivery Process |
HEOA Compliance
Available formats
| ISBN: 9781506361550 | Electronic Version | Suggested Retail Price: $101.00 | Bookstore Price: $80.80 |
| ISBN: 9781506361529 | Paperback | Suggested Retail Price: $126.00 | Bookstore Price: $100.80 |
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