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Administration and Management in Criminal Justice
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Administration and Management in Criminal Justice
A Service Quality Approach

Third Edition


February 2018 | 528 pages | SAGE Publications, Inc
Emphasizing proactive techniques for administration, Administration and Management in Criminal Justice: A Service Quality Approach, Third edition uses a service-quality lens to address administration and management concepts in the all areas of the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often these are other criminal justice professionals, offenders, victims, and the community) and to changing environmental factors. Authors Jennifer M. Allen and Rajeev Sawhney encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector, all with the goal of making improvements in criminal justice effectiveness. 
 
1. Defining Management and Organization
Defining Management  
Identifying an Organization  
Leadership  
For-Profit and Nonprofit Organizations  
What Are Criminal Justice Organizations?  
 
2. Open Versus Closed Systems
Closed-System Models: The Classical Perspective  
Open-System Models: The Humanistic Perspective  
Changing Face of the Criminal Justice System— Need for a Learning Organization  
 
3. Service Quality Approach
The Role of Services in an Economy  
Definition of Service  
Characteristics of Services  
Customer Involvement in the Criminal Justice System  
Defining Service Quality  
Measuring Service Quality  
Scope of Service Quality in the Criminal Justice System  
 
4. Environmental Influences
Funding in Criminal Justice  
Technology in Criminal Justice  
Cultural and Demographic Issues  
Legal Pressures  
Unions  
Politics  
 
5. Conflict, Power, and Ethical Issues
Organizational Conflict  
Power  
Ethical Decision Making  
 
6. Motivation
Content/Needs Theories  
Process Theories  
Motivation and Performance  
Workplace Design to Promote Motivation  
 
7. Leadership
Leadership Versus Management  
Contingency Theories of Leadership (Situational Leadership Models)  
Transactional Leadership Theory  
New Wave of Change Leadership Theories  
Styles of Leadership  
Leadership as a Skill  
Leadership and the Criminal Justice System  
 
8. Communication
Definition  
Organizational Needs Fulfilled by Communication  
Interpersonal Communication  
Communication Channels  
Organizational Communication  
 
9. Brief History of Policing
Private Policing  
Policing Agencies  
Police Functions  
Organization and Structure of Police Departments  
Community Policing: The Opportunity to Provide Quality Services  
 
10. Courts
The Court System  
Court Personnel  
Federal Court Organization  
Federal Court Design  
Theories of Judicial Decision Making  
State Court Organization  
Specialty Courts  
Juvenile Courts  
State Court Management  
 
11. Probation and Parole
Probation  
Parole  
Probation and Parole Officers  
The Structure of Probation and Parole  
Issues Confronting Probation and Parole  
Adaptations Made in Probation and Parole to Meet Client and Community Needs  
 
12. Prisons, Jails, and Detention Centers
A Brief History of Prisons in the United States  
Incarceration Rates  
Correctional Facilities at the Federal Level  
Correctional Facilities at the State Level  
Private Prisons  
Centralization Versus Decentralization in Prisons and Prison Systems  
Organizational Structure of Prisons  
Correctional Facilities at the Local Level: Jails  
Jail Design  
Organizational Structure of Jails  
Issues Confronting Correctional Centers  
 
13. Security Management
Development of Private Security  
Issues and Growth of Private Security  
Crime Trends and Security  
The Aftermath of September 11, 2001  
Management Approaches  
Contract Versus Proprietary Services  
Differences in Private Security and Public Law Enforcement  
 
14. Measuring Organizational Effectiveness and Service Quality
Application of Customer Orientation Theory to Enhance Service Quality  
Understanding the Dual Role of Criminal Justice Services  
Using QFD: Incorporating the Voice of the Customer in Improving Service Quality  
Designing Customer-Oriented Criminal Justice Services  
Tools to Build Quality in the Criminal Justice Service Delivery Process  

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ISBN: 9781506361529