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Carol A. Beatty Queens University, Kingston, Ontario, Canada

Carol A. Beatty is a leading expert in the human and organizational issues that result from implementing change and has been teaching and conducting research in this field for 18 years. She is currently Director of the Queen’s University Industrial Relations Centre and Associate Professor at the Queen’s School of Business. She is a sought-after speaker, consultant, and trainer for a large number of national and international clients. Dr. Beatty recently completed a major study of high-performance work teams in several Canadian organizations. Through her research, she has identified three critical sets of process skills for building high-performance teams: good team management practices, problem-solving skills, and conflict-handling skills. Dr. Beatty contributes to many journals, including Business Quarterly, Sloan Management Review, and Human Relations. She is author of Employee Ownership: The New Source of Competitive Advantage (2001).