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Sage online ordering services will be unavailable due to system maintenance on April 12th from 6:00 pm Pacific / 9:00 pm Eastern time to 12:00 am Pacific / 3:00 am (April 13th) Eastern time. Thank you for your patience and we apologize for the inconvenience.

Gillian Janes Anglia Ruskin University, UK

Gillian Janes is an experienced nurse, educator and researcher. She is an Associate Clinical Fellow at Manchester Metropolitan University and Honorary Associate Professor, Macquarie University, Sydney. She works nationally and internationally, enabling organisations to create the right system conditions for service improvement, and developing the workforce to ensure they have the personal, technical and strategic knowledge and skills to enable them to use Improvement Science to aid patient safety and healthcare quality. Gillian’s PhD used silences research to improve services based on patient experience. She is a National Institute for Health Research (NIHR) Academy Member; NHS Q Community Founding Cohort member and Trustee of the Clinical Human Factors Group.