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Jacqueline P. Mundkur CEO, The Nxt Levels Business Advisory and Senior Adjunct Professor at NMIMS, School of Business Management, Mumbai

Jacqueline P. Mundkur is the CEO of a business advisory and consultancy start-up, The Nxt Levels, where she leverages her rich experience to add sustainable value to organizations focusing on digital integration in CX practice. Apart from being a senior multi-sector professional (FMCG, consumer durables, logistics, telecom and retail), she is also Senior Adjunct Faculty at School of Business Management, NMIMS,Mumbai, on Retail Board of Studies SIMSR and industry mentor, AIC-BIMTECH.

In a career spanning over two decades, she has successfully handled both strategic and operational leadership roles in marketing, customer service, retail sales and enterprise sales and led transformational CX–tech projects which have lifted organizational effectiveness. She has had successful stints with Tiffany Foods Ltd (UAE) and, in India, with Voltas Ltd,Vodafone and AFL–DHL. She has headed CX for all group companies at Future Retail.

She had held workshops and is a regular speaker at industry conferences, in both India and abroad. Her articles have been published in ET Edge, CX Network, CIOReview,ETCIO, Express Computer.

She holds postgraduate degrees (MMS Marketing and MSc) and a Doctorate in Business Administration (Australia).