You are here

Business and Professional Communication
Share

Business and Professional Communication
KEYS for Workplace Excellence

Fourth Edition


January 2019 | 496 pages | SAGE Publications, Inc
 
BRIEF TABLE OF CONTENTS
 
DETAILED TABLE OF CONTENTS
 
INTRODUCTION FOR STUDENTS
 
ACKNOWLEDGEMENTS
 
PART I. BEGINNING COMMUNICATION PRINCIPLES
 
1. Business and Professional Excellence in the Workplace
Understanding the Importance of Human Communication in Business and Professional Contexts  
Communication: A Complex Process  
Communication Apprehension  
Communication Ethics  
KEYS for Excellence in the Workplace  
 
2. Verbal and Nonverbal Communication
Verbal Communication  
Nonverbal Communication  
Codes of Nonverbal Communication  
Forming Relationships with Verbal and Nonverbal Communication  
KEYS to Excellence in Verbal and Nonverbal Communication  
 
3. Listening
Hearing and Listening  
Barriers to Listening  
Listening Styles and Categories  
Improving Your Listening  
KEYS to Listening Excellence  
 
PART II. ENTERING THE WORKPLACE
 
4. Résumés, Interviews, and Negotiation
The Job-Seeking Process  
Stage One: Exploring  
Stage Two: Researching  
Stage Three: Applying  
Stage Four: Interviewing  
Stage Five: Following Up  
Stage Six: Negotiating  
KEYS to Excellence in the Job-Seeking Process  
 
5. Getting to Know Your Diverse Workplace
Learning Your Workplace Culture  
Assimilating College Students  
Diversity in Your Workplace: Some Important Concepts  
Examples of Diversity in Professional Contexts  
KEYS to Excellence in Getting to Know Your Diverse Workplace  
 
PART III. DEVELOPING IN THE WORKPLACE
 
6. Interpersonal Communication at Work
Exploring Relationship Types at Work  
The Line between Professional and Personal  
Professional Etiquette  
KEYS to Excellence in Interpersonal Communication  
 
7. Strengthening Teams and Conducting Meetings
How Do Groups Differ from Teams?  
Conducting Meetings  
Shared Leadership  
Problem Solving  
Cultivating Innovative Thinking  
Conflict in Team Meetings  
KEYS to Excellence in Team Communication  
 
PART IV. EXCELLING IN THE WORKPLACE
 
8. Technology in the Workplace
Communication and Technology: Tools for Professionals  
Drawbacks of Technology  
Social Media and Technology: Key Challenges in the Communication Age  
Professional Etiquette with Technology  
KEYS to Excellence with Communication and Technology  
 
9. Business and Professional Writing
The Importance of Written Communication  
Striving for Written Communication Excellence  
Types of Written Communication  
KEYS to Excellence in Written Communications  
 
10. Leadership and Conflict Management
What Is Leadership?  
Utilizing Power  
Improving Communication with Leadership Theories  
Hiring the Right Team  
Following Up and Following Through  
Communication about Your Team  
Dealing with Difficult People  
Giving Feedback  
Putting It Together  
Managing Your Public Image  
KEYS to Excellence in Leadership  
 
PART V. PRESENTING IN THE WORKPLACE
 
11. Informing and Persuading
The Importance of Presenting with Professional Excellence  
Identifying Presentation Opportunities and Purposes  
Speaking to Inform  
Speaking to Persuade  
KEYS to Excellence in Professional Presentations  
 
12. Speech Design
Analyzing the Audience  
Analyzing the Context  
Researching  
Organizing Your Presentation  
Introductions  
Conclusions  
Language  
KEYS to Excellence in Speech Design  
 
13. Delivering a Speech with Professional Excellence
Delivering a Presentation with Professional Excellence  
PowerPoint and Other Supporting Aids  
Practice Makes Perfect  
Team Presentations  
KEYS to Excellence in Delivering a Speech  
 
PART VI. SURVIVING IN THE WORKPLACE
 
14. Work-Life Balance
The Importance of Work-Life Balance  
Triggers to Imbalance  
Strategies for Balance  
KEYS to Excellence with Work-Life Balance  
 
EPILOGUE: COMMUNICATION IS WORK
 
REFERENCES
 
GLOSSARY
 
INDEX
 
ABOUT THE AUTHORS

Preview this book

For instructors

Please select a format:

Select a Purchasing Option


Loose-leaf
ISBN: 9781506369587
$79.00

Paperback
ISBN: 9781506369594
$105.00