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Cases and Exercises in Organization Development & Change
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Cases and Exercises in Organization Development & Change

Second Edition
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January 2017 | 400 pages | SAGE Publications, Inc

Cases and Exercises in Organization Development & Change, Second Edition encourages students to practice organization development (OD) skills in unison with learning about theories of organizational change and human behavior. The book includes a comprehensive collection of cases about the OD process and organization-wide, team, and individual interventions, including global OD, dialogic OD, and OD in virtual organizations. In addition to real-world cases, author Donald L. Anderson gives students practical and experiential exercises that make the course material come alive through realistic scenarios that managers and organizational change practitioners regularly experience.


Donald L. Anderson
Introduction to Organization Development and Case Study Analysis
 
Preface
 
1. What is Organization Development?
 
Acknowledgments
Every Coin Has Two Sides

Donald L. Anderson
 
Introduction
 
2. History of Organization Development
Greencycle Publishing

Donald L. Anderson, Jennifer A. Thompson
 
3. Core Values and Ethics of Organization Development
The Ethically Dubious Line of Covertly Gathering Data at RoboWorks, and Other Challenges

Craig L. Engstrom
When a Contract is Not Enough

Margaret DiCocco, Matthew J. Borneman
 
4. Foundations of Organizational Change
A Leadership Transition in Corporate Finance

Donald L. Anderson
Sticker Shock in an Organization that Will Not Stick Together

Barbara A. Ritter
 
CASES IN ORGANIZATION DEVELOPMENT & CHANGE
Foot Caught in the Door: Healthy Changes in Health Care Companies

Zachary A. Schaefer
 
1. What Is Organization Development?
Williams & Norton Insurance: Sustaining Customer Engagement

Linda Ronnie
Every Coin Has Two Sides

Donald L. Anderson
AMD's struggle for survival: A Technology Giant's Restructuring and Changing Process to Win Competition

Bekir Emre Kurtulmus
In Tom’s Office

 
 
5. The Organization Development Practitioner and the OD Process
Meeting With Jared

 
The Venue Theatre

Donald L. Anderson, Paul J. Liffengren
Excerpts From Meetings With Jared’s Team

 
When a Team Breaks in Two

Scott Dickmeyer
Back in Tom’s Office

 
 
6. Entry and Contracting
Discussion Questions

 
 
7. Data Gathering
For Further Reading

 
Consulting at Indian Hygiene Products Limited: Entry and Contracting

Debabrata Chatterjee, T. N. Krishnan
Sticker Shock in an Organization That Will Not Stick Together

Barbara A. Ritter
Evaluating the Fluidity of Work-life Balance

DeAnne Priddis, Kristine M. Nicolini
Discussion Questions

 
Proposing a Data Gathering Strategy at AeroTech, Inc.

Donald L. Anderson
For Further Reading

 
Healthy Sips: Strategic Talent Development

Cyndi Huff Gaudet, Heather Mire Annulis
 
2. History of Organization Development
Internal Workplace Coaching: The Case of Bernice

Cynthia Roman
A Leadership Transition in Corporate Finance

Donald L. Anderson
The First Staff Meeting

 
Gathering Additional Data

 
Feedback to Jake

 
Discussion Questions

 
For Further Reading

 
Greencycle Publishing

Donald L. Anderson and Jennifer A. Thompson
The Organization

 
Scene 1: Acquisitions Staff Meeting

 
Scene 2: Production Staff Meeting

 
Scene 3: Managing Editor’s Office

 
Scene 4: Managing Editor’s Office

 
Scene 5: Arthur’s Staff Meeting

 
Discussion Questions

 
For Further Reading

 
 
3. Core Values and Ethics of Organization Development
The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges

Craig L. Engstrom
The Opportunity

 
The Pitch for Covert Data Collection

 
Phase One: The Sociograph

 
Phase Two: Data Collection and Analys

 
Phase Three: Reporting Findings to Executives

 
Discussion Questions

 
For Further Reading

 
References

 
When a Contract Is Not Enough

Margaret DiCocco and Matthew J. Borneman
Consulting Organization Overview

 
Overview of the Project

 
The Consultant/Client Interactions

 
Discussion Questions

 
For Further Reading

 
 
4. Foundations of Organizational Change
Williams & Norton Insurance: Sustaining Customer Engagement

Linda Ronnie
About Williams & Norton Insurance

 
Leadership at Williams & Norton

 
The Williams & Norton Value Proposition

 
The Dilemma

 
FOCUS 2015

 
The Change Approach

 
The National Launch of FOCUS 2015

 
Communicating the Vision and Leading FOCUS 2015

 
Discussion Questions

 
For Further Reading

 
Acknowledgment

 
AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition

Bekir Emre Kurtulmus
Historical Background From 2000 to 2016

 
Competitor: Intel

 
NVIDIA

 
AMD: Fighting Back

 
Discussion Questions

 
For Further Reading

 
 
5. The Organization Development Practitioner and the OD Process
The Venue Theatre

Donald L. Anderson and Paul J. Liffengren
Current Challenges

 
Discussion Questions

 
For Further Reading

 
When a Team Breaks in Two

Scott Dickmeyer
Part One: Tim’s Dilemma

 
Part Two: Planning the Intervention

 
Part Three: Crew Members’ Intervention Session

 
Part Four: Post Intervention Meeting

 
Discussion Questions

 
For Further Reading

 
 
6. Entry and Contracting
Consulting at Indian Hygiene Products Limited: Entry and Contracting

Debabrata Chatterjee and T. N. Krishnan
Indian Hygiene Products Limited

 
Initial Contact

 
The Study at IHPL

 
The Final Installment of Consulting Fees

 
Discussion Questions

 
For Further Reading

 
Foot Caught in the Door: Healthy Changes in Health Care Companies

Zachary A. Schaefer
The Context: Virtual Vitality

 
Unexpected Needs Assessment

 
Wants Versus Needs

 
Unexpected Negotiations

 
Conclusion

 
Discussion Questions

 
For Further Reading

 
 
7. Data Gathering
Evaluating the Fluidity of Work–Life Balance

DeAnne Priddis and Kristine M. Nicolini
Survey Results

 
Next Steps

 
Discussion Questions

 
For Further Reading

 
References

 
Proposing a Data Gathering Strategy at AeroTech, Inc.

Donald L. Anderson
Discussion Questions

 
For Further Reading

 
 
8. Diagnosis and Feedback
Simeron Technologies Legal Department

David W. Moyle
Background

 
Anti-Siloization Project Begins

 
Discussion Questions

 
For Further Reading

 
Healthy Sips: Strategic Talent Development

Cyndi Huff Gaudet and Heather Mire Annulis
Diagnosis of an Organizational Issue

 
Assessing Organizational Needs

 
Creating a Culture for Change

 
Discussion Questions

 
For Further Reading

 
 
9. An Introduction to Interventions
Diemen Car Interiors: Growth Challenges in a Family Firm

Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero
Diemen Car Interiors History (Founding–1995)

 
Diemen Car Interiors (1995–2007)

 
External Context

 
Diemen Car Interiors Organizational Culture

 
The Family

 
The Decision

 
Discussion Questions

 
For Further Reading and Web Resources

 
Appendix A: Background on the Dutch Culture

 
Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development

Donald L. Anderson
The Data Gathering Plan

 
Interview Results

 
Discussion Questions

 
For Further Reading

 
 
10. Individual Interventions
Internal Workplace Coaching: The Case of Bernice

Cynthia Roman
Introduction

 
Meeting the Client

 
The Second Client Meeting

 
Data Collection and Analysis

 
Data Feedback Meeting

 
The Coaching Process

 
Discussion Questions

 
For Further Reading

 
Leadership Development Through Mindfulness Training

Jeremy P. Fyke and Tim Cigelske
Seven Days of Mindfulness

 
The Wrap-Up

 
Discussion Questions

 
For Further Reading

 
 
11. Team Interventions
The Story Behind the Story: Discovering and Addressing the Real Team Problem

Rosemary Maellaro and Jude Olson
First Call

 
Your Next Steps

 
Meeting with Denise

 
Discussion Questions

 
For Further Reading

 
Appendix A: Team Effectiveness Survey Results

 
Appendix B: Jim’s Interview Notes

 
Appendix C: Organization Chart

 
Appendix D: Your Interview Notes

 
Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader

Maureen Wieland and Jimmie Manning
Setting the Scene: A Change in Leadership in a Community Nonprofit

 
The Candidate Selection Meeting

 
Seeking Help: Gaining Support From a Job Search Consultant

 
The Second Candidate Selection Meeting

 
The Decision Meeting

 
Discussion Questions

 
For Further Reading

 
 
12. Whole Organization and Multiple Organization Interventions (Part 1)
Adjusting the Matrix

Amy Kates
Overview of SolutionsCo

 
The Matrix

 
Customer Group/Service Line Matrix Working Group

 
Diagnosis

 
Analysis

 
Discussion Questions

 
For Further Reading

 
Global Retirement Strategies, Inc.: A Tale of Two Cities

Tom Jasinski
A New Leader

 
Significant Risk

 
Harmonious Kickoff

 
Trouble Brewing

 
A Tale of Two Cities

 
Discussion Questions

 
For Further Reading

 
 
13. Whole Organization and Multiple Organization Interventions (Part 2)
Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD

Gervase R. Bushe
The First MT meeting

 
The Second MT meeting

 
Discussion Questions

 
For Further Reading

 
Consolidated Construction Materials Supply—2: A Case Study in Dialogic OD

Gervase R. Bushe
The Design of the Engagement Event

 
The Next MT Meeting

 
Discussion Questions

 
For Further Reading

 
 
14. Sustaining Change, Evaluating, and Ending an Engagement
Developing and Using a Dashboard to Monitor and Lead Change

Alessio Vaccarezza and Salvatore Zappalà
Introduction

 
Scene 1: The consultant meets the plant director to propose the use of the dashboard

 
Scene 2: The consultant meets the HR manager

 
Discussion Questions

 
For Further Reading

 
The Change Story of Crown University

Alev Katrinli and Bekir Emre Kurtulmus
The Establishment of the Undergraduate School (A Big Step for Growth)

 
Change Started in 2011

 
Discussion Questions

 
For Further Reading

 
 
15. Global Issues in Organization Development
Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study

Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo
Introduction

 
Background

 
Assessment and Diagnosis

 
Key Findings

 
Discussion Questions

 
For Further Reading

 
References

 
Global Chain of Command: A Japanese Multinational Manufacturer in the United States

Sachiyo Shearman
A Phone Call

 
New President’s Decision

 
Discussion Questions

 
For Further Reading

 
 
16. The Future of Organization Development
Dialogic Organization Development in a Virtual Organization

Kate Woolhouse
Discussion Questions

 
For Further Reading

 
References

 
Help for Hip People

Donald L. Anderson
Discussion Questions

 
For Further Reading

 
 
EXERCISES AND ACTIVITIES
 
1. Contracting With a Client
 
2. Organization Development Practitioner Skills
 
3. Data Gathering
 
4. Giving Feedback
 
5. Resistance to Change
 
6. Resistance to Change Scale
 
7. Cynicism About Organizational Change
 
8. Myers-Briggs Type Indicator
 
9. Coaching and Individual Instruments
 
10. Team Values
 
11. Team Diagnosis and Intervention
 
12. Team Facilitation
 
13. Identifying and Changing Organizational Culture
 
14. Perceived Organizational Innovativeness Scale
 
15. Designing and Redesigning Organizations
 
About the Editor
 
About the Contributors

Supplements

Instructor Teaching Site

Password-protected Instructor Resources include teaching notes for the cases, designed for instructors to expand questions to students or initiate class discussion.

Cases were well put together and kept the students engaged.

Professor Renee Chu-Jacoby
Management Dept, California State Univ-Fresno
December 7, 2017
Key features

NEW TO THIS EDITION

  • New cases discuss relevant areas of growing importance to OD practitioners, encouraging students to think about topics such as global OD, dialogic OD, and OD in virtual organizations.
  • Each case contains learning objectives, discussion questions, and suggestions for further reading, encouraging students to take an active role to interpret and discover the cases’ meaning.
  • The revised structure aligns with Organization Development, Fourth Edition, making it easier for students and instructors to use the two books simultaneously in a semester.

KEY FEATURES

  • Provides rich scenarios of organizational life, with each case constructed as a brief scene in which students are asked to weigh the pros and cons of alternate courses of action.
  • Written by experts in the field, these original cases focus precisely on a specific topic in the OD process or intervention method.
  • Cases represent a wide range of industries in which OD is practiced, exposing students to issues in for-profit businesses, educational institutions, government agencies, and health care organizations.
  •  Includes a variety of exercises including self-assessment tools, role-play exercises, and individual or group simulations to enhance students' skill development in acting as change agents.

Sample Materials & Chapters

Chapter 8

Chapter 12


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