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Communicating for Managerial Effectiveness

Communicating for Managerial Effectiveness
Challenges | Strategies | Solutions

Sixth Edition

© 2017 | 384 pages | SAGE Publications, Inc

Appreciated by thousands of thoughtful students, successful managers, and aspiring senior leaders around the world


Communicating for Managerial Effectiveness skillfully integrates theory, research, and real-world case studies into models designed to guide thoughtful responses to complex communication issues. The highly anticipated Sixth Edition builds on the strategic principles and related tactics highlighted in previous editions to show readers how to add value to their organizations by communicating more effectively. Author Phillip G. Clampitt (Blair Endowed Chair of Communication at the University of Wisconsin–Green Bay) addresses common communication problems experienced in organizations, including:

  • Communicating about major changes spanning organizational boundaries
  • Selecting the proper communication technologies
  • Transforming data into knowledge
  • Addressing ethical dilemmas
  • Providing useful performance feedback
  • Structuring and using robust decision-making practices
  • Cultivating the innovative spirit
  • Building a world-class communication system


Have You Ever Formulated a Response to Someone’s Idea Before the Person Finishes Speaking? Watch a video from the author now.
Chapter 1. Understanding Communication
Implications of the Propositions  
Key Concepts  
“Drill Down” Exercises  
Chapter 2. Examining Communication Approaches
The Arrow Approach  
The Circuit Approach  
Communication as Dance  
Key Concepts  
“Drill Down” Exercises  
Chapter 3. Scrutinizing Ethical Issues
Fundamental Assumptions  
Ethical Dilemmas  
A Strategic Approach to Corporate Ethics  
Key Concepts  
“Drill Down” Exercises  
Chapter 4. Imparting the Organizational Culture
What Is Culture?  
Does Culture Matter?  
How Can We Discover Culture?  
How Can We Evaluate Culture?  
How Can Leaders Effectively Impart the Culture?  
Key Concepts  
“Drill Down” Exercises  
Chapter 5. Selecting and Using Communication Technologies
The B - C Model: A Deeper Look  
How Perspective Affects Value  
What to Do?  
Key Concepts  
“Drill Down” Exercises  
Chapter 6. Managing Data, Information, Knowledge, and Action
The D-I-K-A Model  
Variations of the Model  
Managing the Data–Information Relationship  
Managing the Information–Knowledge Relationship  
Managing the Knowledge–Action Relationship  
Key Concepts  
“Drill Down” Exercises  
Chapter 7. Providing Performance Feedback
Performance Feedback Principles  
Implementing a Successful Feedback System  
Communicating Performance Feedback  
Key Concepts  
“Drill Down” Exercises  
Chapter 8. Communicating across Organizational Boundaries
The Nature of Boundaries  
Potential Problems of Boundaries  
Contributing Factors  
What to Do?  
Key Concepts  
“Drill Down” Exercises  
Chapter 9. Structuring and Using Robust Decision-Making Practices
Decision-Making Tensions  
Pre-Decision-Making Checklist  
The Robust Decision-Making Model  
Strategies for Optimizing the Decision-Making Process  
Key Concepts  
“Drill Down” Exercises  
Chapter 10. Communicating about Change
Approaches to Change  
Selecting the Degree of Communication  
Reactions to Change  
The “Iceberg” Model  
Key Concepts  
“Drill Down” Exercises  
Chapter 11. Cultivating the Innovative Spirit
What Is Innovation?  
A Perspective on Success and Failure  
Strategic Traffic Signals  
Key Concepts  
“Drill Down” Exercises  
Chapter 12. Building a World-Class Communication System
The Assess–Strategize–Implement Cycle in Action  
Key Concepts  
“Drill Down” Exercises  
About the Author

"The best practical guide available for integrating complexity into effective managerial practice. Clampitt’s unique, up-to-the-minute, and leading-edge focus on communication practices give managers an essential set of skills for effectively navigating today¹s most difficult complex organizational problems. Communicating for Managerial Effectiveness identifies a common set of complex problems all managers face and details specific communication-enhanced strategies and tactics for moving past those problems toward successful solutions. Advanced undergraduate and MBA students especially resonate with Clampitt’s practice-tested and strategically focused methods for action."

James Barker, Professor and Herbert S. Lamb Chair of Business Education, Rowe School of Business
Dalhousie University Halifax Nova Scotia

“This is a comprehensive text that addresses communication from a multidisciplinary approach and reflects contemporary management practice.”

Dr. Joseph T. DeRanieri
University of Delaware – School of Nursing

“Phil Clampitt takes the mystery out of understanding managerial communications. His engaging style of presenting important communication concepts has my students reading beyond their assignments. Prompting students to discuss the text in class has never been easier.”

Robert J. Trosky, Jr., D.Sc.,
Robert Morris University

“I have been searching for a text I could use that presented clear, skill-based, practical suggestions my students could implement in the business world along with a theoretical background that would provide a depth of understanding as to why those skills are successful.  This textbook does just that.  It is a terrific blend of theory, skills and provides real business-based practicum and analysis assignments for the students to apply what they learned in each chapter.”

Teresa Raehpour
Newman University

“This is an excellent text to use for students seeking a degree in Organizational Leadership because it addresses more of the communication challenges that leaders face (e.g. performance feedback discussions, communicating about organizational change).”

Carol Howard
Robert Morris University

“This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition.”

Dennis Tourish, Professor of Leadership and Organization Studies
Royal Holloway University of Londo

“This text is a treasure trove for us in and out of the classroom.”

Steven Ralston
University of Michigan, Flint
Key features


  • A new chapter on "Structuring and Using Robust Decision-making Practices" helps readers make decisions from the perspective of a manager or a leader of an organization.
  • Practical strategic models have been incorporated to show readers how to implement the concepts in the workplace.
  • An enhanced focus on leadership-related issues offers readers more strategies and examples for effectively communicating as a successful leader of an organization.
  • Contemporary examples and up-to-date scholarly references reflect the latest thinking on communication issues for managers and leaders.


  • Inspirational—Historical hyperlinks and stories located in each chapter provide a short biography of inspirational figures to illustrate key points and chapter concepts.

  • Actionable—The strategic principles and models in the book are accompanied by practical strategies that help readers implement the model or principle in the workplace.

  • Consequential—This edition discusses the consequential decisions made in the day-to-day working world of managers and leaders. Readers will learn about structuring and using robust decision-making practices to become better decision makers, managers, and leaders.

Sample Materials & Chapters

Chapter 1

Chapter 10

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