Preface
A Personal Note to Readers
Acknowledgments
About the Authors
Part I: Communication Foundations
Chapter 1: An Overview of Communication
Exploring Communication: Everyday Communication and the Relational Perspective
Communication Is Symbolic
Communication Requires Meaning
Communication Is Cultural
Communication Is Relational
Communication Involves Frames
Communication Is Both Presentational and Representational
Communication Is a Transaction
Learning Objectives Revisited
Part II: Communication Skills
Chapter 2: Identities, Perceptions, and Communication
Basic Assumptions of Identity Creation
Identities and Perceptions
Transacting Identities: Communication and Performance
Transacting Identities: Self-Disclosure
Transacting Identities: Other People
Learning Objectives Revisited
Chapter 3: Verbal Communication
Verbal Communication Is Symbolic
Verbal Communication Is Cultural
Verbal Communication Is Relational
Verbal Communication Involves Frames
Verbal Communication Is Both Presentational and Representational
Verbal Communication Is a Transaction
Learning Objectives Revisited
Chapter 4: Nonverbal Communication
What Is Nonverbal Communication?
The Functions of Nonverbal Communication
Types of Nonverbal Communication
Misconceptions About Nonverbal Communication
Learning Objectives Revisited
Chapter 5: Culture and Communication
Points to Consider When Studying Culture
Structure-Based Cultural Characteristics
Learning Objectives Revisited
Chapter 6: Listening
Why Is Listening Important?
Recognizing and Overcoming Listening Obstacles
Learning Objectives Revisited
Part III: Communication Contexts
Chapter 7: Personal Relationships
What Are Personal Relationships?
Why Do People Form Relationships?
Initiating Relationships: Attraction And The Relationship Filtering Model
Maintaining Relationships
Learning Objectives Revisited
Chapter 8: Family Communication
Learning Objectives Revisited
Chapter 9: Groups and Leaders
Characteristics of Groups
Group Development and Decision Making
Group Decision Making Is About Relationships
Learning Objectives Revisited
Chapter 10: Communication and Work
Learning Objectives Revisited
Chapter 11: Health Communication
Patient–Provider Relationships
Social Networks and the Primary Health Goals of Support
Media, Technology, and Health
Learning Objectives Revisited
Chapter 12: Technology and Media in Everyday Life
Perceptions of Technology and Media
The Relational Uses of Technology and Media
Maintaining Relationships and the Internet
Learning Objectives Revisited
Chapter 13: Public and Interpersonal Influence
Presentations: Understanding Audiences
Presentations: Convince and Actuate
Compliance Gaining: Goals
Compliance-Gaining: Strategies
Learning Outcomes Revisited
Chapter 14: Interviewing
Cover Letters and Résumés
Pre-Interview Responsibilities for an Employment Interview
Beginning an Employment Interview
Asking the Questions During an Employment Interview
Answering the Questions During an Employment Interview
Concluding an Employment Interview
Learning Objectives Revisited
Appendix A: The Discipline of Communication
Glossary
References
Index