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Communication in Nursing and Healthcare
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Communication in Nursing and Healthcare
A Guide for Compassionate Practice



© 2017 | 192 pages | SAGE Publications Ltd

Communication is an essential skill for nurses, midwives and allied health professionals when delivering care to patients and their families. With its unique and practical approach, this new textbook will support students throughout the three years of their degree programme and on into practice, focussing on how to develop person-centredness and compassionate and collaborative care.

Key features include:

* students' experiences and stories from service users and patients to help readers relate theory to practice

* reflective exercises to help students think critically about their communication skills

* learning objectives and chapter summaries for revision

* interactive activities directly linked to the Values Exchange Community website

 
About the Authors
 
Introduction
 
Part 1 Fundamentals of Communication for Compassionate Practice
 
1 Essential Values for Communication, Compassion and Collaborative Care
The importance of communication and remaining compassionate  
Respect and dignity  
The centrality and complexity of communication in the therapeutic relationship  
 
2 Essential Communication Skills: Building Blocks for Good Communication
Non-verbal, verbal and written communication: listening, questioning, record keeping, electronic prescribing  
Professional communication, professional identity, and social and professional media  
The use of reflection on practice  
 
3 The Role of Attachment Theory and Cognition in Influencing Behaviour
The role of cognition  
Attachment theory  
Understanding attachment, cognition and practice  
 
4 Enabling Positive Health Behaviour
Changing patterns of ill health and health education  
Motivational interviewing and health behaviour change  
The role of emotional intelligence and mindfulness  
 
Conclusion to Part 1
 
Part 2 Communication Skills in Practice
 
5 Communicating to Help Health Service Users Understand and Deal with their Condition
The importance of psychosocial care  
Communicating with anxious or distressed patients  
Communicating with those with long-term conditions to help change behaviour  
 
6 Communication for Mental Health: Understanding the Effects of Stigma
What is stigma?  
Avoiding stigmatising communication within general settings  
Looking past diagnoses to achieve person-centred care within mental health services  
 
7 Communicating with People with Cognitive Deficits
Communicating with people with intellectual disability  
Communicating with people who have dementia  
 
8 Communicating with Children, Young People and Families
Communicating within the context of the family  
How development affects communication  
Stereotyping young people  
 
9 Communicating with Middle-aged and Older People
Features associated with ageing in contemporary society  
Specific challenges in middle and older age  
Overcoming stereotyping and stigma  
 
10 Integrating Mindful Communication Skills for Complex Encounters
Working with distress and anger  
Breaking bad news  
Communicating with people with life-limiting and end-of-life conditions  
 
Conclusion to Part 2
 
Part 3 Equipping for the Future: Theoretical and Ethical Issues
 
11 Communicating Authentically in Organisations
Organisations, culture, communication and leadership  
The importance of self in leadership  
Authentic self and authentic leadership  
 
12 Maintaining Positive Values in Communication and Caring for Self and Others
The emotional challenges of transitioning to qualified nurse status  
Sustaining and enhancing ethical and compassionate communication in difficult circumstances  
Learning from the past  
 
13 Communication Theory, Reflective and Ethical Practice in the ‘Swampy Lowlands’
The importance of communication theory  
Communication, reflective and ethical practice  
Communication theory that informs and enables reflection on ethical practice in healthcare  
 
Conclusion to Part 3
 
Index

This work has a wide ranging content of communication skills resources, from many different author perspectives.This allows the reader to dip into the chapters which fit appropriately to their role and working environment. For this reason it would be suitable for nurses studying at both pre and post registration level.It would serve as a useful revision text for anyone revisiting the principles of effective communication.

Mrs Lisa Jennison
Faculty of Health & Social Care, Hull University
November 15, 2016

This book offers support and guidance for not only students but anyone in healthcare. The structure and lay out of the book allows the reader to develop there understanding through the use of theory, exercises and examples. the book is interesting and through its structure and lay out keeps the read focused on the topic at hand.

Mrs zoe-louise smethurst
School of Nursing and Midwifery, University of Plymouth
November 2, 2016

Sample Materials & Chapters

Chapter 1


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If you require a print review copy, please call: (800) 818-7243 ext. 6140 or email textsales@sagepub.com.

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