You are here

Communication Skills in Health and Social Care
Share

Communication Skills in Health and Social Care

Fourth Edition


© 2017 | 272 pages | SAGE Publications Ltd
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the "how to" practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

Communication Skills in Health and Social Care is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
 
Introduction
 
Acceptance
 
Active Listening
 
Advising
 
Advocacy
 
Anti-discriminatory Practice
 
Assertiveness
 
Assessment
 
Barriers to Good Communication
 
Breaking Bad News
 
Chairing Meetings
 
Challenging
 
Communication and Social Media
 
Complaints
 
Confidentiality
 
Conflict Management
 
Counselling
 
Court Room Skills
 
Ecomaps
 
Emotional Intelligence (EI)
 
Empathy
 
Empowerment, Resilience and a Strengths Perspective
 
Endings
 
Establishing a Professional Relationship
 
Feedback – Giving and Receiving
 
Genograms
 
Getting Unstuck
 
Group Work
 
Information & Communication Technology (ICT) and Health Informatics
 
Interpreters
 
Interprofessional Collaboration
 
Interviewing Children
 
Labyrinths
 
Learning Difficulties
 
Loss
 
Mediation Skills
 
Mindfulness
 
Motivational Interviewing
 
Non-verbal Communication
 
Overcoming Fears and Anxieties
 
Professional Capabilities Framework (PCF)
 
Reflective Practice
 
Religion
 
Spirituality
 
Suicide
 
Supervision
 
Talks and Presentations
 
Telephone Skills
 
Time Management
 
Tricky Topics: Sexuality and Death
 
Whistle Blowing
 
Wrong Messages

This is an excellent book for those students who want to explore and understand different themes in relation to developing effective communication skills. The book covers such a broad area this in an excellent reference book for those students and practitioners who want to develop their communication sills further. The author has put together helpful activities in each chapter which help develop the key themes. This would be one of my go to books as a student or a practitioner when I was thinking about how I communicate and would be something I would keep in my bag as a quick reference. As a Manager I wished I had this when supervising my practioners as I can see some of the activities being really useful in supervision sessions.

Jason Loffman
Senior Lecturer, Manchester Metropolitan University

The new edition will be a constant companion for learners in their development of compassionate and effective communication skills.  The inclusion of the voice of the service user is a wonderful addition and my students will love this book.

Sally Riggall
Senior Lecturer, University of Lincoln

I found this book very useful. I reached for it throughout my course and found the information extremely useful for my studies. I admired the layout of the book with its simplistic style, and I never found myself struggling to find the right information within the book.

Chelsea Hage
First Year BSc Health and Social Care Student, University of Lincoln

The book is simply written in an easy to understand format. As a student I found it quite easy to relate to the theories, particularly due to the clearly detailed explanations given throughout the book. Definitely a good source of simple written knowledge.

Sihle Precious Mabena
First Year MA Social Work Student, Manchester Metropolitan University

This book is well structured and covers a wide range of communications skills relevant to a variety of different contexts. There are lots of suggestions for activities that students can complete and helpful references for additional reading.

Miss Andrea Lacey
Nursing, Bournemouth University
July 16, 2017

Communication Skills in Health and Social Care provides a useful and accessible reference guide for students of health and social care

Dr Benjamin Duxbury
School of Sport, Health & Outdoor Education (Carmarthen), University of Wales, Trinity St David
July 6, 2017

Effective communication is paramount in the Health and Social Care Industries and the author of this text has provided a clear insight into the key principles and concepts which would help any practitioner build professional relationships with their service users. Each chapter has been enhanced with helpful activities to develop a individuals knowledge and understanding of the key principles This book will be an asset to my students.

Miss Ella Malton
Department of Health & Social Studies, Grimsby Institute of HE And FE
July 6, 2017

This is a good, all-round text which introduces students to a wide range of topics relevant to the development of their communication skills.

Ms Sally Riggall
School of Health & Social Care, Lincoln University
July 6, 2017

Very useful for Access students who are intending to study Nursing, Social Work or Mental Health in Higher Education. A very comprehensive account of effective communication in Health and Social Care, linking well to the Compassion in Care strategy

Mrs Michele Ponting
Access to Higher Education, Portslade Aldridge Community Academy
July 6, 2017

This book comprises 40-50 short chapters on key dimensions of communication skills. The material is clearly presented with pointers to further sources in each section. It will be useful as a reference point for students on a wide variety of health and social care courses. It is pleasing to see spirituality and religion included as these can be challenging issues, and are often avoided in other texts.

Professor Brian Taylor
Sociology & Applied Social Studies, University of Ulster (Magee Campus)
July 6, 2017

Pages

Key features

NEW TO THIS EDITION:

  • New entries covering social media, mindfulness, several tricky topics, and much more.
  • Service user snippets to help address and understand the issues about service user perspectives.
  • Skills to ensure you are engaging with the Professional Capabilities Framework.




Sample Materials & Chapters

Acceptance and Active Listening


Preview this book

For instructors

Please select a format:

Select a Purchasing Option

Electronic version
Prices from
$26.00

Paperback
ISBN: 9781526401335
$33.00

Hardcover
ISBN: 9781526401328
$99.00