You are here

Communication Skills in Health and Social Care

Communication Skills in Health and Social Care

Fourth Edition

© 2017 | 272 pages | SAGE Publications Ltd
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the "how to" practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.

Communication Skills in Health and Social Care is essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
Active Listening
Anti-discriminatory Practice
Barriers to Good Communication
Breaking Bad News
Chairing Meetings
Communication and Social Media
Conflict Management
Court Room Skills
Emotional Intelligence (EI)
Empowerment, Resilience and a Strengths Perspective
Establishing a Professional Relationship
Feedback – Giving and Receiving
Getting Unstuck
Group Work
Information & Communication Technology (ICT) and Health Informatics
Interprofessional Collaboration
Interviewing Children
Learning Difficulties
Mediation Skills
Motivational Interviewing
Non-verbal Communication
Overcoming Fears and Anxieties
Professional Capabilities Framework (PCF)
Reflective Practice
Talks and Presentations
Telephone Skills
Time Management
Tricky Topics: Sexuality and Death
Whistle Blowing
Wrong Messages

This is an excellent book for those students who want to explore and understand different themes in relation to developing effective communication skills. The book covers such a broad area this in an excellent reference book for those students and practitioners who want to develop their communication sills further. The author has put together helpful activities in each chapter which help develop the key themes. This would be one of my go to books as a student or a practitioner when I was thinking about how I communicate and would be something I would keep in my bag as a quick reference. As a Manager I wished I had this when supervising my practioners as I can see some of the activities being really useful in supervision sessions.

Jason Loffman
Senior Lecturer, Manchester Metropolitan University

The new edition will be a constant companion for learners in their development of compassionate and effective communication skills.  The inclusion of the voice of the service user is a wonderful addition and my students will love this book.

Sally Riggall
Senior Lecturer, University of Lincoln

I found this book very useful. I reached for it throughout my course and found the information extremely useful for my studies. I admired the layout of the book with its simplistic style, and I never found myself struggling to find the right information within the book.

Chelsea Hage
First Year BSc Health and Social Care Student, University of Lincoln

The book is simply written in an easy to understand format. As a student I found it quite easy to relate to the theories, particularly due to the clearly detailed explanations given throughout the book. Definitely a good source of simple written knowledge.

Sihle Precious Mabena
First Year MA Social Work Student, Manchester Metropolitan University

This book is well structured and covers a wide range of communications skills relevant to a variety of different contexts. There are lots of suggestions for activities that students can complete and helpful references for additional reading.

Miss Andrea Lacey
Nursing, Bournemouth University
July 16, 2017

Communication Skills in Health and Social Care provides a useful and accessible reference guide for students of health and social care

Dr Benjamin Duxbury
School of Sport, Health & Outdoor Education (Carmarthen), University of Wales, Trinity St David
July 6, 2017

Effective communication is paramount in the Health and Social Care Industries and the author of this text has provided a clear insight into the key principles and concepts which would help any practitioner build professional relationships with their service users. Each chapter has been enhanced with helpful activities to develop a individuals knowledge and understanding of the key principles This book will be an asset to my students.

Miss Ella Malton
Department of Health & Social Studies, Grimsby Institute of HE And FE
July 6, 2017

This is a good, all-round text which introduces students to a wide range of topics relevant to the development of their communication skills.

Ms Sally Riggall
School of Health & Social Care, Lincoln University
July 6, 2017

Very useful for Access students who are intending to study Nursing, Social Work or Mental Health in Higher Education. A very comprehensive account of effective communication in Health and Social Care, linking well to the Compassion in Care strategy

Mrs Michele Ponting
Access to Higher Education, Portslade Aldridge Community Academy
July 6, 2017

This book comprises 40-50 short chapters on key dimensions of communication skills. The material is clearly presented with pointers to further sources in each section. It will be useful as a reference point for students on a wide variety of health and social care courses. It is pleasing to see spirituality and religion included as these can be challenging issues, and are often avoided in other texts.

Professor Brian Taylor
Sociology & Applied Social Studies, University of Ulster (Magee Campus)
July 6, 2017


Key features


  • New entries covering social media, mindfulness, several tricky topics, and much more.
  • Service user snippets to help address and understand the issues about service user perspectives.
  • Skills to ensure you are engaging with the Professional Capabilities Framework.

Sample Materials & Chapters

Acceptance and Active Listening

Preview this book

For instructors

Please select a format:

Select a Purchasing Option

Electronic version
Prices from

ISBN: 9781526401335

ISBN: 9781526401328