Share
Communication Skills in Nursing, Health and Social Care
Fifth Edition
- Bernard Moss - Staffordshire University, UK
October 2020 | 312 pages | SAGE Publications Ltd
Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.
Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.
The new edition features:New chapter entries covering empathy, documentation and simulation
Group exercises added in each chapter
New information on National Accessible Information Standards on learning difficulties
Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.
The new edition features:
Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.
Acceptance
Active Listening
Advising
Advocacy
Anti-discriminatory Practice
Assertiveness
Assessment
Barriers to Good Communication
Breaking Bad News
Chairing Meetings
Challenging
Complaints
Confidentiality
Conflict Management
Counselling
Court Room Skills
Documentation, Recording and Form Filling
Ecomaps
Emotional Intelligence (EI)
Empathy
Empowerment, Resilience and a Strengths Perspective
Endings
Establishing a Professional Relationship
Feedback: Giving and Receiving
Genograms
Getting Unstuck
Group Work
Information & Communication Technology (ICT) and Health Informatics
Interpreters
Interprofessional Collaboration
Interviewing Children
Labyrinths
Learning Difficulties
Loss
Mediation Skills
Mindfulness
Motivational Interviewing
Non-verbal Communication
Overcoming Fears and Anxieties
Professional Capabilities Framework (PCF)
Reflective Practice
Religion
Simulation
Social Media
Spirituality
Suicide
Supervision
Talks and Presentations
Telephone, Skyping and Video Conferencing Skills
Time Management
Tricky Topics: Sexuality and Death
Whistle Blowing
Wrong Messages
Very useful, easy to read and follow. Covers all the aspects relevant to the course. Students prefer on line copies.
Care, Child Care & Counselling Dept, Bedford College
April 12, 2022
Very easy to read text with all the right content. Brilliant for 1st and 2nd year health and social care degree programs.
Health, Global Banking School
February 18, 2022
Good layout for our learners and relevant for the course.
Health and Social Care, Cambourne Pool Redruth College
April 27, 2022
I will definitely adopt this for our pre registration nursing programme as a recommended resource. The range of topics and the style of presentation makes this a highly accessible and useful text to supports students' understanding of key areas of professional communication. The activities, exercises and additional reading helps with practical application of the concepts.
School of Health, Northampton University
May 20, 2021
For teaching the fundamentals of communication skills to BSc nursing students
School of Nursing (Jordanstown), Ulster University
November 27, 2020
