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Crisis Management
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Crisis Management
Resilience and Change

February 2019 | 264 pages | SAGE Publications, Inc
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Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
 
Introduction
 
Acknowledgments
 
About the Author
 
PART I. FOUNDATION: UNDERSTANDING THE BASICS
 
Chapter 1. The Nature of Organizational Crises: Understanding Its Structure
What Are the Attributes of a Crisis?  
What Are the Causes of Crises?  
What Are the Consequences of a Crisis?  
What Are the Forms and Types of Crises?  
What Are the Phases of a Crisis?  
Conclusion  
 
Chapter 2. Organizational Crises as Change
Why Is a Crisis a Change for Organizations?  
How Can Organizational Decline Cause Crises?  
How Can Organizational Growth Cause Crises?  
How Do Crisis Situations Differ From Other Forms of Change?  
What Are the Implications for Crisis Management?  
Conclusion  
 
Chapter 3. Transformative Crisis Management: An Overview
What Does it Mean to be Transformative?  
What Are Some Benefits of a TCM Approach?  
What Are the Intellectual Roots of a TCM Approach?  
What Are the Phases of Transformative Crisis Management?  
What Are Some Critical Processes that Foster TCM?  
What Are Some Key Differences Between a Nontransformative Crisis Management and a TCM Approach?  
Conclusion  
 
PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES
 
Chapter 4. Transformative Leaders
How Are Leaders a Resource during TCM?  
What Is a Transformative Mind-Set?  
What Are Some Important Transformative Values?  
What Are Some Important Leadership Traits?  
What Are Some Important Leadership Abilities?  
What Are Some Important Sources of Power?  
How Can Leadership Capacity for TCM be Built?  
Conclusion  
 
Chapter 5. Transformative Individuals
How Are Individuals a Resource during TCM?  
What Mind-Sets and Values Are Important?  
What Are Some Important Personality Traits?  
What Are Some Important Abilities?  
How Can Organizations Support Transformative Individuals?  
Conclusion  
 
Chapter 6. Organizational Culture, Identity, and Character
What Are Organizational Culture, Identity, and Character?  
How Are Organizational Culture, Identity, and Character Resources During TCM?  
How Can a Transformative Organizational Culture, Identity, and Character be Built?  
Conclusion  
 
Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure
Positive Stakeholder Relationships  
Adaptable Infrastructure as a Resource during Crisis Management  
Concluding Crisis Preparedness  
 
PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth
 
Chapter 8. Crisis Containment: Managing Crises in Positive Ways
Why Is Containing a Crisis Challenging?  
What Is Effective Crisis Containment?  
What Are the Stages of Crisis Containment?  
How Can Leaders Effectively Contain a Crisis?  
Conclusion  
 
Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes
What Are Some Areas of Damage that May Need to be Addressed?  
What Are Some Positive Outcomes that can be Attained?  
How Can Leaders Repair Operational and Physical Damage?  
How Can Psychosocial Damage Be Healed During Recovery?  
How Can Leaders Effectively Facilitate Postcrisis Recovery?  
Conclusion  
 
Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing
What Is Postcrisis Growth?  
How Can Leaders Facilitate Learning During Postcrisis Growth?  
How Can Leaders Fix Problems and Rebuild Resources During Postcrisis Growth?  
How Can Leaders Foster Renewal and Vitality During Postcrisis Growth?  
What Steps Can Leaders Take to Facilitate Postcrisis Growth?  
Conclusion  
Organizational Postcrisis Growth Assessment  
 
Index

“A refreshing take on crisis leadership, Crisis Management: Resilience and Change goes beyond the typical crisis communication books in its focus on a much-needed ethical and global approach to leadership in crisis management. With well-known international examples of contemporary crises, Sarah Kovoor-Misra takes us into the mindset and the role of effective leaders and their decision-making strategies in times of crisis. This must-read book fills an important need at a time when leadership in crisis management is sorely needed. Well organized and easy-to-read, it should be on every leader and every student’s list.”

Amiso M. George
Texas Christian University

“Crisis Management contains real-world information with a strong understanding of today’s on-line and traditional media.”

Andrea Obston
Quinnipiac University

“Crisis Management: Resilience and Change provides truly teachable moments moving beyond reactivity in crisis situations, providing leaders and organizations for betterment and progress following a crisis.”

Diana Lynne Bruns
Southeast Missouri State University

“This is a solid text that goes beyond crisis management. It provides important information on leading and managing in a dynamic environment, and is appropriate for all business students interested in becoming leaders capable of guiding their organizations in turbulent times.”

Herbert Rau
Utica College
Key features

KEY FEATURES:  

  • This innovative text takes a transformative approach, emphasizing how organizations can seek to be excellent, learn and build organizational capacity, maintain trust and goodwill of their key stakeholders, and rebuild after crises.       
  • A chapter on transformative leaders underscores the crucial role of leadership, mindset, and values.        
  • Real-world cases analyze the cause and impact of crises at organizations including Apple, Uber, SpaceX, and Wells Fargo, keeping readers on the front line of the field.      
  • Case Analysis boxes feature questions designed for students to directly apply knowledge learned from the text to real-world situations.   
  • Global Insight boxes examine cultural differences around the world and how they impact managerial decisions during trying times. 
  • Ethical Insight boxes highlight the importance of moral ownership and courage during crises.   
  • Self Organizational Assessments and Experiential Exercises encourage readers to apply knowledge to one's own context and experience.  
  • Interwoven discussions of how modern technologies are changing the business landscape demonstrate how organizations are working to remain competitive and maintain the trust of their stakeholders.

Sample Materials & Chapters

4: Transformative Leaders

8: Crisis Containment: Managing Crises in Positive Ways

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