PART I. FOUNDATION: UNDERSTANDING THE BASICS
Chapter 1. The Nature of Organizational Crises: Understanding Its Structure
What Are the Attributes of a Crisis? |
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What Are the Causes of Crises? |
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What Are the Consequences of a Crisis? |
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What Are the Forms and Types of Crises? |
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What Are the Phases of a Crisis? |
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Chapter 2. The Nature of Crises Continued: Crises as Change
Why Is a Crisis a Change for Organizations? |
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How Can Organizational Decline Cause Crises? |
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How Can Organizational Growth Cause Crises? |
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How Do Crises Situations Differ from Other Forms of Change? |
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What Are the Implications for Crisis Management? |
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Chapter 3. Transformative Crisis Management: An Overview
What Does it Mean to be Transformative? |
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What Are Some Benefits of a TCM Approach? |
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What Are the Intellectual Roots of a TCM Approach? |
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What Are the Phases of Transformative Crisis Management? |
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What Are Some Critical Processes that Foster TCM? |
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Differences between a Non-Transformative Crisis Management and a TCM Approach |
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PART II. CRISIS PREPAREDNESS: BUILDING RESOURCES
Chapter 4. Transformative Leaders
How Are Leaders a Resource during TCM? |
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What Is a Transformative Mindset? |
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What Are Some Important Transformative Values? |
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What Are Some Important Leadership Traits? |
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What Are Some Important Leadership Abilities? |
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What Are Some Important Sources of Power? |
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How Can Leadership Capacity for TCM be Built? |
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Chapter 5. Transformative Individuals
How Are Individuals a Resource during TCM? |
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What Mindsets and Values Are Important? |
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What Are Some Important Personality Traits? |
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What Are Some Important Abilities? |
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How Can Organizations Support Transformative Individuals? |
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Chapter 6. Organizational Culture, Identity, and Character
What Are Organization Culture, Identity, and Character? |
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How Are Organizational Culture, Identity, and Character Resources During TCM? |
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How Can a Transformative Organizational Culture, Identity, and Character be Built? |
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Transformative Values and Traits Assessment |
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Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure
Positive Stakeholder Relationships |
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What Is a Positive Stakeholder Relationship? |
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How Are Positive Stakeholder Relationships a Resource? |
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How Can Leaders Identify their Organizations Key Stakeholders |
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Adaptable Infrastructure as a Resource during Crisis Management |
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Concluding Crisis Preparedness |
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Organizational Assessment Exercise |
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Chapter 8. Crisis Containment: Managing Crises in Positive Ways
Why Is Containing a Crisis a Challenging Task? |
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What Is Effective Crisis Containment? |
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What Are the Stages of Crisis Containment? |
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How Can Leaders Effectively Contain a Crisis? |
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Crisis Leadership Assessment |
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Chapter 9. Post-Crisis Recovery: Addressing Damage, Deriving Positive Outcomes
What Are Some Areas of Damage that May Need to be Addressed? |
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What Are Some Positive Outcomes that can be Attained? |
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How Can Leaders Repair Operational and Physical Damage? |
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How Can Leaders Effectively Facilitate Post-Crisis Recovery? |
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Chapter 10. Post-Crisis Growth: Fixing, Rebuilding, Renewing
What Is Post-Crisis Growth? |
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How Can Leaders Facilitate Learning during Post-Crisis Growth? |
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How Can Leaders Fix Problems and Rebuild Resources during Post-Crisis Growth? |
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How Can Leaders Foster Renewal and Vitality During Post-Crisis Growth? |
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What Steps can Leaders Take to Facilitate Post-Crisis Growth? |
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Organizational Post-Crisis Growth Assessment |
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