The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. The authors, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world.
Part I: Assessing Current Practices
Chapter 1: Contemporary Issues in Human Service Program Planning and Administration
Part II: Problem Analysis/Needs Assessment
Chapter 2: The Contribution of Theory to Program Planning
Chapter 3: Understanding Social Problems
Chapter 4: Needs Assessment: Theoretical Considerations
Chapter 5: Needs Assessment: Approaches to Measurement
Part III: Planning, Designing, and Tracking the Intervention
Chapter 6: Selecting the Appropriate Intervention Strategy
Chapter 7: Setting Goals and Objectives
Chapter 8: Designing Effective Programs
Chapter 9: Designing Effectiveness-Based Information Systems
Part IV: Calculating the Value and Cost of the Intervention
Chapter 10: Performance Measurement, Monitoring, and Program Evaluation
Chapter 11: Impact Program Evaluation and Hypothesis Testing
Chapter 12: Budgeting for Financial Control, Management, and Planning
Chapter 13: Developing Line-Item, Functional, and Program Budgeting Systems
Instructor Teaching Site
Password-protected Instructor Resources include the following:
- A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
- Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
- Suggested assignments designed by Dr. Kettner encourage a good deal of thoughtful, careful planning. Each exercise builds on the next and includes guidance to complete the exercise. The student's final objective is to create a program plan which demonstrates consistency and integrity beginning with problem analysis through evaluation design, and it should include feedback from you, the professor, as given throughout the semester.