Frequently Asked Questions

Contact SAGE

Phone: 800-818-7243 or 805-583-9774 | Fax: 800-583-2665 or 805-499-0871

A customer service representative is always available:
Monday through Friday
From 6:00am - 5:00pm PST

How do I order?

Phone: 800-818-7243 or 805-583-9774 | Fax: 800-583-2665 or 805-499-0871 | Internet: www.sagepub.com

Payment Methods?

Visa, Mastercard, Discover or Amex
Checks payable to Sage Publications via mail only to the address below.
Purchase Orders: The actual purchase order must be submitted via fax or mail to:

Mail:
Sage Publications
2455 Teller Road
Thousand Oaks, CA 91320

Fax: 805-499-0871 or 800-583-2665

Need to change your order?

Contact Customer Care at 800-818-7243 or 805-499-9774

What do you charge for shipping?

Please note: These prices apply to those customers paying for their purchases online only, and do not apply to those customers paying for their purchases with a purchase order. For orders with a PO Box ship-to, USPS Priority Mail is the only available option.

Ship-To Address Shipping Method Price for 1st Book Price for Each Additional Book
U.S. Domestic USPS Priority Mail
UPS Ground
UPS 2nd Day Delivery
UPS Next Day Delivery
$9.00
$5.95
$8.95
$17.95
$3
$1
$4
$5
Canada UPS Standard
UPS Express (2-5 day)
$11.95
$2
$24.95
$5
Mexico UPS Express (2-5 day) $24.95 $5
Central America
South America
UPS Worldwide Expedited (2-5 day) $49.95 $5
Caribbean UPS Worldwide Expedited (2-5 day) $39.95 $5
Puerto Rico USPS Priority Mail
UPS Ground
UPS 2nd Day Delivery
$9.00
$5.95
$14.95
$3
$1
$4
Guam USPS Priority Mail
UPS Worldwide Saver (2-5 day)
$9.00
$39.95
$3
$5
U.S. Virgin Islands USPS Priority Mail
UPS Worldwide Expedited
$9.00
$34.95
$3
$5
American Samoa USPS Priority Mail $9.00 $3
Federated States of Micronesia USPS Priority Mail $9.00 $3
Midway Islands USPS Priority Mail $9.00 $3

Can I track my order?

Contact Customer Care at 800-818-7243 or 805-499-9774

Problem with an order?

Contact Customer Care at 800-818-7243 or 805-499-9774

Can I return my order?

Contact our Claims Department at 800-818-7243 x6132

General Returns Policy

  • All returned copies must have been purchased from SAGE US.
  • Shortage and/or damage claims must be reported to SAGE within 30 days of delivery.
  • The original invoice, or documentation with the original invoice number, ISBN, and quantity returned must accompany all books being returned.
  • Credit for eligible returns will be issued at invoiced price.
  • Returns must be in their original new, undamaged, unopened/sealed, and saleable condition. SAGE reserves the right to determine saleable condition.
  • Shrink-wrapped books, bundles, digital access codes, software, CDs, videos, or any other electronic media, are returnable only if unopened.
  • Return freight charges are the customer's responsibility.

Non-returnable items include:

  • Products not purchased directly from SAGE US.
  • Books that have been out of print for more than 180 days.
  • Products not in their original, unopened, and resalable condition.
  • Opened shrink-wrapped books, bundles, digital access codes, software, CDs, videos or any other previously sealed products.
  • Books purchased on a non-returnable basis.
  • Used books
  • Counterfeit books
  • Journals

Individuals, corporations, hospitals, governments, libraries, and non-profit organizations have thirty (30) days from the date of purchase to return items in saleable condition.

Returns from college stores, retail bookstores, wholesalers, resellers, national accounts, national and regional associations, and international customers will be accepted for twelve (12) months from original invoice date, and up to 180 days after a title is declared out of print.

Exam Copies

Must be returned in saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Returns Address:

SAGE Publications, Inc.
Returns Department
2590 Conejo Spectrum St.
Thousand Oaks, CA 91320

Freight Charges: Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post

Where else can I buy SAGE books?

Below is a selected list of booksellers that carry SAGE Publications titles. For additional bookseller partners, please contact the SAGE Publications Channel Sales Department at 805-499-0721.

Domestic

International

Australia

Canada

Latin America & Mexico

How do I order Complimentary Review or 60-Day Review Texts?

To request your review copy, go to the examination requests page, call SAGE Customer Care at (800) 818-7243 or (805) 499-9774, or contact your Textbook Sales Representative.

How do I order a single issue of a journal or an article reprint?

If available, individual articles, as well as back issues, are available for immediate purchase online (See View Full-Text icon on individual journal pages). Print copies of individual issues are also available for purchased by contacting the SAGE Journals Customer Service department via e-mail at journals@sagepub.com or phone 1-800-818-7243.