Encyclopedia of Crisis Management
- K. Bradley Penuel - New York University, USA
- Matt Statler - New York University, USA
- Ryan Hagen - Columbia University, USA
Crisis is varied and unavoidable. While the examples highlighted above were extreme, we see crisis every day within organizations, governments, businesses and the economy. A true crisis differs from a "routine" emergency, such as a water pipe bursting in the kitchen. Per one definition, "it is associated with urgent, high-stakes challenges in which the outcomes can vary widely (and are very negative at one end of the spectrum) and will depend on the actions taken by those involved." Successfully engaging, dealing with, and working through a crisis requires an understanding of options and tools for individual and joint decision making. Our Encyclopedia of Crisis Management comprehensively overviews concepts and techniques for effectively assessing, analyzing, managing, and resolving crises, whether they be organizational, business, community, or political. From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored.
Features & Benefits:
- A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.
- Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.
- Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.
- Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).
- Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.
- The work concludes with a comprehensive Index, which—in the electronic version—combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.
- A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.
- Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.
"This encyclopedia features 385 alphabetical entries.... This resource excels in examining crisis management from multiple perspectives and reflects a wide variety of mitigation approaches.... it is a good introductory source to a growing and increasingly vital field of study... Summing Up: Recommended. Lower-division undergraduates, general readers."
"A worthy and skillfully coordinated addition to reference shelves, this timely resource on responses to global crises presses into the nitty-gritty of crisis relief...Entries covering the specifics of crimes...serve to enlighten the reader to felonious behaviors and compounds the vulnerabilities of the poor and defenseless....A vital addition to public, academic, and civic reference shelves, this set promises essential information to communities before, during and after catastrophes."
"... As crisis management is a relatively new subject area this encyclopedia will prove to be a useful tool in gaining an understanding of the various topics. Given the number and length of the entries, the content is also robust..."