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Essentials of Organizational Behavior
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Essentials of Organizational Behavior
An Evidence-Based Approach

Second Edition
Experience with SAGE edge


January 2018 | 544 pages | SAGE Publications, Inc
The tools you need to manage and lead.

Concise, practical, and based on the best available research, Essentials of Organizational Behavior: An Evidence-Based Approach, Second Edition equips students with the necessary skills to become effective leaders and managers. Author Terri A. Scandura uses an evidence-based approach to introduce students to new models proven to enhance the well-being, motivation, and productivity of people in the work place. Experiential exercises, self-assessments, and a variety of real-world cases and examples provide students with ample opportunity to apply OB concepts and hone their critical thinking abilities.  

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Preface
 
Acknowledgments
 
About the Author
 
Section I: Introduction
 
Chapter 1: What is Organizational Behavior?
Chapter Learning Objectives  
A Crisis of Leadership?  
What is Organizational Behavior?  
Evidence-Based Management  
What is Critical Thinking?  
The Scientific Method  
Outcome Variables in Organizational Behavior  
Levels of Analysis in Organizational Behavior  
How OB Research Increases Employee Performance  
Theory X and Theory Y  
Plan for This Textbook  
Leadership Implications: Thinking Critically  
Key Terms  
Toolkit Activity 1.1: Personal Leadership Development Plan  
Case Study 1.1: Organizational Science in The Real World  
Self-Assessment 1.1: Are You Theory X Or Theory Y?  
Self-Assessment 1.2: Assessing Your Experiential Evidence Base  
 
Section II: Understanding Individuals in Organizations
 
Chapter 2: Personality and Person-Environment Fit
Chapter Learning Objectives  
The Right Stuff at the Wrong Time?  
What is Personality?  
Myer-Briggs Type Indicator  
“The Big Five”  
Personality Traits and Health Research  
Other Relevant Personality Traits  
Psychological Capital  
Core-Self Evaluations  
Person-Environment Fit  
Leadership Implications: Understanding Others  
Key Terms  
Toolkit Activity 2.1: Fitting In Somewhere Great!  
Case Study 2.1: Who Would You Hire?  
Self-Assessment 2.1: The Big Five Personality Test  
Self-Assessment 2.2: Type A/Type B Behavior Pattern  
Self-Assessment 2.3: Core Self-Evaluations Assessment  
 
Chapter 3: Emotions and Moods
Chapter Learning Objectives  
Does Lack of Sleep Make You Grumpy?  
Emotions and Moods at Work  
Affective Events Theory: An Organizing Framework  
Affective Climate  
Moods  
Emotional Labor  
Emotional Intelligence  
Emotional Contagion  
Affective Neuroscience  
Leadership Implications: Affective Coaching  
Key Terms  
Toolkit Activity 3.1: The 5-Minute Gratitude Exercise  
Case Study 3.1: Managing Your Boss’s Moods And Emotions  
Self-Assessment 3.1: Positive and Negative Affect Schedule (PANAS)  
Self-Assessment 3.2: Emotion Regulation Questionnaire (ERQ)  
 
Chapter 4: Attitudes and Job Satisfaction
Chapter Learning Objectives  
Job Satisfaction: An Upward Trend  
What is an Attitude?  
Do Attitudes Matter?  
Job Satisfaction  
Job Search Attitudes  
Organizational Commitment  
Perceived Organizational Support  
Psychological Empowerment  
Leadership Implications: Creating Meaning at Work  
Key Terms  
Toolkit Activity 4.1: What Do Workers Want From Their Jobs?  
Case Study 4.1: A Crisis In Nursing  
Self-Assessment 4.1: How Much Career Adaptability Do You Have?  
Self-Assessment 4.2: Do You Experience Empowerment?  
 
Chapter 5: Perception, Decision Making, and Problem Solving
Chapter Learning Objectives  
Would You Be Happier If You Were Richer?  
Understanding Why People Don’t See Eye to Eye  
Employability: Self-Fulfilling Prophecies During the Application Process  
Individual Decision Making  
The Rational Decision-Making Model  
Prospect Theory  
Intuition  
Decision Traps  
Creative Problem Solving  
Leadership Implications: Making Ethical Decisions  
Key Terms  
Toolkit Activity 5.1: The Oil Drilling Partnership  
Case Study 5.1: Do You Have To Spend Money To Make Money?  
Self-Assessment 5.1: Employability – Perceptions Of Prospective Employers  
Self-Assessment 5.2: How Would You Rate Your Creativity?  
 
Section III: Influencing and Motivating Employees
 
Chapter 6: Leadership
Chapter Learning Objectives  
Have Leaders Lost Their Followers’ Trust?  
What is Leadership?  
Trait Approaches  
Leader Behaviors  
Path-Goal Theory  
Leader-Member Exchange  
The Importance of Trust  
Full-Range Leadership Development  
Moral Approaches  
Critiques of Leadership Theory  
Leadership Implications: Flexibility Matters  
Key Terms  
Toolkit Activity 6.1: Applying the Full-Range Leadership Development Model  
Toolkit Activity 6.2: Comparing Supervisor Leader–Member Exchange  
Case Study 6.1: Which Boss Would You Rather Work For?  
Self-Assessment 6.1: Mentoring Functions Questionnaire (MFQ-9)  
Self-Assessment 6.2: How Trustful Are You?  
 
Chapter 7: Power and Politics
Chapter Learning Objectives  
What is it Like to Have Power?  
Power and Influence  
Bases of Power  
Organizational Sources of Power  
Influence Strategies  
Impression Management  
Managing Impressions with Body Language  
Perceptions of Organizational Politics  
Political Skill  
Leadership Implications: Managing with Power  
Key Terms  
Toolkit Activity 7.1: Politics Or Citizenship?  
Toolkit Activity 7.2: What Would You Do?  
Case Study 7.1: Can You Succeed Without Power?  
Self-Assessment 7.1: Your Impression Management Strategies  
Self-Assessment 7.2: What’s Your Level Of Political Acumen?  
 
Chapter 8: Motivation: Core Concepts
Chapter Learning Objectives  
Do You Have Grit?  
What is Motivation?  
Need Theories  
Goal Setting  
The Importance of Fairness  
Organizational Justice: Expanding the Concept of Fairness  
Expectancy Theory  
The Pygmalion Effect  
Leadership Implications: Who Will Lead?  
Key Terms  
Toolkit Activity 8.1: Future Me Letter  
Toolkit Activity 8.2: Smart Goals Template  
Toolkit Activity 8.3: Understanding The Pygmalion Effect  
Case Study 8.1: Building Motivation  
Self-Assessment 8.1: How Much Perseverance Do You Have?  
 
Chapter 9: Motivation: Applications
Chapter Learning Objectives  
The Meaning of Money  
Reinforcement Theory  
Social Learning Theory  
Intrinsic Versus Extrinsic Rewards  
What Money Can and Cannot Do  
Performance Management  
Problems with Performance Reviews  
Feedback Seeking  
Leadership Implications: Motivating with Rewards  
Key Terms  
Toolkit Activity 9.1: Performance Appraisal Do’s And Don’ts  
Toolkit Activity 9.2: Performance Management Role-Play  
Case Study 9.1: Pay Inequity At Goodyear Tire And Rubber  
Self-Assessment 9.1: Work Values Checklist  
 
Section IV: Building Relationships
 
Chapter 10: Group Processes and Teams
Chapter Learning Objectives  
Does Trust Impact Team Performance?  
What is a Team?  
Team Purpose  
Team Development  
Team Effectiveness  
Cohesion  
Team Decision Making  
Team Challenges  
Team Diversity  
Leadership Implications: Empowering the Team  
Key Terms  
Toolkit Activity 10.1: The Team Charter  
Toolkit Activity 10.2: The Marshmallow Challenge (Team Exercise)  
Toolkit Activity 10.3: How To Run An Effective Meeting (Checklist)  
Case Study 10.1: Problem Solving In Virtual Teams  
Self-Assessment 10.1: Teamwork Orientation  
Self-Assessment 10.2: Team Leadership Inventory (TLI)  
 
Chapter 11: Managing Conflict and Negotiation
Chapter Learning Objectives  
The Costs of Workplace Conflict  
What is Conflict?  
Conflict Resolution Styles  
Team Conflict and Performance  
Resolving Conflict Across Cultures  
Third-Party Interventions  
Negotiation  
Leadership Implications: Perspective Taking  
Key Terms  
Toolkit Activity 11.1: Checklist For Difficult Conversations  
Toolkit Activity 11.2: Salary Negotiation  
Toolkit Activity 11.3: Negotiation Style Assessment  
Case Study 11.1: Perspective Taking: Captain Owen Honors  
Self-Assessment 11.1: Conflict Resolution Styles  
 
Chapter 12: Organizational Communication
Chapter Learning Objectives  
“Thin Slicing” A Conversation  
What is Organizational Communication?  
Barriers to Effective Communication  
Communication Networks  
Electronic Communication  
Cross-Cultural Communication  
Nonverbal Communication  
Silence  
Leadership Implications: The Management of Meaning  
Key Terms  
Toolkit Activity 12.1: Active Listening Exercise  
Case Study 12.1: What’s App-Ening?  
Self-Assessment 12.1: Quality Of Communication Experience  
 
Chapter 13: Diversity and Cross-Cultural Adjustments
Chapter Learning Objectives  
Diversity: A Key Workforce Trend  
Generations at the Workplace  
What is Culture?  
Globe Studies of Cross-Cultural Leadership  
Developing Global Leaders  
Culture Shock  
Expatriate Adjustment  
Leadership Implications: Becoming a Global Leader  
Key Terms  
Toolkit Activity 13.1: Generations At Work  
Toolkit Activity 13.2: Journey To Sharahad  
Case Study 13.1: Managing Diversity At Ibm Netherlands  
Case Study 13.2: “A Person Needs Face, Like A Tree Needs Bark”  
Self-Assessment 13.1: What Is Your Cultural Intelligence?  
Self-Assessment 13.2: Do You Have A Global Mindset?  
 
Section V: Leaders as Change Agents
 
Chapter 14: Organizational Culture
Chapter Learning Objectives  
Culture Change at Verizon: Can You Hear Me Now?  
What is Organizational Culture?  
Markets, Bureaucracies, and Clans  
National Culture and Organizational Culture  
Strong Organizational Cultures  
Socialization  
How Employees Learn Culture  
Organizational Climate  
Leadership Implications: Culture Change  
Key Terms  
Toolkit Activity 14.1: Comparing Organizational Cultures: IDEO and Amazon  
Case Study 14.1: Changing Corporate Culture: The Case of B-MED  
Self-Assessment 14.1: Comparing Service Climates  
 
Chapter 15: Leading Change and Stress Management
Chapter Learning Objectives  
Ing’s Agile Transformation  
Forces Driving Organizational Change  
Planned Organizational Change  
Resistance to Change  
Leading Change  
Stress in the Context of Organizational Change  
What is Stress?  
Coping  
Preventive Stress Management in Organizations  
Leadership Implications: Helping Employees Cope  
Toolkit Activity 15.1: Appreciative Inquiry  
Toolkit Activity 15.2: Warning Signs Of Burnout  
Toolkit Activity 15.3: Stressful Life Events  
Case Study 15.1: We Have To Change: Alighting Innovation In The Utility Industry  
Case Study 15.2: The Price Of Entrepreneurship  
Self-Assessment 15.1: Leading Through Change Assessment  
Self-Assessment 15.2: Perceived Stress Scale  
 
Appendix: Research Designs Used in Organizational Behavior
 
Glossary
 
Notes
 
Index

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“A good book for OB students of all levels of study with many activities and resources that help students master the material.”

Stephanie Maynard-Patrick
St. Thomas University

“This is a great text. It covers relevant topics without being too verbose. It is also “modern” while retains critical seminal work.” 

Dwight M. Hite
East Central University

“Engaging, current and practical. This text provides emerging leaders with an opportunity to connect organizational theory with actual organizations. Each chapter provides interactive application to enable students to connect the learning to their own leadership and organizations.”

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“This text is based on evidence and sound research in OB with some very engaging activities to help students walk the theory into their experience with organizations. Nice price for students.”

Angela M. Balog
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“This book should get serious consideration for use in an organizational behavior class.”

Sam Faught
The University of Tennessee at Martin

“This text has a strong chapter on Power and Politics. Students come out of the course with a good understanding of power and the role politics plays in organizations…”

Nancy J. Hanson-Rasmussen
University of Wisconsin-Eau Claire

“Very comprehensive, evidence-based…”

Paul Axelrod
University of San Francisco

“A focused examination of the fundamental concepts of organizational behavior.”

Christopher J. Hartwell
Utah State University

Pages

Key features

NEW TO THIS EDITION:

  • A new Emotions and Moods chapter delves into important topics like emotional intelligence, emotional contagion, and affective neuroscience.
  • A new Power and Politics chapter unpacks the most effective influence strategies and helps students develop their political skills.
  • A streamlined table of contents now combines perception and decision making in a single chapter and change and stress in a single chapter.
  • New case studies, including some from SAGE Business Cases for the Interactive eBook, on topics such as virtual teams, equal pay and the gender wage gap, and the use of apps at work introduce timely and relevant discussions to help foster student engagement.
  • The new edition has been rigorously updated with the latest research throughout and includes expanded coverage of Machiavellian leadership, ethical decision making, and organizational design through change.
  • New Best Practices and Research in Action boxes as well as new Toolkit Activities and Self-Assessments have been added to make the text even more hands-on and practical.

KEY FEATURES:

  • Built around an organizing framework designed to help students understand individual behavior and learn how to influence and motivate others, build relationships, and lead change.
  • An evidence-based approach introduces students to theories, models, and concepts that are validated by the best available research with an emphasis on newer approaches.
  • Leadership Implications in every chapter help students understand how leaders can use OB concepts to affect positive change at the individual, group, and organizational level.
  • Strong coverage of timely topics such as mindfulness, neuroscience, and social networking.
  • Critical Thinking Questions, Best Practices, and Research in Action boxes help students develop the skills they need to problem solve and succeed in the workplace.
  • Chapter Toolkits include real-world Case Studies, Self-Assessments, and Exercises that allow students to practice applying OB concepts to real organizations and their own lives.
  • Assignable SAGE Premium Video (available via the interactive eBook version, linked through SAGE coursepacks) is tied to learning objectives, and curated and produced exclusively for this text to bring concepts to life and appeal to different learning styles. Featuring videos from sources such AP, Bloomberg, and Wall Street Journal, as well as SAGE Knowledge videos linked to Learning Objectives.

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