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Preface
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 1 – Why Global Supply Chain Management?
About Global Supply Chain Management
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Understanding Global Supply Chains
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Part 1: Understanding Global Supply Chains
John T. Mentzer, Theodore P. Stank, Matthew B. Myers
Chapter 2 – Global Supply Chain Management Strategy
Impacts on Strategic Orientation
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Capabilities and Structural Elements of GSCMS
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Performance Implications
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Integration of GSCMS Into Firm Strategy
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Matthew B. Myers, Antonio Borghesi, Ivan Russo
Chapter 3 – Assessing the Global Environment
Yesterday’s Supply Chains in Today’s Global Environment
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Cross-Cultural Influences and the Global Supply Chain
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Foreign Currency Volatility
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The New Environment of Hypersecurity
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Dan Flint, Britta Gammelgaard
Chapter 4 – Value and Customer Service Management
Customer Service and Value Management
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John T. Mentzer, Mark A. Moon, Dominique Estampe, Glen W. Margolis
Chapter 5 – Demand Mangement
Derived Versus Independent Demand
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A Model of Supply Chain Demand Management
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Forecasts Versus Plans Versus Targets
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Sales and Operations Planning
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Why Is a Sales Forecast Needed?
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The Tools of Sales Forecasting Management
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Sales Forecasting Management Questions
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Demand Management: An Iterative Process
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Donna F Davis, Didier Chenneveau
Chapter 6 – Knowledge Management
Building Knowledge Management Competence
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Challenges to Building Knowledge Management Competence
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Everth N. S. Larsson, Anders Ljungberg
Chapter 7 – Process Orientation
Introductory Views on SCM and Processes
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The Heritage of the Function-Oriented Organization
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A Business Viewed as a System
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Elements in a Process-Oriented Organization
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Designing the Process-Oriented Organization
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Is SCM Possible in Function-Oriented Organizations?
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Should Processes Be Company-Specific or Standard?
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Measurement, Analysis, and Development
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Part II: Managing the Functions
Thomas E. DeCarlo, William L. Cron
Chapter 8 – Marketing and Sales Management
Strategic Implementation Decisions
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Sales Force Program Decisions
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Margaret Bruce, Lucy Daly, Kenneth B. Kahn
Chapter 9 – Product Management
The Role of Product Management
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Launch Strategy Influencers
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Global Launch Strategy Considerations
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E. Powell Robinson, Funda Sahin
Chapter 10 – Operations Management
What Is Operations Management?
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Operations Management Decision Problems
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Evolution of Operations Management
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Different Perspectives of Operations Management
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Operations Management in the New Economy
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Synchronizing the Marketplace and Operations through Agility
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Implications and Conclusions
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Abré Pienaar
Chapter 11 – Integrated Logistics Management
Logistics in The Context Of Supply Chain Management
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Business Process Integration
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The Business Process Framework
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Organization and People
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Designing Integrated Logistics Business Processes
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Implementing Integrated Logistics Management
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Funda Sahin and E. Powell Robinson, Jr.
Chapter 12 – Inventory Management
Independent Versus Dependent Demand Inventory
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Reasons against Inventory
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Inventory Control Systems
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Single-Period Inventory Systems
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Multiperiod Inventory Systems
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Implications and New Strategies in Inventory Management
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Reducing Seasonal and Short-Life-Cycle Inventory Costs with Quick Response (QR)
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Supply Chain Partnerships and Vendor-Managed Inventory
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Thomas J. Goldsby, Michael R. Crum, and Joel Sutherland
Chapter 13 – Transportation Management
Transportation Decision Making
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Transportation Cost Behavior
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Collaborative Transportation Management
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Global Transportation Issues
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Thomas W. Speh
Chapter 14 – Warehouse Management
The Role of Warehousing in Global Supply Chains
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Product Type and Warehousing Operations
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The Location of Warehouses
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Warehouse Design and Operations
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The Role of Information in Warehouse Management
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Technology and Warehouse Operations
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Future Trends for Warehousing
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Lisa M. Ellram and Paul Cousins
Chapter 15 – Supply Management
The Strategic Supply Management Process
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Trends in Supply Management
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Scott B. Keller
Chapter 16: Critical Support of Supply Chain Logistics Personnel
The Changing Nature of the Workplace
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Creating a Customer-Focused Logistics Workforce
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Fundamental Information Exchange
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Assistance To Employees
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Implementing a Customer-Focused Employee Plan
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Part III: Resource Management
James M. Reeve, Mandyam M. Srinivasan
Chapter 17 – The Lean Supply Chain: The Path to Excellence
Conventional Supply Chain Management
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Is It More Than “Just-in-Time”
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Lean Supply Chain Basics: Flow and Pull Replenishment
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Work Flow Characterization: V, A, and T Configurations
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Fulfillment Characterization: Build-to-Stock, Assemble-to-Order, Build-to-Order, and Engineer-to-Order
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Applying Lean Principles To a BTS V-Type Process
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Stephen G. Timme
Chapter 18 – Financial Management
Key Drivers of Financial Performance
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Measuring Financial Performance
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Making the Financial-SCM Connection: A Top-Down Approach
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Ila Manuj, Barbara Gaudenzi, J. Paul Dittmann
Chapter 19 – Risk Management
Types of Risks in Global Supply Chains
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A Risk Management Process Model
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Step 1: Identifying and Profiling Risks
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Step 2: Risk Assessment and Evaluation
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Step 3: Managing Risks and Risk Management Strategies
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Step 4: Supply Chain Risk Management Strategy Implementation
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Step 5: Mitigating Supply Chain Risks
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G.Tomas M. Hult
Chapter 20: Supply Chains as Interpretation Systems: Knowledge, Strategy, and Performance
Recent Research on Information Management Within Supply Chains
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The Next Step: Fitting Supply Chain Knowledge and Strategy
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Identification of Ideal Profiles
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Part IV: Managing the Relations
Jagdish N. Sheth, Arun Sharma
Chapter 21 – Relationship Management
Shift in Organizational Strategy
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Relationship With Suppliers
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Examples of Benefiting from Supplier Relationships
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Establishing and Maintaining Supplier Relationships
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Organizational Changes to Establish Supplier Relationships
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Emerging Issues in Relationship Management
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Clifford F. Lynch, Theodore P. Stank, Shay Scott
Chapter 22 – Logistics Outsourcing
Logistics Outsourcing History
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Why Outsource Logistics Activities?
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The Challenges of Global Logistics Outsourcing
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Some Concluding Examples
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Masaaki Kotabe, Michael J. Mol
Chapter 23 – International Sourcing: Redressing the Balance
The International Sourcing Phenomenon
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The Performance Rationale
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Lloyd M. Rinehart
Chapter 24 – Negotiation Through the Supply Chain
Relationship Types Resulting from Supplier-Customer Negotiations
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Following the Negotiation Process in a Global Supply Chain Context
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Susan L. Golicic, Kate Vitasek
Chapter 25 – Interfunctional Coordination
What Is Interfunctional Coordination?
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Axes of Effective Interfunctional Coordination
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Mechanisms to Drive Coordination
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Common Goals and Measures
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Achieving Interfunctional Coordination
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Interfunctional Coordination: A Collaborative Climate for Success
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Terry L. Esper
Chapter 26 – Intercorporate Coordination
The Managerial Behaviors of Interorganizational Coordination
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Environmental Characteristics for Effective Interorganizational Coordination
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Daniel C. Bello, Meng Zhu
Chapter 27 – Global Supply Chain Control
Characteristics of the Controller’s Strategy
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Magnitude and Scope of Control Requirements
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Implementation Effectiveness from Institutional Arrangements
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The Moderator Role of Institutional Environmental Differences
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Part V: Making It Happen
Daniel J. Flint, Everth N. S. Larsson
Chapter 28 – Supply Chain Innovation
Supply Chain Innovation
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The Importance of Organizational Culture and Processes
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Ramifications of Global Supply Chains
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Omar Keith Helferich, Robert Lorin Cook
Chapter 29 – Global Supply Chain Security
Disaster Classification and Vulnerability Assessment
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Disaster Management Process
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Disaster Preparedness: Current Status
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Recent and Emerging Developments
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James H. Foggin, Paola Signori, Carol L. Monroe
Chapter 30 – Diagnosing the Supply Chain
Benchmarking Approaches
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Means-Ends Approaches and Cause-and-Effect Diagrams
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Curing Problems and Eliminating the Pain Points
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John E. Mello, J. Paul Dittmann
Chapter 31 – Change Management
What Is Change Management?
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Developing the Change Management Strategy
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The Change Management Plan
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People and Organizational Issues
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Organizational Readiness for Change: The Change Management Survey
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Change Management Organizational Roles
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The Initial Response to an Announced Change
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Resistance to Different Types of Change
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Change Management Myths and Realities
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Summary of Key Success Factors: The Change Equation
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Change Management in a Global Environment
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Name Index
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Subject Index
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About the Editors
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About the Contributors