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Human Resource Management in Public Service
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Human Resource Management in Public Service
Paradoxes, Processes, and Problems

Sixth Edition


February 2019 | 928 pages | CQ Press

Recognizing the inherent tensions and contradictions that result from managing people in organizations, Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. Continuing the award-winning tradition of previous editions, this Sixth Edition helps students to understand complex managerial puzzles and covers all of the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.

New and Continuing Features

  • Extensive skill-building exercises help you practice and apply the material and develop hands-on, technical skills that will help you in the workplace.
  • A broad range of examples from local, state, federal, and international settings provide you with examples of the issues in a variety of public sector contexts.
  • Questions at the end of each chapter, along with a mix of individual, group, and in-class exercises, encourage active learning and mastery of concepts.

Human Resource Management in Public ServiceParadoxes, Processes, and Problems, Sixth Edition is intended for upper level undergraduate and graduate courses in Human Resource Management in departments of management, public administration, and political science

 
 
Preface
 
Acknowledgements
 
Introduction
Managing People  
The Paradox Puzzle  
Pathways Through Paradoxes: Carpe Diem  
Key Terms  
References  
 
Part I. Context and Challenges
 
1. The Public Service Heritage: People, Process, and Purpose
A Day in the Life of Maria Hernandez  
Some Challenges in Getting and Managing the Right People  
Some Basic Definitions  
The Structure and Role of Human Resource Departments  
Historical and Institutional Context  
Reforming Government in the Clinton, Bush, and Obama Years  
Human Resource Management Principles  
Values, Ethics, and Moral Management  
Summary and Conclusion  
Key Terms  
Exercises  
Notes  
References  
 
2.. Legal Rights and Responsibilities: Laws Governing the Workplace
The Foundations of Employment Law  
The Employment Relationship  
Balancing Employer, Employee, and Societal Interests  
Privacy Issues  
Preemployment Investigations: Truth, Personality, Health, Credit, and Criminal Records  
Discrimination  
Summary and Conclusion  
Key Terms  
Exercises  
Notes  
References  
 
Part II. Processes and Skills: From Start to Finish
 
3. Recruitment: From Passive Posting to Social Media Networking
Factors in Recruitment: Employer and Applicant Perspectives  
Recruitment Steps  
Planning and Approval  
Position Announcements  
Recruitment Strategies  
Enhancing Recruitment Prospects: The Seeker’s Perspective  
Summary and Conclusion  
Key Terms  
Exercises  
Notes  
References  
 
4. Selection: From Civil Service Commissions to Decentralized Decision Making
The Bases and Origin of Selection  
Criteria in Selecting Selection Tests  
Selection: Four Screening Phases  
Initial Reviewing and Testing  
Interviewing and Reference Checks: Narrowing the Pool  
General Considerations for Those Conducting Interviews  
Choosing and Negotiation  
Postoffer and Hiring Issues  
Summary and Conclusion  
Key Terms  
Exe  
Appendix: The Professional Commitment Statement for Job Seekers  
Notes  
References  
 
5. Position Management: Judicious Plan or Jigsaw Puzzle?
Three Types of Personnel Strategies  
The Origins of Position Classification and Management  
Job Design and Job Analysis  
Job and Position Descriptions  
From Jobs to Job Systems  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix: Comparison of Job and Position Descriptions  
Notes  
References  
 
6. Employee Engagement: Possible, Probable, or Impossible?
Pull, Push, or Drive?  
Human Resource Management and the Climate for Engagement  
Tools of Engagement  
Summary and Conclusion  
Key Terms  
Exercises  
Notes  
References  
 
7. Compensation: Vital, Visible, and Vicious
Equity and Expectancy Theory  
Pay Determination  
Philosophy  
The Perennial Pay Debate  
Labor Market Forces: External Competition  
Job Content: Internal Consistency  
Individual Considerations: Fairness and Individual Contributions  
Implications  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix: Compensation for Graduate Degrees in Public Affairs and Administration  
Notes  
References  
 
8. Employee-Friendly Policies: Fashionable, Flexible, and Fickle
Workforce and Workplace Trends  
Family/Work Programs  
Health, Safety, and Wellness Programs  
Flexible Work Arrangements  
Traditional Benefits: Not-So-Employee-Friendly Trends  
Implementation, Assessment, and Evaluation  
Avoiding and Coping With Hostility at Work  
Best Places to Work  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements  
Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies  
Appendix C: Family-Friendly Policies  
Notes  
References  
 
9. Training and Development: Exploring New Frontiers
General Principles of Learning  
Training Strategies  
Organizational Training and Development  
Strategic T&D Integration  
Application: Ethics Training  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix: Needs Assessment and Evaluation for Training  
Notes  
References  
 
10. Appraisal: A Process in Search of a Technique
Evolution  
Appraisal Systems  
Raters  
Rating Errors: The Underbelly of Appraisals  
Improving the Process  
Disciplinary Systems  
Summary and Conclusion  
Key Terms  
Exercises  
Notes  
References  
 
11. Unions and the Government: Protectors, Partners, and Punishers
Background: Context and Evolution of Employee Relations  
Differing Views of Unions  
Paradoxes and Contradictions  
Trends and Variations  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix A: Tips for Managers When Dealing with Unions  
Appendix B: Tips for Unions When Dealing with Managers  
Notes  
References  
 
12. Collective Bargaining: Structures, Strategies, and Skills
Structure, Representation, and Collective Bargaining  
Strategies and Skills  
Bargaining-Related Reforms  
Hostility Versus Harmony  
Summary and Conclusion  
Key Terms  
Exercises  
Appendix A: Bargaining Checklist and Observation Sheet  
Appendix B: Mock Disciplinary Appeal Board Heading  
References  
 
Glossary
 
Index
 
About the Authors

Supplements

Instructor Resource Site
  • An author-created Microsoft® Word® test bank, is available containing short answer and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • An author-created Respondus electronic test bank is available and can be used on PCs. The test bank contains short answer and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course. 
  • Resources for Student Careers and Networking

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