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Improving Personal and Organisational Performance in Social Work
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Improving Personal and Organisational Performance in Social Work



July 2012 | 168 pages | Learning Matters
Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required.

This book offers a service-oriented leadership approach for Social Work managers and looks to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It is designed to support the development of aspiring and front line managers in social work and care through the introduction of key concepts such as understanding the Self, Neuro-Linguistic Programming, self-leadership and communication.


 
Starting with Self
 
How to Understand our Thoughts
 
The Process of Behaviour
 
Creating Positive Mind Solutions
 
Representational Systems and Words
 
Anchoring
 
Understanding Communication
 
Advanced Questioning Skills Model
 
Persuasive Language
 
Motivational Language
 
Understanding and Enhancing Thought Processes
 
Reframing
 
Setting Well-Formed Outcomes

A useful book for more experienced social workers developing management skills.

Professor Brian Taylor
Dept of Sociology & Appl'd Soc Studies, Ulster University
September 26, 2012

A good book for managers and senior social workers, full of useful ideas, practical ideas and activities. A really interesting section on "leading self".

Mr Dave Mason
Faculty of Health, Staffordshire University
April 2, 2012

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