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Intercultural Communication
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Intercultural Communication
A Contextual Approach

Seventh Edition
Additional resources:


January 2017 | 528 pages | SAGE Publications, Inc

“…offers knowledge, voices, discussions, and activities that will greatly help students engage and embody the learning experiences of intercultural communication in and out of the classroom.”

Bin Zhang, PhD., South Puget Sound Community College

 

In the fully updated Seventh Edition of Intercultural Communication: A Contextual Approach, bestselling author James W. Neuliep provides a clear contextual model (visually depicted by a series of concentric circles) for examining communication within cultural, microcultural, environmental, sociorelational, and perceptual contexts. Students are first introduced to the broadest context—the cultural component of the model—and progress chapter by chapter through the model to the most specific dimensions of communication. Each chapter focuses on one context and explores the combination of factors within that context, including setting, situation, and circumstances. Highlighting values, ethnicity, physical geography, and attitudes, the book examines means of interaction, including body language, eye contact, and exchange of words, as well as the stages of relationships, cross-cultural management, intercultural conflict, and culture shock.


 
Preface
 
A Note on Culture and Language
 
Chapter 1: The Necessity of Intercultural Communication
The Need for Intercultural Communication

 
Benefits of Intercultural Communication

 
Diversity in the United States

 
Human Communication

 
The Nature of Human Communication

 
Human Communication Apprehension

 
The Nature of Culture

 
Accumulated Pattern of Values, Beliefs, and Behaviors

 
An Identifiable Group of People With a Common History

 
Verbal and Nonverbal Symbol Systems

 
Microcultural Groups

 
The Study of Intercultural Communication

 
A Contextual Model of Intercultural Communication

 
Intercultural Communication and Uncertainty

 
Intercultural Communication Apprehension

 
Fundamental Assumptions About Intercultural Communication

 
The Ethics of Intercultural Communication

 
The Five Approaches to Determining Which Behaviors Are Ethical

 
The Ethical Principles of Eastern Cultures

 
The Goal: Intercultural Communication Competence

 
An Integrated Model and Measure of Intercultural Communication Competence

 
Chapter Summary

 
Discussion Questions

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 2: The Cultural Context
Individualism-Collectivism

 
Individualism

 
Collectivism

 
Individualism Versus Collectivism?

 
So, Who’s an Individualist, and Who’s a Collectivist?

 
Patterns of Individualism and Collectivism Across the United States

 
Communication Consequences of Individualism-Collectivism

 
Vertical and Horizontal Individualism and Collectivism

 
The Pancultural Self

 
High- and Low-Context Communication

 
Characteristics of High- and Low-Context Cultures

 
Value Orientations

 
Schwartz Theory of Basic Values

 
Kluckhohn and Strodtbeck’s Value Orientations

 
Power Distance

 
Measuring Power Distance

 
Communication and Power Distance

 
Uncertainty Avoidance

 
A Theory of Uncertainty Orientation

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations Within the Cultural Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 3: The Microcultural Context
Microcultural Group Status

 
Muted Microcultural Groups

 
Microcultures in the United States

 
Hispanics/Latinos

 
Black Americans

 
Asian Americans

 
Normative Communication Styles of Black Americans, Asian Americans, and Hispanics/Latinos

 
Native Americans/American Indians

 
Arab Americans

 
Lesbian, Gay, Bisexual, Transgender, and Queer/Questioning Microcultural Groups

 
Chapter Summary

 
Discussion Questions

 
Ethical Issues And Microcultures

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 4: The Environmental Context
Environments and Information Load

 
Culture and the Natural Environment

 
Worldviews of the Natural Environment

 
Natural Disasters as Cultural and Social Events

 
The Built Environment

 
Cross-Cultural Comparisons of Housing

 
Japanese Housing

 
American Navajo Housing

 
Muslim Homes

 
Privacy

 
Perceptions of Privacy in the United States

 
Cross-Cultural Variations on Privacy

 
Online Privacy Across Cultures

 
Monochronic Versus Polychronic Time Orientation

 
Consequences of Monochronic and Polychronic Orientations

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Environmental Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 5: The Perceptual Context
Culture and Cognition

 
The Geography of Thought

 
A Model of Human Information Processing

 
Cross-Cultural Differences in Sensation and Perception

 
Cross-Cultural Differences in Memory and Retrieval

 
Categorization and Mental Economy

 
Stereotyping

 
Racial and Ethnic Stereotypes

 
U.S. Stereotypes

 
Media Influence on Stereotypes

 
Stereotype Content Model

 
Why Stereotype?

 
Stereotypes and Expectations

 
Ethnocentrism

 
A Contemporary Conceptualization of Ethnocentrism

 
Ethnocenterism, Intercultural Communication, and Interpersonal Perception

 
Ethnocenterism and Communication in the Workplace

 
Ethnocentrism and Racism

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Perceptual Context

 
Developing Intercultural Competence

 
Key Terms

 
 
Chapter 6: The Sociorelational Context
Dimensions of Group Variability

 
Membership and Nonmembership Groups

 
In-Groups and Out-Groups

 
Reference Groups

 
Role Relationships

 
Role Differentiation and Stratification

 
Family Groups

 
Sex and Gender Groups

 
Sex and Gender Roles Across Cultures

 
Japan

 
India

 
China

 
Mexico

 
Israel

 
Saudi Arabia

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Sociorelational Context

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 7: The Verbal Code
The Relationship Between Language and Culture

 
Sapir-Whorf Hypothesis

 
The Structure of Human Language

 
Sounds and Symbols

 
Syntax and Universal Grammar

 
Universals of Language

 
Generative Grammar

 
The Gendering of Language: Are Languages Sexist?

 
Elaborated and Restricted Codes

 
Cross-Cultural Communication Styles

 
Direct and Indirect Styles

 
Elaborate, Exacting, and Succinct Styles

 
Personal and Contextual Styles

 
Instrumental and Affective Styles

 
Gendered Language Style Across Cultures

 
Language and Ethnic Identity

 
Do You Speak "American"?

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Verbal Code

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 8: The Nonverbal Code
Definitions of Nonverbal Communication

 
The Relationship Between Verbal and Nonverbal Codes

 
Formal Versus Informal Code Systems

 
Channels of Nonverbal Communication

 
Kinesics

 
Occulesics

 
Paralanguage

 
Proxemics

 
Haptics

 
Olfactics

 
Physical Appearance and Dress

 
Chronemics

 
Nonverbal Communication and Dimensions of Cultural Variability

 
Individualism-Collectivism

 
Power Distance

 
High and Low Context

 
Nonverbal Expectancy Violations Theory

 
Cultural Contexts and Nonverbal Expectancies

 
Chapter Summary

 
Discussion Questions

 
Ethics and the Nonverbal Code

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 9: Developing Intercultural Relationships
Communication and Uncertainty

 
Anxiety/Uncertainty Management Theory of Effective Communication

 
Uncertainty Reduction and Intercultural Communication Apprehension

 
Assessing Sociocommunicative Orientation/Style

 
Empathy and Similarity in Relationship Development

 
Empathy

 
Similarity

 
Perceptions of Relational Intimacy Across Cultures

 
Eastern and Western Cultures and Relationships

 
Interethnic and Interracial Relationships and Marriages

 
Intercultural Relational Maintenance

 
The Internet as Relational Maintenance

 
Mate Selection and Desirability Across Cultures

 
Arranged Marriages

 
Marital Dissolution and Divorce Across Cultures

 
Chapter Summary

 
Discussion Questions

 
Ethics and Intercultural Relationships

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 10: Intercultural Conflict
Definition of Intercultural Conflict

 
Kim’s Model of Intercultural Conflict

 
A Culture-Based Social Ecological Conflict Model

 
Intercultural Dialogue, Conflict Resolution, and a Culture of Peace

 
The Concept of Face, Facework, and Communication Conflict Styles

 
Face

 
Facework

 
Conflict Communication Styles

 
The Intercultural Conflict Style Inventory

 
Individualistic and Collectivistic Approaches to Conflict

 
Conflict Resolution in High- Versus Low-Context Cultures

 
Resolving Cross-Cultural Conflict: A Contingency Model

 
Chapter Summary

 
Discussion Questions

 
Ethics and Intercultural Conflict

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 11: Intercultural Communication in Business, Health Care, and Educational Settings
Intercultural Management

 
Management Practices Across Cultures

 
Japanese Management Practices

 
German Management Practices

 
Mexican Management Practices

 
Chinese Management Practices

 
Culture, Intercultural Communication, and Health Care

 
Lay Theories of Illness

 
Health Care and Resources Across Cultures

 
Health Communication

 
Provider-Patient Communication

 
Intercultural Communication and Educational Settings

 
Learning Styles Across Cultures

 
Teacher Immediacy in the Classroom and Across Cultures

 
Some Recommendations for the Intercultural Classroom

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations

 
Developing Intercultural Communication Competence

 
Key Terms

 
 
Chapter 12: Acculturation, Culture Shock, and Intercultural Competence
Acculturation

 
Acculturative Stress

 
A Model of Acculturation

 
Modes of Acculturation

 
Acculturation in the United States

 
Culture Shock

 
W-Curve Models of Reentry Culture Shock

 
Strategies for Managing Culture Shock

 
Indicators of Success in the Intercultural Context

 
Intercultural Communication Competence

 
A Model of Intercultural Competence

 
Situational Features

 
Chapter Summary

 
Discussion Questions

 
Ethical Considerations: Some Final Thoughts on Developing Intercultural Competence

 
Key Terms

 
 
Glossary
 
Notes
 
Index

Supplements

Instructor Site

SAGE edge for Instructors supports teaching by making it easy to integrate quality content and create a rich learning environment for students.

  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert personalized questions to effectively assess students’ progress and understanding
  • Sample course syllabi for semester and quarter courses provide suggested models for structuring one’s course
  • Editable, chapter-specific PowerPoint® slides offer complete flexibility for creating a multimedia presentation for the course
  • EXCLUSIVE! Access to full-text SAGE journal articles that have been carefully selected to support and expand on the concepts presented in each chapter to encourage students to think critically
  • Video and multimedia links appeal to students with different learning styles
  • Lecture notes summarize key concepts by chapter to ease preparation for lectures and class discussions
Student Study Site

SAGE edge for Students provides a personalized approach to help students accomplish their coursework goals in an easy-to-use learning environment.

  • Mobile-friendly eFlashcards strengthen understanding of key terms and concepts
  • Mobile-friendly practice quizzes allow for independent assessment by students of their mastery of course material
  • An online action plan allows students to track their progress through the course and materials and to individualize their learning experience
  • Learning objectives reinforce the most important material
  • Video and multimedia web links facilitate student use of internet resources and further exploration of topics
  • EXCLUSIVE! Access to full-text SAGE journal articles that have been carefully selected to support and expand on the concepts presented in each chapter

“… expert content, flexibility to adapt to student activities, current, provides useful conceptual foundation to apply to intercultural communication”

Shirley A. Fessel, MA, Med
Park University

“Intercultural Communication introduces the college student to the key principles and concepts needed to be an effective communicator in a continually complex and diverse world.”

Jason Hough
Hartnell College

“A solid academic overview of intercultural communication.”

Joshua Daniel Phillips
Penn State Brandywine

“…a very well researched and packaged textbook outlining the principles of intercultural communications. Additionally the book and publisher provides a number of helpful aids in teaching of this course and using its book effectively.”

Dr. David Schreindl
Dickinson State University

“This textbook could serve as an excellent introductory text for undergraduate students who are the beginners of intercultural communication. It offers knowledge, voices, discussions, and activities that will greatly help students engage and embody the learning experiences of intercultural communication in and out of the classroom.”

Bin Zhang, PhD
South Puget Sound Community College

“This is a useful resource for both teaching and research; a significant reference material to enhance students understanding of intercultural communication concepts.”

Shirley Acquah
Westfield State University

“Thoroughly researched and cited; an excellent research tool for a student interested in (or assigned) a research project in this area”

Sandra Alspach
Ferris State University

“…a thoughtfully constructed intercultural communication textbook that integrates rich detail about communication theory and research with vivid examples and opportunities for personal application.”

Meredith Marko Harrigan
SUNY Geneseo

“A well-rounded intercultural book that touches every corner of the course, including current examples, detailed definitions, and useful student exercises.”

Nader H. Chaaban, Ph.D
George Mason University
Key features

NEW TO THIS EDITION

  • Increased coverage and integration of intercultural competence and communication skills reflects the latest research and trends in the field.
  • Five new Student Voices Across Cultures stories have been added to give readers the most current perspectives of students from around the world.
  • Each chapter now includes discussions on ethics and developing intercultural communication competence, which encourages students to think about how they would react in a variety of situations and builds upon their knowledge from previous chapters to make thoughtful decisions.

KEY FEATURES

  • Neuliep’s contextual model of intercultural communication examines communication within macro- and micro-cultural contexts, a unique method not offered in any other text
  • Student Voices Across Culture features fascinating, real life applications, as students from across the globe share their personal experiences
  • Intercultural Conversations in each chapter show readers how theoretical concepts translate into real human communication
  • Research-based self-assessment tools measure concepts such as intercultural communication apprehension, ethnocentrism, individualism-collectivism, conflict style preferences, and intercultural competence
  • Ethics Questions encourage students to think about how they might respond and react ethically to intercultural situations

Sample Materials & Chapters

Chapter 11


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