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International Handbook of Organizational Crisis Management

International Handbook of Organizational Crisis Management

June 2007 | 368 pages | SAGE Publications, Inc

International Handbook of Organizational Crisis Management reflects the latest understanding of the field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, the handbook offers new frameworks and findings that capture insights and guidance for researchers and executives.

Key Features

· Provides the latest thinking on and encourages growing support of crisis management in today's business environment: Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises.

· Challenges core assumptions and goes beyond conventional rules: Numerous books touch on the topic, but many lack rigor with untested fear based prescriptions and quick fixes.

· Offers a diversity of angles and levels of analysis: Crisis management is analyzed from societal, interorganizational, organizational, and individual perspectives.

· Presents international and multicultural perspectives: Crises are not perceived in the same way globally; therefore, international researchers and practitioners expose their views of crisis management from their own cultural angles.

Intended Audience

Offering a leading-edge overview of the field of crisis management, this resource is useful for researchers and thoughtful practitioners in business and management, psychology, and sociology. It can also be used in graduate courses such as Strategic Management and Business Policy, Corporate Strategy, Occupational/Industrial Psychology, and Communication Risk Management.

Meet author Christophe Roux-Dufort!

I. New Risks, New Crises, New Dangers
Ulrich Beck & Boris Holzer
Chapter 1: Organizations in World Risk Society
Romain Laufer
Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders
Sarah Kovoor-Misra & Manavendra Misra
Chapter 3: Understanding and Managing Crises in an "Online World"
II. New Crises, New Meaning
Karlene H. Roberts, Peter Madsen, & Vinit Desai
Chapter 4: Organizational Sensemaking During Crisis
Robert P. Gephart, Jr.
Chapter 5: Crisis Sensemaking and the Public Inquiry
Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq
Chapter 6: A Cognitive Approach to Crisis Management in Organizations
III. New Crises, New Barriers
Ian I. Mitroff
Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs
Christophe Roux-Dufort
Chapter 8: A Passion for Imperfections: Revisiting Crisis Management
Toshihiko Hagiwara
Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations
Dominic Elliott & Denis Smith
Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK's Soccer Industry
IV. New Crises, New Solutions
Judith Clair & Sandra Waddock
Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations
Bertrand Robert & Christopher Lajtha
Chapter 12: Crisis Management Simulations: Flaws and Remedies
Author Index
Subject Index
About the Editors
About the Contributors
Key features

* Provides a comprehensive and coherent base of the latest understanding of
organizational crisis management drawn from prominent scholars and practitioners around the globe
* In addition to leading edge thinking, it also provides useful insights and guidance for thoughtful managers and executives. The book challenges core assumptions of crisis
of crisis management and goes beyond conventional untested rules and guidelines that
are typically conveyed by researchers and consultants.
* Contributing authors have attempted to push the boundaries of their crisis management thinking and research to inform the field into the future.
* As crises are not perceived in the same way everywhere globally, this book offers the
thinking of a community of international scholars and practitioners who expose their
own cultural angles.
* Although numerous books have been written about crisis management, few capture
grounded perspectives as this one does. Additionally, this book features diversity of
angles and levels of analysis, from societal to inter-organizational, organizational and
individual perspectives.