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International Handbook of Practice-Based Performance Management

International Handbook of Practice-Based Performance Management

Edited by:

September 2007 | 560 pages | SAGE Publications, Inc

"The orientation of this text, the variety of applications examined, and the grouping of chapters around concepts such as the role of citizens, quality measurement, and performance budgeting makes this an ideal book for the classroom as well as for reference."

The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building.

Key Features:

  • Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe.
  • Integrates theory and practice: The book's unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills.
  • Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation.

Intended Audience
An excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.

Patria de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta, and Kaifeng Yang
Part I. State of the Art
Harry P. Hatry
Chapter 1: Emerging Developments in Performance Measurement: An International Perspective
Kathryn Newcomer
Chapter 2: Assessing Performance in Nonprofit Service Agencies
Owen Hughes
Chapter 3. Performance: A New Public Management Perspective
Part II: Using Performance Information to Improve Program Performance and Accountability
Patria de Lancer Julnes
Chapter 4. Can Performance Measurement Support Program Performance Improvement and Accountability?
Monica Brezzi, Laura Raimondo, and Francesca Utili
Chapter 5: Using Performance Measurement to Make Administrations Accountable: The Italian Case
Barry Leighton
Chapter 6: Recognizing Credible Performance Reports: The Role of the Government Auditor In Canada
Cheryle Broom and Edward T. Jennings
Chapter 7: Advancing Performance Measurement and Management for Accountability: King County's Collaborative, Incremental Approach
David N. Ammons
Chapter 8: Analyzing Performance Data
Part III: Informing and Involving Citizens and Other Stakeholders
Kaifeng Yang
Chapter 9. Making Performance Measurement Relevant: Informing and Involving Stakeholders in Performance Measurement
Seungbeom Choi
Chapter 10: Citizen-Involved Performance Measurement: The Case of Online Procedures Enhancement for Civil Application in Seoul
Katherine E. Ryan
Chapter 11: Performance Measurement and Educational Accountability: The U.S. Case
Katharine Mark
Chapter 12: Experience With Trained Observers in Transition and Developing Countries: Citizen Engagement in Monitoring Results
Marc Holzer and Katherine Kolby
Chapter 13: Helping Government Measure Up: Models of Citizen-Driven Government Performance Measurement Initiatives
Part IV: Performance Budgeting
Frances Stokes Berry
Chapter 14. Performance Budgeting Internationally: Assessing Its Merits
David Arellano-Gault and Edgar E. Ramirez de la Cruz
Chapter 15: Performance- Based Budgeting in Latin and South America: Analyzing Recent Reforms in the Budgetary Systems of Brazil, Chile, Colombia, and Mexico
Martha Wellman and Gary VanLandingham
Chapter 16: Performance-Based Budgeting in Florida: Great Expectations, More Limited Reality
John Halligan
Chapter 17: Performance Management and Budgeting in Australia and New Zealand
Carl Moravitz
Chapter 18: Performance-Based Budgeting: Integrating Objectives and Metrics With People and Resources
Part V: Quality and Performance in Public and Non-Profit Organizations
Maria P. Aristigueta
Chapter 19. The Integration of Quality and Performance
Wouter Van Dooren
Chapter 20: Quality and Performance Management: Towards A Better Integration?
Miekatrien Sterck and Geert Bouckaert
Chapter 21: Performance Information of High Quality: How To Develop a Legitimate, Functional, and Sound Performance Measurement System?
Nick Thijs and Patrick Staes
Chapter 22: Applying the Common Assessment Framework in Europe
Part VI. Pulling It All Together
John M. Kamensky and Jay Fountain
Chapter 23. Creating and Sustaining a Results-Oriented Performance Management Framework

"The immensely valuable volume, edited by Patricia de Lancer Julnes, Frances Stokes Berry, Maria P. Aristigueta and Kaifeng Yang, has chapters on varied topics, including performance budgeting, improving accountability, citizen-involved performance measurement, and application of techhnology, with examples from across the globe. Recommended addition to the watchdogs' shelf."

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Key features
  • instructs students how to design, implement, and conduct performance management systems
  • provides performance management system information for all three levels of government
  • international orientation of the text is complemented by the latest theoretical and practice developments
  • includes the most notable examples of performance measurement in Canada, Latin America, Europe and Eastern Europe

Sample Materials & Chapters

Chapter 8

Chapter 23


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ISBN: 9781452261768

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