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Journal of Patient Experience

Journal of Patient Experience

Official Journal of the Association for Patient Experience

Adrienne Boissy, MD, MA Chief Experience Officer, Cleveland Clinic, Cleveland, USA

eISSN: 23743743 | ISSN: 23743735 | Current volume: 5 | Current issue: 2
Journal of Patient Experience (JPE) is a peer-reviewed journal published by the Association for Patient Experience. The purpose of the journal is to provide the latest information and research in order to improve the patient experience.

JPE is open-access. Association for Patient Experience premium members receive paper copies of the journal as part of their membership. To learn more about becoming a member, visit this website:

JPE encourages the following submissions:
• Original research articles
• Case reports
• Perspective s and commentaries
• Special interest articles and patient narratives
• Feature articles focusing on theory or review
• Cover art

See submission guidelines for details. There is no charge to submit or publish a paper with the journal.

JPE has a broad, interdisciplinary readership, including:
• Patient Experience Leaders
• Healthcare Executives
• Clinical Practitioners
• Patients and Caregivers
• Provider Institutions
• Professional Societies
• Quality Improvement and Customer Service Professionals

This journal is a member of the Committee on Publication Ethics (COPE).

Call for Papers:
JPE accepts papers on a wide range of topics, and we are happy to help provide guidance on planning and writing papers for publication. If you are interested to join our panel of peer reviewers to help us maintain the high quality of our publication, please contact us at  

The Editorial Board believes that incorporating the patient and family perspective to share experiences is important and also feels that patients may have unique perspectives on how healthcare might use patient advisory councils, rounding, access, and transparency (to name a few) to enhance compassionate care of the future.

All work must be original, previously unpublished, and in written in English. Manuscript submissions will be handled online through Editorial Manager, JPE’s web-based peer review and submission system. See submission guidelines.

Giving voice to our patients and our providers, the Journal of Patient Experience (JPE) is a peer-reviewed, open-access journal published by the Association for Patient Experience.

Journal of Patient Experience (JPE) is dedicated to presenting advances and applications that impact the patient experience. It also serves as a forum to share ideas from industry leaders, caregivers, patients and family members. The blending of research, practical findings, innovation and interdisciplinary perspectives makes Journal of Patient Experience a valuable resource across the healthcare spectrum.

Adrienne Boissy, MD, MA Chief Experience Officer, Cleveland Clinic, Cleveland, USA
Editorial Board
Amanda Anderson, MSN, MPA, RN, CCRN Assistant Director of Quality for Patient Care Services, Mount Sinai Beth Israel, New York, USA
Geri Lynn Baumblatt, MA Executive Director of Patient Engagement, Emmi, Chicago, USA
Christy Dempsey, MSN, MBA, CNOR, CENP SVP, Chief Nursing Officer, Press Ganey Associates, Inc., South Bend, USA
Richard Frankel, PhD Professor of Medicine and Geriatrics, Indiana University School of Medicine, Indianapolis, USA
Mohammadreza Hojat, PhD Research Professor of Psychiatry and Human Behavior, Director of Jefferson Longitudinal Study, Center for Research in Medical Education and Health Care, Jefferson Medical College, Philadelphia, USA
Sue Kong, MSc, MBA, Chartered Marketer (CIM) Director (Marketing, Branding and Patient Experience), NHS Elect, National Health Service, UK
Ioannis Koutelekos, RN, PhD, MSc, MBA, MEd Lecturer, Department of Nursing, University of West Africa, GH
Kathy Leonhardt, MD, MPH Consultant, Joint Commission International, USA
Deirdre E. Mylod, PhD Executive Director, Institute for Innovation, South Bend, USA
Susan A. Reeves, EdD, RN Chair, Department of Nursing and Public Health, Colby-Sawyer College, New London, USA
Linda Ryan, PhD, RN, AHN-BC Assistant Professor, College of Nursing and Health Professions, Lewis University, Barlett, USA
Patti Substelny Patient, Cleveland, USA
Julia Ward, PhD, RN Associate Professor, Thomas Jefferson University, Philadelphia, USA

This Journal is a member of the Committee on Publication Ethics.

This Journal recommends that authors follow the Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals formulated by the International Committee of Medical Journal Editors (ICMJE).

Please read the guidelines below then visit the journal’s submission site to upload your manuscript. Please note that manuscripts not conforming to these guidelines may be returned.

Only manuscripts of sufficient quality that meet the aims and scope of Journal of Patient Experience will be reviewed.

As part of the submission process you will be required to warrant that you are submitting your original work, that you have the rights in the work, that you are submitting the work for first publication in the Journal and that it is not being considered for publication elsewhere and has not already been published elsewhere, and that you have obtained and can supply all necessary permissions for the reproduction of any copyright works not owned by you.

Please Read the Manuscript Submission Guidelines below before submitting your manuscript here:

  1. Open Access
  2. Article processing charge (APC)
  3. What do we publish?
    3.1 Aims & scope
    3.2 Article types
    3.3 Writing your paper
    3.3.1 Making your article discoverable 
  4. Editorial policies
    4.1 Peer Review Policy
    4.2 Authorship
    4.3 Acknowledgements
    4.4 Funding
    4.5 Declaration of conflicting interests
    4.6 Research ethics and patient consent
    4.7 Reporting guidelines
  5. Publishing policies
    5.1 Publication ethics
    5.2 Contributor's publishing agreement
  6. Preparing your manuscript
    6.1 Word processing formats
    6.2 Artwork, figures and other graphics
    6.3 Supplementary material
    6.4 Reference style
    6.5 English language editing services
    6.6 Cover art
  7. Submitting your manuscript
    7.1 How to submit your manuscript
    7.2 Title, keywords and abstracts
    7.3 Information required for completing your submission
    7.4 ORCID
    7.5 Permissions
  8. On acceptance and publication
    8.1 SAGE Production
    8.2 Continuous publication
    8.3 Promoting your article
  9. Further information

1. Open Access

Journal of Patient Experience is an open access, peer-reviewed journal. Each article accepted by peer
review is made freely available online immediately upon publication, is published under a Creative
Commons license and will be hosted online in perpetuity. Publication costs of the journal are covered by
the collection of article processing charges which are paid by the funder, institution or author of each
manuscript upon acceptance. There is no charge for submitting a paper to the journal.

For general information on open access at SAGE please visit the Open Access page or view our Open
Access FAQs.

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2. Article processing charge (APC)

Journal of Patient Experience does not have any article processing charges.

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3. What do we publish?

3.1 Aims & scope

Before submitting your manuscript to Journal of Patient Experience, please ensure you have
read the Aims & Scope.

3.2 Article types

Thank you for considering to publish your article in the Journal of Patient Experience.
Manuscripts submitted to JPE should be of interest to a broad audience and are accepted from a
variety of professional disciplines. JPE welcomes original manuscripts of the following types:

Research Articles: Research articles should present original research that describes outcomes,
processes, or applications that enhance the patient experience. A range of methods, including
qualitative research, quantitative research, and experimental studies are accepted. Papers
should include a title page, an abstract, introduction, methodology, results, discussion, and
conclusion sections. More information.

Case Reports: The purpose of the case report is to share experiences that others may learn from
and replicate. Case reports describe a specific problem and then present a potential solution.
These should not exceed 1,500 words in length, must have a title page, an abstract of no more
than 150 words, an introduction, description, results, lessons learned, conclusions and up to 20
references, one figure and one table.

Patient Experience Research Briefs: Patient Experience Brief Reports describe limited results of
original research in an abbreviated format. These studies are not appropriate for full-length
manuscripts but may report a new methodological approach or describe preliminary research
results. For example, this format is appropriate for original studies with smaller sample sizes.
The manuscript should address an important patient experience issue, clearly describe the
implications of methodological limitations, and adhere to author guidelines. Include sample
sizes, methods, primary results, and limitations. Do not exceed 1,500 words (excluding abstract
and references). Include an abstract of no more than 100 words, 15 references, and two tables
or figures. Include the following headings: Introduction, Method, Results, Discussion,
Limitations, and References.

Perspectives: Brief, thoughtful communications on current issues pertinent to the patient
experience. Perspectives provide a timely, new insight on implications within the broad domain
of patient experience. Authors should be experts in their fields, include an element of opinion,
and provide a certain depth of analysis and argument. These are not research reports, or
promotional pieces about an organization, product, or program. Articles should not exceed
1,200 words, 10 references, one figure and one table. No abstract is required.

Special Interests: JPE seeks personal narratives, reflections, essays, vignettes, poetry and other
creative submissions by patients, caregivers, students, healthcare professionals and others who
want to share experiences related to illness, healing, and giving or receiving care. Please review
these guidelines before submission.

Features: Feature articles are miscellaneous articles which help to increase understanding of the
patient experience. This may include articles that focus on reporting theory or methodological
issues of interest to JPE’s readership or those that provide a review of work in a particular area.
Features should be limited to 2,500 words, include an unstructured abstract of 150 words and
no more than 50 references.

Letters to the Editor: Letters to the Editor are considered for publication provided they do not
contain material that has been submitted elsewhere. Potential conflicts of interest must be
disclosed during submission. Letters in reference to a JPE article must not exceed 200 words
(excluding references), and must be received within four weeks after publication of the article.
Letters not related to a JPE article must not exceed 500 words (excluding references). Letters
should not exceed five references and one figure or table.

3.3 Writing your paper

The SAGE Author Gateway has some general advice and on how to get published, plus links to
further resources.

3.3.1 Making your article discoverable 

When writing up your paper, think about how you can make it discoverable. The title,
keywords and abstract are key to ensuring readers find your article through search
engines such as Google. For information and guidance on how best to title your article,
write your abstract and select your keywords, have a look at this page on the Gateway:
How to Help Readers Find Your Article Online

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4. Editorial policies

4.1 Peer review policy

Following a preliminary triage to eliminate submissions unsuitable for Journal of Patient
all papers are sent out for review. The covering letter is important. To help the Editor
in his preliminary evaluation, please indicate why you think the paper suitable for publication. If
your paper should be considered for fast-track publication, please explain why.

The journal’s policy is to have manuscripts reviewed by two expert reviewers. Journal of Patient
utilizes a double-blind peer review process in which the reviewer and author’s names
and information are withheld from the other. All manuscripts are reviewed as rapidly as
possible, while maintaining rigor. Reviewers make comments to the author and
recommendations to the Editor-in-Chief who then makes the final decision.

As part of the submission process you will be asked to provide the names of peers who could be
called upon to review your manuscript. Recommended reviewers should be experts in their
fields and should be able to provide an objective assessment of the manuscript. Please be aware
of any conflicts of interest when recommending reviewers. Examples of conflicts of interest
include (but are not limited to) the below:

• The reviewer should have no prior knowledge of your submission
• The reviewer should not have recently collaborated with any of the authors
• Reviewer nominees from the same institution as any of the authors are not permitted

You will also be asked to nominate peers who you do not wish to review your manuscript
(opposed reviewers).

Please note that the Editors are not obliged to invite any recommended/opposed reviewers to
assess your manuscript.

The Editor or members of the Editorial Board may occasionally submit their own manuscripts for
possible publication in the journal. In these cases, the peer review process will be managed by
alternative members of the Board and the submitting Editor / Board member will have no
involvement in the decision-making process.

Journal of Patient Experience is committed to delivering high quality, fast peer-review for your
paper, and as such has partnered with Publons. Publons is a third party service that seeks to
track, verify and give credit for peer review. Reviewers for Journal of Patient Experience can opt
in to Publons in order to claim their reviews or have them automatically verified and added to 
their reviewer profile. Reviewers claiming credit for their review will be associated with the
relevant journal, but the article name, reviewer’s decision and the content of their review is not
published on the site. For more information visit the Publons website.

The Editor or members of the Editorial Board may occasionally submit their own manuscripts for
possible publication in the journal. In these cases, the peer review process will be managed by
alternative members of the Board and the submitting Editor/Board member will have no
involvement in the decision-making process.

4.2 Authorship

Papers should only be submitted for consideration once consent is given by all contributing
authors. Those submitting papers should carefully check that all those whose work contributed
to the paper are acknowledged as contributing authors.

The list of authors should include all those who can legitimately claim authorship. This is all
those who:

(i) Made a substantial contribution to the concept or design of the work; or acquisition,
analysis or interpretation of data,
(ii) Drafted the article or revised it critically for important intellectual content,
(iii) Approved the version to be published,
(iv) Each author should have participated sufficiently in the work to take public
responsibility for appropriate portions of the content.

Authors should meet the conditions of all of the points above. Each author should have
participated sufficiently in the work to take public responsibility for appropriate portions of the

When a large, multicentre group has conducted the work, the group should identify the
individuals who accept direct responsibility for the manuscript. These individuals should fully
meet the criteria for authorship.

4.3 Acknowledgements

All contributors who do not meet the criteria for authorship should be listed in an
Acknowledgements section. Examples of those who might be acknowledged include a person
who provided purely technical help, or a department chair who provided only general support. 

4.3.1 Writing assistance

Individuals who provided writing assistance, e.g. from a specialist communications company, do
not qualify as authors and so should be included in the Acknowledgements section. Authors
must disclose any writing assistance – including the individual’s name, company and level of
input – and identify the entity that paid for this assistance.

It is not necessary to disclose use of language polishing services.

Please supply any personal acknowledgements separately to the main text to facilitate
anonymous peer review.

4.4 Funding

Journal of Patient Experience requires all authors to acknowledge their funding in a consistent
fashion under a separate heading. Please visit the Funding Acknowledgements page on the
SAGE Journal Author Gateway to confirm the format of the acknowledgment text in the event of
funding, or state that: This research received no specific grant from any funding agency in the
public, commercial, or not-for-profit sectors.

4.5 Declaration of conflicting interests

It is the policy of Journal of Patient Experience to require a declaration of conflicting interests
from all authors enabling a statement to be carried within the paginated pages of all published

Please ensure that a ‘Declaration of Conflicting Interests’ statement is included at the end of
your manuscript, after any acknowledgements and prior to the references. If no conflict exists,
please state that ‘The Author(s) declare(s) that there is no conflict of interest’.

4.6 Research ethics and patient consent

Medical research involving human subjects must be conducted according to the World Medical
Association Declaration of Helsinki.

For research articles, authors are also required to state in the methods section whether
participants provided informed consent and whether the consent was written or verbal.

Information on informed consent to report individual cases or case series should be included in
the manuscript text. A statement is required regarding whether written informed consent for
patient information and images to be published was provided by the patient(s) or a legally
authorized representative.

All research involving animals submitted for publication must be approved by an ethics
committee with oversight of the facility in which the studies were conducted. The journal has
adopted the Consensus Author Guidelines on Animal Ethics and Welfare for Veterinary Journals
published by the Association of Veterinary Editors.

4.7 Reporting guidelines

The relevant EQUATOR Network reporting guidelines should be followed depending on the type
of study. For example, all randomized controlled trials submitted for publication should include
a completed CONSORT flow chart as a cited figure and the completed CONSORT checklist should
be uploaded with your submission as a supplementary file. Systematic reviews and metaanalyses
should include the completed PRISMA flow chart as a cited figure and the completed
PRISMA checklist should be uploaded with your submission as a supplementary file. The
EQUATOR wizard can help you identify the appropriate guideline. 

Other resources can be found at NLM’s Research Reporting Guidelines and Initiatives.

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5. Publishing policies

5.1 Publication ethics

SAGE is committed to upholding the integrity of the academic record. We encourage authors to
refer to the Committee on Publication Ethics’ International Standards for Authors and view the
Publication Ethics page on the SAGE Author Gateway.

5.1.1 Plagiarism

Journal of Patient Experience and SAGE take issues of copyright infringement, plagiarism or
other breaches of best practice in publication very seriously. We seek to protect the rights of our
authors and we always investigate claims of plagiarism or misuse of published articles. Equally,
we seek to protect the reputation of the journal against malpractice. Submitted articles may be
checked with duplication-checking software. Where an article, for example, is found to have
plagiarized other work or included third-party copyright material without permission or with
insufficient acknowledgement, or where the authorship of the article is contested, we reserve
the right to take action including, but not limited to: publishing an erratum or corrigendum
(correction); retracting the article; taking up the matter with the head of department or dean of
the author's institution and/or relevant academic bodies or societies; or taking appropriate legal

5.1.2 Prior publication

If material has been previously published, it is not generally acceptable for publication in a SAGE
journal. However, there are certain circumstances where previously published material can be
considered for publication. Please refer to the guidance on the SAGE Author Gateway or if in
doubt, contact the Editor at the address given below.

5.2 Contributor's publishing agreement

Before publication SAGE requires the author as the rights holder to sign a Journal Contributor’s
Publishing Agreement. Journal of Patient Experience publishes manuscripts under Creative
Commons licenses
. The standard license for the journal is Creative Commons by Attribution
Non-Commercial (CC BY-NC)
, which allows others to re-use the work without permission as long
as the work is properly referenced and the use is non-commercial. For more information, you
are advised to visit SAGE's OA licenses page

Alternative license arrangements are available, for example, to meet particular funder
mandates, made at the author’s request. 

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6. Preparing your manuscript

6.1 Word processing formats

Preferred formats for the text and tables of your manuscript are Word DOC, RTF, XLS. LaTeX files
are also accepted. The text should be double-spaced throughout and with a minimum of 3cm for
left and right hand margins and 5cm at head and foot. Text should be standard 10 or 12 point.
Word and (La)Tex templates are available on the Manuscript Submission Guidelines page of our
Author Gateway.

6.2 Artwork, figures and other graphics

Tables and Figures: All tables and figures must be supplied as separate files and numbered in
the order in which they are mentioned in the text. Graphs may be supplied as Excel
spreadsheets (one per sheet). Other line drawings should be supplied in a vector graphic file
format (e.g. .eps) with a resolution of 800 dpi.

Photographic illustrations: Illustrations and photos should be rendered with at least 300 dpi and
in TIFF or JPEG formats. The required dimensions for cover art are at least 5x7 inches. With the
exception of cover art, all color images will be printed in black and white. Color images will
appear in color online.

For more guidance on the preparation of illustrations, pictures and graphs in electronic format,
please visit SAGE’s Manuscript Submission Guidelines

Figures supplied in color will appear in color online.

6.3 Supplementary material

This journal is able to host additional materials online (e.g. datasets, podcasts, videos, images
etc.) alongside the full-text of the article. These will be subjected to peer-review alongside the
article. For more information please refer to our guidelines on submitting supplementary files,
which can be found within our Manuscript Submission Guidelines page. 

6.4 Reference style

Journal of Patient Experience adheres to the SAGE Vancouver reference style. Please review the
guidelines on SAGE Vancouver to ensure your manuscript conforms to this reference style.
Authors should try to limit references to those that are essential or most relevant.

If you use EndNote to manage references, you can download the SAGE Vancouver output file

6.5 English language editing services

We require that manuscripts meet standards of English language used for professional

Authors seeking assistance with English language editing, translation, or figure and manuscript
formatting to fit the journal’s specifications should consider using SAGE Language Services. Visit
SAGE Language Services on our Journal Author Gateway for further information.

Authors might also consider utilizing the services of SPi, a non-affiliated company that offers
Professional Editing Services to authors in their scholarly, scientific, technical, or medical
manuscripts. SPi specializes in editing and correcting English-language manuscripts written by
authors with a primary language other than English. Visit for more
information about SPi’s Professional Editing Services, pricing, and turn-around times, or to
obtain a free quote or submit a manuscript for language polishing. Please be aware that SAGE
has no affiliation with SPi and makes no endorsement of the company.

6.6 Cover art

Authors are invited to submit images for use on the cover of Journal of Patient Experience.
Images sent for consideration on the cover are not required to be related to an article submitted
to or published in the journal. Art should be reflective of an experience of care, health, illness,
suffering or survival from the patient, provider, or another stakeholder's perspective. The
author must own copyright to the image and grant JPE unrestricted free use of the image to be
published on the cover of the journal as well as in other publications and marketing materials. If
the image is selected, the author must be able to provide the file in TIFF format with a minimum
resolution of 300 dpi. Payment is $100, includes two copies of the issue the work is featured in
and a complimentary one-year subscription to the journal.

Cover image submissions should be sent to with a caption and
complete credit information. Authors will be notified in a timely manner if their image is
selected to appear on a cover.

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7. Submitting your manuscript

7.1 How to submit your manuscript

Journal of Patient Experience is hosted on Editorial Manager, a web based online submission and
peer review system. Visit to log in and submit
your article online.

IMPORTANT: Please check whether you already have an account in the system before trying to
create a new one. If you have reviewed or authored for the journal in the past year it is likely
that you will have had an account created. A tutorial on how to use the system is available, but
questions can also be sent to or 216-316-5787.

Before electronic submission, JPE recommends that authors review the checklist below to
ensure they have all the necessary items ready for submission. To facilitate blinded peer review,
the submission process will require that you create these documents as separate files which the
system will then build into a PDF.


1. Separate cover letter that includes a statement of disclosure of possible conflicts of
2. Separate title page should contain the full title of the manuscript, a short title, the
author(s) name(s) and affiliation(s), and the name, postal and email addresses of the
author for correspondence, the exact word count for the manuscript (not including
appendices, figures/tables or the references list), and details of competing interests and
other declarations.
3. Manuscript
4. Separate figure files, separate table files, separate supplementary files, if any
5. Separate personal acknowledgements, if any

Authors can save their work in progress, proof and submit revisions, check on the status of their
article, update personal information, and review their past submission records. Decisions are
sent to authors via email. If you encounter any problems during the submission process, please
contact the Editorial Office at

7.2 Title, keywords and abstracts

Please supply a title, short title, an abstract and keywords to accompany your article. The title,
keywords and abstract are key to ensuring readers find your article online through online search
engines such as Google. Please refer to the information and guidance on how best to title your
article, write your abstract and select your keywords by visiting the SAGE Journal Author
Gateway for guidelines on How to Help Readers Find Your Article Online. 

7.3 Information required for completing your submission

Provide full contact details for the corresponding author including email, mailing address and
telephone numbers. Academic affiliations are required for all co-authors. These details should
be presented separately to the main text of the article to facilitate anonymous peer review.

You will be asked to provide contact details and academic affiliations for all co-authors via the
submission system and identify who is to be the corresponding author. These details must
match what appears on your manuscript. At this stage please ensure you have included all the
required statements and declarations and uploaded any additional supplementary files
(including reporting guidelines where relevant).


As part of our commitment to ensuring an ethical, transparent and fair peer review process
SAGE is a supporting member of ORCID, the Open Researcher and Contributor ID. ORCID
provides a persistent digital identifier that distinguishes researchers from every other researcher
and, through integration in key research workflows such as manuscript and grant submission,
supports automated linkages between researchers and their professional activities ensuring that
their work is recognized.

We encourage all authors to add their ORCIDs to their SAGE Track accounts and include their
ORCIDs as part of the submission process. If you don’t already have one you can create one

7.5 Permissions

Authors are responsible for obtaining permission from copyright holders for reproducing any
illustrations, tables, figures or lengthy quotations previously published elsewhere. For further
information including guidance on fair dealing for criticism and review, please visit our
Frequently Asked Questions on the SAGE Journal Author Gateway.

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8. On acceptance and publication

If your paper is accepted for publication after peer review, you will be asked to complete the
contributor’s publishing agreement. There is no Article Processing Charge (APC) for
Journal of Patient Experience. 

8.1 SAGE Production

Your SAGE Production Editor will keep you informed as to your article’s progress throughout the
production process. Proofs will be sent by PDF to the corresponding author and should be
returned promptly. Authors are reminded to check their proofs carefully to confirm that all
author information, including names, affiliations, sequence and contact details are correct, and
that Funding and Conflict of Interest statements, if any, are accurate. Please note that if there
are any changes to the author list at this stage all authors will be required to complete and sign
a form authorizing the change.

8.2 Online publication

One of the many benefits of publishing your manuscripts in an open access journal is the speed
to publication. Your article will be published online in a fully citable form with a DOI number as
soon as it has completed the production process. At this time it will be completely free to view
and download prior to its inclusion in a final journal issue which significantly reduces the lead
time between submission and publication. Check the ‘Latest Articles’ tab on the journal website
for the latest published content. Articles are batched every quarter into issues and are then
available in the Archive.

8.3 Promoting your article

Publication is not the end of the process! You can help disseminate your paper and ensure it is
as widely read and cited as possible. The SAGE Author Gateway has numerous resources to help 
you promote your work. Visit the Promote Your Article page on the Gateway for tips and advice.
In addition, SAGE is partnered with Kudos, a free service that allows authors to explain, enrich,
share, and measure the impact of their article. Find out how to maximize your article’s impact
with Kudos. 

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9. Further information

Any correspondence, queries or additional requests for information on the Manuscript Submission
process should be sent to the Journal of Patient Experience editorial office as follows:

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