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Managerial Communication
Strategies and Applications

Eighth Edition


February 2021 | 472 pages | SAGE Publications, Inc
The market-leading Managerial Communication: Strategies and Applications equips students with the communication strategies and skills that managers need in today’s workplace. Authors Jennifer R. Veltsos and Geraldine E. Hynes provide a holistic overview of communication supported with a solid research base, and a focus on competencies that lead to managerial and organizational success. The Eighth Edition features new and expanded coverage of timely topics, including remote working, virtual presentations, cultural sensitivity, and crisis communication.

 
Preface to the Eighth Edition
 
What’s New in This Edition
 
Acknowledgments
 
About the Authors
 
PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS
 
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication

 
Factors Affecting Communication Contingencies

 
The Importance of Studying Managerial Communication

 
Summary

 
 
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication

 
A Strategic Approach

 
Feedback and Measures of Effectiveness

 
Critical Errors in Communication

 
Summary

 
 
Chapter 3. Communicating With Technology
A Framework for Using Technologically Mediated Communication

 
Using the Framework to Make Decisions

 
Communicating With Technology at Work

 
Considerations for Technology Use

 
The Management Challenge

 
Summary

 
 
PART II. COMMUNICATING WITH GROUPS
 
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

 
Strategic Considerations for Meetings

 
Group Decision-Making Formats

 
Summary

 
 
Chapter 5. Making Presentations
Plan Your Presentation

 
Organize Your Presentation

 
Anticipate Questions

 
Prepare Your Visual Aids

 
Deliver Your Presentation

 
Special Situations for Presenting Ideas

 
Summary

 
 
Chapter 6. Communicating Visually
Document Design

 
Using Graphics

 
Designing Graphics for Accessibility

 
Copyright Considerations for Graphics

 
Summary

 
 
PART III. WRITING AS A MANAGER
 
Chapter 7. Writing in the Workplace
The Unique Role of Managerial Writing

 
Stage 1: Planning

 
Stage 2: Composing

 
Stage 3: Revising

 
Collaborative Writing

 
Summary

 
 
Chapter 8. Writing Routine Messages
Audience Adaptation

 
Organizational Strategies

 
Specific Types: Direct Messages

 
Specific Types: Indirect Messages

 
Letter Format

 
Internal Correspondence

 
Summary

 
 
Chapter 9. Writing in Special Situations
Preparing to Write in Special Situations

 
Business Reports

 
Crisis Communication

 
Summary

 
 
PART IV. UNDERSTANDING MESSAGES
 
Chapter 10. Listening
Benefits of Listening

 
Barriers to Listening

 
Preparing to Listen

 
Specific Techniques for Active Listening

 
Specific Techniques for Interactive Listening

 
Listening to Informal Communication

 
Listening to the Total Environment

 
Developing a Listening Climate

 
Summary

 
 
Chapter 11. Communicating Nonverbally
The Importance of Nonverbal Communication

 
The Functions of Nonverbal Cues

 
Movement

 
Spatial Messages

 
Personal Appearance

 
Voice

 
Applications of Nonverbal Communication Research

 
Nonverbal Signs of Deception

 
Summary

 
 
Chapter 12. Communicating Across Cultures
Rationale

 
What Is Culture?

 
Intercultural Myths

 
Some of the Ways in Which We Differ

 
Should You Learn the Language?

 
Nonverbal Sensitivity

 
What Makes a Good Intercultural Communicator?

 
Developing Interculturally Sensitive Managers

 
Summary

 
 
PART V. COMMUNICATING INTERPERSONALLY
 
Chapter 13. Managing Conflict
Benefits of Conflict

 
The Relationship Between Communication and Conflict

 
Sources of Conflict

 
Strategies for Conflict Resolution

 
Problem Solving: The Win–Win Strategy

 
Conflict and Management Success

 
Summary

 
 
Chapter 14. Negotiating
Negotiation and Networking

 
Negotiation and Conflict

 
A Strategic Model for Negotiations

 
Core Negotiation Strategies

 
Summary

 
 
Chapter 15. Conducting Interviews
Barriers to Effective Interviews

 
Strategies for Effective Interviews

 
Employment Interviews

 
Performance Interviews

 
Networking

 
Summary

 
 
Index

Supplements

Instructor Teaching Site
edge.sagepub.com/veltsos8e

Online resources included with this text

The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides.
 
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Key features

NEW TO THIS EDITION:

  • Chapter-opening learning objectives help students anticipate forthcoming content by identifying what they should be able to do after completing the reading.
  • Boxed critical thinking questions throughout chapters prompt students to pause and reflect on the readings to deepen their understanding of the content.
  • New cases further engage students with companies, people, and events in the news that they will recognize.
  • Updated examples, scenarios, and references in every chapter keep the text relevant and up to date with cutting-edge research in managerial communication
KEY FEATURES:
  • An emphasis on leadership development helps students understand how they can create cohesive teams, listen to employees, and resolve conflict.  
  • Comprehensive coverage of contemporary issues brings communication principles into the contemporary workplace with detailed coverage of virtual teams, online communication, and visual communication.  
  • Chapter-ending cases demonstrate how contemporary organizations are applying the managerial communication principles presented in the chapter. Cases are accompanied by discussion questions.
  • Chapter summaries recap the most important content for students to review and retain.
     

For instructors

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