You are here

SAGE online ordering services and account tools will be unavailable due to system maintenance beginning Saturday, December 14 at 1:00am GMT until Sunday, December 15 at 8:00pm GMT. If you need immediate assistance, please contact 800-233-9936. Thank you for your patience and we apologise for the inconvenience.
Managing Conflict in a Negotiated World

Managing Conflict in a Negotiated World
A Narrative Approach to Achieving Productive Dialogue and Change

April 2001 | 216 pages | SAGE Publications, Inc
Peter Kellett and Diana Dalton set out in this text to address the question: How do people manage conflict effectively? This is a simple question with an elusive and complex answer. To determine how to manage conflict one must first understand the meaning of conflict for those engaged in it. The authors do this by presenting a step-by-step guide to describing, interpreting, understanding and managing conflict. Using real life narratives, they explain how and why conflict occurs and strategies that one can deploy to manage the conflict. These interpretive and dialogic skills are illustrated clearly through the pairing of personal narratives with relevant discussion questions and challenging exercises. The first part of the book aims to equip readers with the ability to collect, analyze, and learn from conflicts from the perspective of developing more dialogic relationships. The second part enables the reader to apply this interpretive process to several communication contexts. With their thorough coverage of conflict management issues and their engaging writing style, Peter Kellett and Diana Dalton compel readers to examine their own conflicts for opportunities to learn, grow, communicate and change.

Conflict and Dialogue in a Negotiated World
Conflict Narratives as a Good Place to Start
Representing Self, Other and Context
Ways of Constructing and Interpreting Conflict Narratives
Managing Conflict in Our Communities
Managing Conflicts at Work
Managing Conflict in Family Relationships
Managing Conflict in Interpersonal Relationships

Preview this book

Select a Purchasing Option

Electronic version
Prices from
*180 day rental

ISBN: 9780761918899

ISBN: 9780761918882

This title is also available on SAGE Knowledge, the ultimate social sciences online library. If your library doesn’t have access, ask your librarian to start a trial.