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Managing Human Behavior in Public and Nonprofit Organizations
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Managing Human Behavior in Public and Nonprofit Organizations

Fourth Edition


© 2016 | 504 pages | SAGE Publications, Inc

A must-read for students in public administration and nonprofit management programs!

 

Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition, is designed to help students understand, manage, and influence the behavior of others in the workplace. Esteemed authors Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta take an action-oriented approach by using real-world circumstances within public and nonprofit organizations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give students a foundational understanding of the basic issues that affect human behavior.

 

In addition to new cases and examples from the public and nonprofit sectors, the Fourth Edition features new material on leadership and organizational change, cultural diversity and generational diversity, and positive organizational behavior.

 
Chapter 1: Organizational Behavior as a Way of Thinking and Acting
The Roots of Organizational Behavior  
More Recent Developments  
Does Good Management Make a Difference?  
Themes and Purposes of This Book  
 
Chapter 2: Knowing and Managing Yourself
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
Appendix 2.A: Reddin's Personal Values Inventory  
Appendix 2.B: Fundamental Interpersonal Relations Orientation–Behavior (FIRO)  
Appendix 2.C: Locus of Control  
Appendix 2.D: Career Orientation Inventory  
Appendix 2.E: Emotional Intelligence  
 
Chapter 3: Fostering Creativity and Innovation
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 4: Managing Stress
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 5: Decision-Making
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 6: Motivation and Engagement
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 7: Leadership in Public Organizations
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 8: Power and Organizational Politics
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 9: Communicating Effectively With Others
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 10: Working in Groups and Teams
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 11: Managing Conflict
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 12: Organizational Change
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 13: Representing the Organization “On the Outside”
Where Do We Begin?  
Ways of Thinking  
Ways of Acting  
Thinking in Action  
 
Chapter 14: Managing Behavior in the Public Interest
The New Public Service  
Conclusion  

Supplements

Instructor Resource Site

Calling all instructors!
It’s easy to log on to SAGE’s password-protected Instructor Teaching Site at study.sagepub.com/denhardt4e for complete and protected access to all text-specific Instructor Resources for Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition. Simply provide your institutional information for verification and within 72 hours you’ll be able to use your login information for any SAGE title!

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • A Respondus electronic test bank is available and can be used on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for each chapter and provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding. Respondus is also compatible with many popular learning management systems so you can easily get your test questions into your online course.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Lecture notes aligned with the PowerPoint slides summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures and class discussions.
  • EXCLUSIVE! Access to certain full-text SAGE journal articles that have been carefully selected for each chapter. Each article supports and expands on the concepts presented in the chapter. This feature also provides questions to focus and guide student interpretation. Combine cutting-edge academic journal scholarship with the topics in your course for a robust classroom experience.
  • Carefully selected, web-based video links feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics. 
Student Study Site

Use the Student Study Site to get the most out of your course!

Our Student Study Site at study.sagepub.com/denhardt4e is completely open-access and offers a wide range of additional features, including something no other publisher offers: SAGE Journal articles!

The open-access Student Study Site includes the following:

  • Mobile-friendly web quizzes allow for independent assessment of progress made in learning course material.
  • Carefully selected, video links feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics.
  • EXCLUSIVE! Access to certain full-text SAGE journal articles that have been carefully selected for each chapter. Each article supports and expands on the concepts presented in the chapter. This feature also provides questions to focus and guide your interpretation. 


Excellent textbook. Authors present material in a well thought out manner.

Dr Clifford Blumberg
Political Science Dept, Arkansas State University
September 17, 2017

This textbook is more appropriate for our Org Comm in Nonprofits course offered by a colleague in my department. I passed the text along to her so she can see how it fits her course.

Professor Christy Brazee
Communication Dept, Univ Of Wisconsin-Oshkosh
September 22, 2015
Key features

NEW TO THIS EDITION:    

  • New material on leadership and organizational change build students’ critical management and leadership skills so they can act effectively and responsibly under the stress, complexity, and uncertainty of the real world.
  • Expanded coverage of cultural diversity helps students understand, communicate with, and effectively interact with people across cultures, as well as work with varying cultural beliefs and schedules.
  • Expanded coverage of positive organizational behavior includes the latest research and findings that demonstrate the successful implementation of positive psychology in the workplace.
  • New cases, examples, self-assessments, and exercises bring concepts to life and engage students with relevant ways to practice and improve their management skills.  

KEY FEATURES:     

  • A unique emphasis on knowing and managing yourself gives students a strong sense of the real-world implications of their actions as well as emphasizes continuing to learn from one’s own experience, reflection, and insight.        
  • Where Do We Begin? sections provide several brief self-assessment exercises to give students a sense of where they currently stand with respect to the issue being discussed. 
  • Ways of Thinking sections introduce students to the basic knowledge that has been accumulated on important topic in public and nonprofit management.  
  • Ways of Acting sections present general lessons and behavioral guidelines to instruct managers’ behavior in specific situations. 
  • Thinking in Action sections feature contemporary cases, simulations, and other exercises that give students an opportunity to practice the skills that they have learned.

Preview this book

For instructors

Review and Desk copies for this title are available digitally via VitalSource.

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If you require a print review copy, please call: (800) 818-7243 ext. 6140 or email textsales@sagepub.com.

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