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Managing Intercultural Conflict Effectively
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Managing Intercultural Conflict Effectively



July 2001 | 248 pages | SAGE Publications, Inc

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.


 
About the Authors
 
List of Figures & Tables
 
Preface
 
1. Intercultural Conflict. An Introduction
Practical Reasons  
Culture: A Learned Meaning System  
Intercultural Conflict: Basic Assumptions  
 
2. Intercultural Conflict. A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors  
Situational and Relationship Boundary Features  
Intercultural Conflict Communication: Process Factors  
Intercultural Conflict Competence: Four Criteria  
Conclusion  
 
3. Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors  
Intercultural -Intimate Conflict: Situational Features  
Intercultural -Intimate Conflict: Process Factors  
Intercultural -Intimate Conflict: Outcome Dimensions  
Intercultural -Intimate Conflict: Practical Guidelines  
 
4. Intercultural Conflict in Diverse Work Groups
What is a Group?  
Sources of Conflict in a Culturally Diverse Group  
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process  
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs  
Intercultural Conflict in Diverse Work Groups: Practical Guidelines  
 
5. Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees  
Primary Orientation Factors: A Model of Conflict Approaches  
Conflicts in Multinational Organizations  
Culturally Diverse Organizations in the United States  
Intercultural Conflict Between Managers and Employees: Practical Guidelines  
 
6. Managing Intercultural Conflict Competently
Knowledge Dimension  
Mindfulness Dimension  
Constructive Conflict Skills Dimension  
Conclusions  
 
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
 
Data Collection Procedures
 
Results of Panculture Factor Analyses
 
References
 
Index

"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for how we can deal with it more effectively. Whereas most literature in this area focuses on a specific context, e.g. within the family, within business organizations, or within small groups, this book spans all these contexts. This book is written for people who are involved in intimate relationships, group-work, and manager- employee relationships —in other words, everyone can benefit."

Dr. Allan E. Barsky
Interaction

Very good text for Conflict Transformation class.

Miss Aleksandra Nesic
Center for Global Engagement, Florida State University
August 2, 2012
Key features

 This book offers a new, a culture-based situational conflict model.

  • Serves as a map and guide to help readers in understanding and explaining the culture-based and situational-based factors that enter into any intercultural conflict episode.

This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses.

This is also one of the first books to thread through the discussion of culture in a variety of conflict contexts (e.g., intimate conflict, small group conflict, and organizational conflict).

While the book is theoretically-directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents.

  • Helps to illustrate the complexity of intercultural conflict interaction.

The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

Readers gain a broad yet integrative perspective in assessing intercultural conflict situations.

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