"A very practical text that provides professionals new to this arena with a good introduction to what they can expect to encounter in online work. The book contains numerous thought-provoking examples and exercises for those contemplating work in virtual arenas."
-Terry Hanley, Lecturer in Counseling, University of Manchester
"It's tempting to think that face-to-face experience translates straightforwardly to online work. But it doesn't. Jane Evans shows how many different aspects there are to counseling on-line… My advice would be, don't attempt it until you have worked through this book."
-Michael Jacobs, author of Psychodynamic Counseling in Action
Counselors and other professionals who provide emotional support and guidance are increasingly working online. The difference between online and face-to-face interaction with clients is vast and practitioners need to equip themselves with specialist knowledge and skills to ensure that they are being effective.
Online Counselling and Guidance Skills is the first book to deal with the practicalities of this mode of working. It looks at how practitioners need to adapt their basic counseling skills to the online environment and guides them through the process of setting up, defining and maintaining a working relationship with a client within professional, ethical and legal boundaries. Case studies and extracts from online sessions show how the skills are put into practice, while practical exercises and points for further consideration help readers to develop their own knowledge and skills.
Until now, books and articles have generally focused on the therapeutic work done by counselors online. However, this book addresses people who use counseling skills in a wide range of contexts; including counseling, education, mental health, social care and careers guidance.
|Establishing Practitioner Suitability for Adopting the Use of Online Counselling Skills|
|Confidence Building When Using Counselling Skills with Computer Mediated Technology|
|Online System Stability and Suitability: What To Do in the Event of Technology Breakdown|
|The Structure of Effective Practice: Individual Client Sessions and Meetings|
|Online Security Procedures|
|Administration, Management and Storage of Client Material|
|Working Without Visual or Auditory Cues|
|The Online Relationship|
|The Initial Online Interaction|
|Forming a Physical Perspective of a Client|
|Helping Clients to Help Themselves|
|Online Feeling Expression|
|Responding to Feeling Expression|
|Emoticons and Acronyms|
|Communicating Presence, Interest and Attention|
|Developing and Maintaining Attunement|
|The Use of Questions|
|Paraphrasing and Summarising|
|Working with Client Resistance and non-verbal Cues|
|Offering Challenge and Feedback|
|Managing Misunderstandings and Conflict|
|Client Groups Seeking Online Support|
|Online Risk Assessment|
|Maintaining Appropriate Boundaries within Online Interactions and Online Communities|
|Appointment Schedules and Organising a Conducive Working Environment for Online Practice|
|Online Practitioner Professional Responsibilities:|
|The Relevance of Professional Creativity and Encompassing Differing Theoretical Perspectives When Seeking to Engage Online Clients|
|Ethical Practice and Guidelines|
|Membership and Affiliation to Professional Bodies|
|Supervision Arrangements for Online Practitioners|