- Explores how OCB translates into objective measures of efficiency, profitability, customer satisfaction, and other criteria of organizational functioning
- Examines how important OCB is in other societal cultures and correlates findings from North American studies
- Addresses the relative importance of individual personality as a factor in determining OCB
OCB has become a foundation for concepts in Organizational Studies. This book provides an all-encompassing resource for students, scholars, and practitioners looking for a comprehensive understanding on this key topic. It is an excellent textbook for advanced undergraduate and graduate students studying organizational behavior or organizational psychology in courses such as Strategic Human Resource Management, Measurement of Work Performance; Behavioral Organization Theory; and Social Psychology of Organizations.