Qualitative Online Interviews
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Qualitative Online Interviews
Strategies, Design, and Skills

Second Edition
Companion Website


© 2015 | 320 pages | SAGE Publications, Inc
The Second Edition of Qualitative Online Interviews provides researchers the guidance they need to extend the reach of their studies beyond physical boundaries. Focusing on designing, conducting, and assessing data drawn from online interviews as well as from observations, materials, and artifacts collected online, the book emphasizes the use of in-depth interviews in qualitative research or mixed-methods designs. Written in an easy-to-read manner, the thorough Second Edition offers the practical information and scholarly foundations needed to make thoughtful decisions in technology-infused research.

See how Qualitative Online Interviews can be used in a course with these sample course outlines:

Online Interviews Design and Practice

Qualitative Inquiry and Online Interviews

Online Interviews and Case Analysis


Watch a short video overview of the new edition of Qualitative Online Interviews:

 
List of Figures
 
List of Tables
 
Preface
 
Acknowledgments
 
About the Author
 
Chapter 1: The E-Interview Research Framework
Interview Research: A Window Into the Lived Experience  
Online Interview Research  
Online Interviews and Multimethod Research  
A Conceptual Framework for E-Interview Research  
Aligning Purpose and Design  
Choosing Online Data Collection Method for the Study  
Taking a Position as a Researcher  
Determining E-Interview or Observation Style(s)  
Selecting ICT and Milieu  
Using Visual Research in Online Interviews and Observations  
Handling Sampling and Recruiting  
Addressing Ethical Issues  
Collecting the Data  
Closing Thoughts  
 
Chapter 2: Aligning Purpose and Design
Research: New Knowledge and Understandings  
Understanding the “Research Interview”  
What Is an In-Depth Research Interview?  
Interviews in an Interview Society  
Research Epistemologies, Methodologies, and Methods  
Theories and Research Design  
Epistemologies Influence Design Choices  
Mixed Methods, Multimethods, and Mixed Epistemologies  
Methodologies and Methods: Key Principles and Distinctions  
Interviews and Observations in Qualitative and Mixed-Methods Studies  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Creating a Coherent Design  
Aligning Purpose and Design Across Qualitative Methodologies  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 3: Choosing Online Data Collection Method and Taking a Position as a Researcher
Choosing to Collect Data with ICTs Based on Medium, Setting, or Phenomenon  
Taking a Position as a Researcher  
Insider (Emic) or Outsider (Etic) E-Research Positions  
Rethinking Research Metaphors: Travelers, Gardeners, or Miners?  
Positions, Power, and Symmetry in Interviews  
Reflexivity and the Researcher’s Position  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Choosing E-Interviews and Positions  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 4: Determining E-Interview or Observation Styles
Structure and the Online Interview  
Typology of E-Interview Structures  
Structured Interviews  
Semistructured Interviews  
Unstructured Interviews  
Life Story or Oral History Interviews  
Postmodern Interviews  
Co-Constructed Narratives  
Creative Interviews  
Structure and Technology  
Structured Interviews  
Semistructured Interviews  
Unstructured Interviews  
Motivations for Online Interviews and the Typology of E-Interview Structures  
The Researcher’s Position and the Typology of E-Interview Structures  
Interviews in Qualitative, Mixed-Methods, and Multimethod Studies  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Determining Styles for Online Interviews  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 5: Selecting Information and Communication Technologies and Research Setting Milieu
Technology Equals Change  
Forces for Change  
The Internet: The Medium Warms  
Technology Convergence: “Technologies Are Crashing Together”  
Interactivity and Collaboration  
Communication Richness  
Nonverbal Communications and Online Interviews  
Synchronous, Near-Synchronous, and Asynchronous Communication  
Tools and Features for Online Interview Research  
Aligning Features With Research Purposes  
Choosing, Finding, or Creating a Conducive Meeting Space  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Selecting ICTs and Milieu  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 6: Visual Research and the Online Qualitative Interview
Seeing the Interview: Visual Questions, Visual Answers  
Multimodal Communication in a Multilingual World  
Visual Literacy and Spatial Intelligence  
Typology of Online Visual Interview Methods  
Visual Methods in Online Interviews  
Text-Based Interviews  
Video Conference, Video Call, or Video Chat  
Multichannel Web Conference Meeting Spaces  
Immersive Virtual Environments  
Using Visual Methods to Enrich Online Interview Data  
Issues in Online Visual Research  
Perceptual Issues  
Ethical Issues  
Closing Thoughts  
Researcher’s Notebook  
Stories of Online Inquiry  
Structured Visual Online Interviews  
Semistructured and Unstructured Visual Online Interviews  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 7: Handling Sampling and Recruiting: Selecting Participants for Online Interviews
A Critical Decision: Whom to Interview?  
Sampling in Qualitative Research  
Types of Sampling  
Size of Sample  
Sample Frames  
Sampling and Recruiting for Online Interview Research  
Design Decisions Influence Sampling and Recruiting  
Sampling Approaches Appropriate for Online Interview Research  
Communicating With Potential Participants  
Ensuring That Participants Are Credible  
Participants Are Nominated by Trustworthy Third Party  
Participants Are Pulled From Existing Sample Frames  
Ensuring Research Participants That Researchers Are Credible  
Getting Out the Recruitment Message  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Handling Sampling and Recruiting  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 8: Addressing Ethical Issues in Online Interview Research
Ethical Research Design and Online Interviews  
Ethical Research Design Fundamentals  
Informed Consent  
Informed Consent and Online Research  
Informed Consent in Online Interview Research  
Informed Consent in Online Observation Research  
Identity and Privacy  
Withdrawal From the Online Study  
Protection of Data  
Ethical Frameworks  
The Deontological Approach  
The Consequentialist or Utilitarian Approach  
The Virtue Ethics Approach  
Toward an Understanding of Internet Research Ethics  
Research Design, Ethics, and Review Boards  
Risk/Benefit Analysis  
Review Issues for Informed Consent  
Review Issues for Privacy and Confidentiality  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Addressing Ethical Issues  
Stories of Online Inquiry: Three Researchers—Ethical or Not?  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 9: Preparing for an Online Interview
Planning to Interview  
Preparing the Questions  
Communications Technologies and Online Interview Preparation  
Considerations for ICT Selection  
Learning the ICT  
Interview Preparation by ICT Type  
Preparing for Any Online Interview  
Preparing for a Text-Based Interview  
Synchronicity and Synchronous/Near Synchronous Text-Based Interviews  
Preparing for an Asynchronous Text-Based Interview  
Preparing for a Video Interview  
Preparing to Interview in a Web Conferencing Meeting Space  
Preparing to Interview in an Immersive Virtual Environment  
Getting Ready to Interview  
Defining Roles  
Epoche, Self-Reflection, and Preparing to Listen  
Closing Thoughts  
Researcher’s Notebook  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 10: Conducting the Online Interview
Interviewer and the Interview  
Conducting a Research Interview  
Opening the Interview  
Questioning and Guiding  
Closing the Interview  
Post-Interview Follow-Up  
Conducting a Research Interview Using Synchronous Technologies  
Text-Based Interview  
Video Conference Interview  
Interviews in Multichannel Web Conferencing Meeting Spaces  
Interviews in Immersive Virtual Environments  
Closing Thoughts  
Researcher’s Notebook  
The E-Interview Research Framework: Conducting the Study  
Stories of Online Inquiry  
Key Concepts  
Discussions and Assignments  
On the Web  
 
Chapter 11: Contributing Quality E-Research to the Literature
Using the E-Interview Research Framework to Assess Design and Research Quality  
Aligning Purpose and Design  
Coherent but Flexible Design  
Choosing Online Data Collection Method for the Study  
Taking a Position as a Researcher  
Insider–Outsider Perspectives and Interpretations  
Power Dynamics  
Reflexivity  
Determining E-Interview or Observation Style(s)  
Selecting ICT and Milieu  
Handling Sampling and Recruiting  
Addressing Ethical Issues  
Conducting the Interview  
Closing Thoughts  
Researcher’s Notebook  
Stories of Online Inquiry  
Discussions and Assignments  
 
Chapter 12: Online Communications and Online Interviews Trends and Influences
Online Communications and Online Interviews  
Anywhere, Anytime Communication  
Online Collaboration and Social Literacies  
Disintermediation and Apomediation  
Privacy in Online Milieus  
ICT Trends and Implications for Researchers  
Closing Thoughts and Recommendations for Further Research  
Discussions and Assignments  
 
Appendix: Qualitative Data Analysis
 
Glossary of Terms
 
References
 
Index

Supplements

Companion Website

The open-access Companion Website includes the following:

  • Mobile-friendly eFlashcards reinforce understanding of key terms and concepts that have been outlined in the chapters.
  • Worksheets assist readers in preparing the right information, questions, and answers.
  • A variety of E-Research Tips ?help readers prepare for interviews.
  • Video media pieces feature the author, Janet Salmons, walking readers through the concepts in her book.
  • Sample syllabi and course outlines help instructors plan a course using this book.

“The text is an excellent example for providing effective and efficient instruction. Learners can easily navigate the various components, and it can be used for self-study. . . . Marvelous depth of coverage on the online interview process. It is at the leading edge of thinking in the field of e-research.”

Anne-Marie Armstrong, Colorado Technical University

“[This book] presents a clear, research-based conceptual framework to understand both the process of qualitative data collection using interviews, as well as ethical and practical considerations associated with design and implementation. This is a most comprehensive book addressing the concepts and protocol of qualitative research methods with particular consideration for computer-mediated thinking, connecting, interviewing, and data collection and analysis. . . . This text is more than a “how-to” volume on qualitative interviewing. This book is rich with the organizational structure of the process of qualitative methodology that enhances the methods!”

Sally R. Beisser, Drake University

“The new edition is timely, and covers relevant areas of using available online media to collect qualitative interviews. Particularly useful as a text to help those who want to do research on global/international participants without being limited by availability of funding for travelling abroad.”

Faith Wambura Ngunjiri, Eastern University

“[This is] a very thoughtful and engaged text on very important 21st century issues. Concepts, even very difficult ones, are explained clearly and gracefully.”

Laura J. Hatcher, Southern Illinois University, Carbondale

“It provides a one-stop shop for conducting interviews.”

Debra Borie-Holtz, Rutgers, The State University of New Jersey
Key features

New and Key Features:

  • Provides guidance on ethical practices in online research
  • Offers direction for conducting interviews via various synchronous and asynchronous communications technologies
  • Shows how online observations, posts and documents can complement online interviews
  • Explores use of visual methods in online research
  • Adds a chapter on evaluating quality in online research
  • Explains sound foundations in accepted qualitative and mixed methods theory and practice
  • Includes templates, links and examples, syllabi and learning activities on the companion website

Sample Materials & Chapters

Chapter 1


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ISBN: 9781483332673