SAGE Journals Migration FAQ

Important notices

1) Usage Reporting FAQs: please note that detailed usage reporting frequently asked questions are included in the ‘Usage Reporting’ section below, including Q&A's related to historical usage data and differences between the new and old reports. 

2) Access wall: the new SAGE Journals platform launched in December, 2016, with a lowered access wall  to ensure we provided uninterrupted access to all of our customers and users during this time of transition. The access wall was raised on February 20, 2017 and we notified all customers via email, listserv postonce the wall has been raised.

3) Open Athens links: please be advised that links to Open Athens were previously not available, but are now appearing.

4) Browser compatibility: please note, SAGE Journals is optimised for use on the following browsers:

  • Chrome (latest version)
  • Firefox (latest version)
  • IE11 and later
  • Safari (latest version)

For the best experience of SAGE Journals we recommend using Chrome or Firefox, as these browsers are designed to support our fully responsive platform. 

General Information

Why has SAGE Journals (SJ) moved to a new platform vendor?

In 2015 SAGE made the decision to take the SAGE Journals platform out to tender as it is SAGE’s policy to regularly review all vendor agreements as part of our due diligence process. Our aim is to ensure that we are getting the best possible service and product offering on behalf of our valued library customers and their patrons, as well as for our authors, publishing partners and their members.

What are the new features of the new platform?

The new site will deliver a number of new features designed to improve the experience of customers and users alike.

Highlights include:

  • clear, intuitive site designs based on a deep understanding of user needs
  • seamless multi-device experience with responsive design
  • new functionality to enhance the user experience
  • highly discoverable and accessible content

When did the platform migration happen?

Our platform migrated in December 2016, with a lowered access wall period which ended on February 20, 2017.

How will this platform change affect my access to SAGE Journals content?

Our aim is to deliver a seamless transition to the new platform, for you and your users. Repeat messaging will ensure our library customers, including Account Administrators, are aware of the transition and what, if any, actions are required by them and by when. We have also communicated with our society partners to ensure a smooth transition of online member access.

Have the URLs for the SAGE Journals portal site and individual journal homepages changed?

Yes, the SAGE Journals URL has changed. A new single URL – journals.sagepub.co/home/[journal acronym] replaces the old individual journal URLs. Permanent 301 redirects are in place to ensure continued access to all content.

Can my library still request IP-based trial access to SAGE Journals?

Yes, institutional accounts may still request IP-based access in order to trial our various SAGE Journals Packages and Collections. Please contact your dedicated SAGE sales representative for more information.

Is there a detailed Customer Checklist to help us with any required action around the migration? 

Yes, see the SAGE Journals Migration Customer Checklist.

Who will customers contact for technical support on the SAGE Journals platform?

Contact details remain the same. Please contact our Global Online Technical Support at: onlinesupport@sagepub.co.uk.

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Account Activation & Administration

I am a new institutional subscriber, how do I activate my Online Access?

Now that the platform has launched, you can activate your online access by resetting your password on the SAGE Journals platform at http://journals.sagepub.com/action/requestResetPassword, when your subscription has been processed. Your username will be the email address you provided for your account.

I am a returning or current subscriber, how do I activate my new subscriptions?

In case of subscription renewals, your account details would not have changed. Should you have forgotten your login details please follow http://journals.sagepub.com/action/requestResetPassword.

What is my Customer Number?

Your SAGE Customer Number is your unique identifier across all your SAGE products. We strongly recommend you provide your Customer Number in all correspondence with SAGE. You can find your Customer Number on the Institutional Account area /  Usage Reports under 'Customer Reference ID'.. 

How do I create an administrator username and password?

Your username is the email address you provided with your order. You are able to set a password at http://journals.sagepub.com/action/requestResetPassword.

I have forgotten my administrator username and password, what do I do?

Your username is the email address you provided  with your order. You are able to set a password at http://journals.sagepub.com/action/requestResetPassword. If you do not know which email is associated with your account, please contact our Online Technical Support Team at onlinesupport@sagepub.co.uk.

Can I change my administrator username and password?

Yes, you can edit your administrator details on the Administrators page within the Institutional Account area. Please use the following link: http://journals.sagepub.com/action/showInstitutionAdminManager

Why should I register as an administrator?  

Registering as an administrator will enable you to review key information about your SAGE Journals account. As an administrator for your institution you can run COUNTER usage statistics, maintain contact details, manage link resolvers and check the set up for your account authentication.

Should you have any questions regarding your administrator account please contact Online Technical Support at onlinesupport@sagepub.co.uk.

Where do I find the new administrator portal?

To access the Institutional Account area, login with your administrator username and password here http://journals.sagepub.com/login and from the main site menu, select My Tools and then My Account. To link directly go to http://journals.sagepub.com/action/showPreferences?menuTab=AccountInfo and find the Institutional Account after the Personal Details area.

Our administrator has changed, how do I make the change?

You can update your administrator details in the Administrators area of the Institutional Account page. First log in at http://journals.sagepub.com/login  Once logged in, select My Account from the main site menu, or go to http://journals.sagepub.com/action/showInstitutionAdminManager where you can add and remove administrators.

When adding a new administrator, they will receive an email to create their own password. The new administrator will not display in the Administrators list on SAGE Journals until they have accepted the email invitation. After accepting they will have full administrator rights.

How do I see what my institution has access to?

Once you are logged in as an administrator at http://journals.sagepub.com/login, select the Access Entitlements page. Here you will find a full list of your institutional entitlements. Should you believe anything is missing, please contact Online Technical Support (onlinesupport@sagepub.co.uk) with your Customer account number and the journal titles.

Can we have more than one administrator registered?

You can invite further administrators by sending an invite from the Administrators area where you can add and delete fellow administrators.

When adding a new administrator, they will receive an email invitation link to create their own password. The new administrator will not display in the list of Administrators until they have accepted the email invitation. After accepting they will have full admin rights.

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Authentication

Which Shibboleth Federations do you support?

SAGE is fully supporting the below Federations and all EduGAIN Federations. A full list of all Federations supported can be found at: https://technical.edugain.org/status.php.

    France (RENATER)
    Germany (DFN-AAD)
    Japan (GakuNin)
    UK Access Management Federation
    Australia (AAF)
    Austria (ACONet) 
    Ireland (Edugate)
    Switzerland (SWITCH AAI)
    The Netherlands (Surfnet)

Should you wish to update your Shibboleth set up, you can log in to SAGE Journals http://journals.sagepub.com/login and select My Tools then My Account and edit your Institutional Account profile.

How do I set up Shibboleth for my institution?

In order to set up Shibboleth you will need your Shibboleth Entity ID. You can  add this to the Shibboleth/Athens section of the Institutional Account page.

First login here http://journals.sagepub.com/login then select My Tools from the main site menu, and My Account. Or go to http://journals.sagepub.com/action/showInstitutionShibbolethConfig?institution

How do I create a WAYfless URL for Shibboleth for my institution?

To construct a new WAYFLess link please follow the guidance provided by the UK Access Management Federation https://www.ukfederation.org.uk/library/uploads/Documents/WAYFlessGuidance.pdf. When constructing your WAYFLess URL you will need your IdP and the page URL to which you are linking. An example of a WAYFLess URL is displayed here:

http://iam.atypon.com/action/ssostart?idp=https%3A%2F%2Fidentity.ugent.be%2Fsimplesaml%2Fsaml2%2Fidp%2Fmetadata.php&redirectUri=http%3A%2F%2Fjournals.sagepub.com%2Fhome%2Foto&targetSP=https%3A%2F%2Fjournals.sagepub.com

Will my Shibboleth Entity ID be migrated?

We have made best efforts to migrate all Shibboleth Entity IDs for our customers. However, we do advise all librarians to review their new administrator accounts on SAGE Journals, and check that their details are as expected on the new platform. Shibboleth details can be easily updated and maintained in the Institutional Account area of the platform and our Online Technical Support Team (onlinesupport@sagepub.co.uk) can be contacted for any further assistance. To login in to your administrator account, please go to http://journals.sagepub.com/login.

How do I set up Open Athens for my institution?

To add your Open Athens Federation IDP, please log in as an account administrator at http://journals.sagepub.com/action/showInstitutionShibbolethConfig?institution, and update the details in the Institutional account area for Shibboleth/Open Athens.

Can I register more than one Open Athens ID for on my account?

SAGE allows Librarians to add one Athens ID per institution.

Will my Athens ID be migrated?

We have made best efforts to migrate all Athens IDs for our customers. However, we do advise all librarians to review their new administrator accounts and check that their details are as expected on the new platform. Athens IDs can be easily updated and maintained in the Institutional Account area on SAGE Journals and our Online Technical Support Team (onlinesupport@sagepub.co.uk) can be contacted for any further assistance.

What authentication methods do you support?

For institutional subscribers we support IP access, EzProxy, Shibboleth and Athens, as well as access via public username and password. Please contact onlinesupport@sagepub.co.uk to set up a public username and password.

For any queries regarding IP authentication, please contact IPupdates@sagepub.com.

Individual subscribers can access their subscription with a username and password directly on the platform.

How do I register my IP addresses?

Should you wish to update your IP addresses please contact IPupdates@sagepub.com.  You will need to provide your Customer Number and the new IP addresses.

How do I register my EZproxy?

SAGE Journals registers EZproxy with your EZproxy IP. Our full stanza can be found below. In order to add a missing or new EZproxy IP please contact IPupdates@sagepub.com Please ensure you provide your Customer Number and the new IP addresses.

Title Sage Journals

URL http://journals.sagepub.com

HJ https://journals.sagepub.com

HJ businessresearcher.sagepub.com

HJ www.sagepub.co.uk

HJ data.sagepub.com

HJ sk.sagepub.com

HJ library.cqpress.com

HJ uk.sagepub.com

HJ methods.sagepub.com

HJ brightcove.com

DJ sagepub.com

DJ sagepub.co.uk

DJ cqpress.com

DJ brightcove.com

Find url = "http://

Replace url = "http://^A

Find "google-analytics.com

Replace "^pgoogle-analytics.com^

Find url = document.location.protocol + "//" + document.location.host

Replace url = http://journals.sagepub.com/

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Cataloging & Discoverability

Does SAGE have URL structure information for the new platform?

Yes, please see the following table. The structures provided here can be used to link to any journal home page, issue or article page:

Description

Current URL

Example

Platform homepage

http://journals.sagepub.com/

 

Journal homepage

http://journals.sagepub.com/home/[code]

http://journals.sagepub.com/home/cep

Online First

http://journals.sagepub.com/toc/soc/0/0

http://journals.sagepub.com/toc/soc/0/0

Current Issue

http://journals.sagepub.com/toc/[code]/current

http://journals.sagepub.com/toc/soc/current

Continuous Publication All Articles

http://journals.sagepub.com/articles/[code]

http://journals.sagepub.com/articles/sgo

Issue Table of Contents

http://journals.sagepub.com/toc/[code]/[volume]/[issue]

http://journals.sagepub.com/toc/cep/36/10

Article (abstract)

http://journals.sagepub.com/doi/abs/[doi]

http://journals.sagepub.com/doi/abs/10.1177/0333102415613612

Article (full-text HTML)

http://journals.sagepub.com/doi/full/[doi]

http://journals.sagepub.com/doi/full/10.1177/0333102415613612

Article (full-text PDF)

http://journals.sagepub.com/doi/pdf/[doi]

http://journals.sagepub.com/doi/pdf/10.1177/0333102415613612

Which vendors does SAGE Journals work with?

SAGE Journals’ publications are fully indexed by third-party discovery products and services, including:

  • ProQuest’s Summon
  • EBSCO Discovery Service
  • ExLibris’s Primo
  • OCLC WorldCat Local

SAGE Journals metadata is delivered to the following e-resource management services:

  • Serials Solutions (360 Search, AquaBrowser, etc.)
  • CUFTS
  • EBSCO Information Service
  • Ex Libris
  • Openly Informatics (OCLC)
  • WorldShare (WMS)
  • TD-Net
  • Innocative Interfaces, Inc
  • WT Cox Subscriptions
  • Suweco
  • JISC Collections

How has SAGE worked with 3rd parties to inform them of the migration?

SAGE worked with Digital Service Providers to prepare for the migration, and  sent regular updates to all partners..

SAGE also worked with CrossRef to coordinate the re-deposit of SAGE article DOIs and have received detailed instructions of their requirements that we are working to fulfill.

Do you have MARC records for Journals?

SAGE does not produce MARC records for our journals as this has traditionally been managed by individual customers and institutions such as the Library of Congress and OCLC.

As part of the SAGE Journals migration SAGE will be informing customers about the data they should consider updating in MARC records. We are also looking at how we can liaise with major providers of MARC records for the same purpose, and we are consulting MARC records specialists on best practices to inform these communications.

What changes do I need to make to my link resolver?

Librarian admins are strongly encouraged to update their link resolvers. SAGE has provided the data to all major vendors on time to ensure the transition will be as smooth as possible.

How do I register my Link Resolver?

Please login into your Administrator account on SAGE Journals and select My Account and the Link Resolver page. t http://journals.sagepub.com/action/institutionAdminSfxShow?institution

How can I promote SAGE Journals within my institution?

SAGE is pleased to offer various materials and support to help users have the best experience on the new platform. For full details, please visit our Training and Usage Resources page: [https://uk.sagepub.com/en-gb/eur/training-and-usage]

Do you offer any product training?

SAGE is pleased to offer various materials and support to help users  have the best experience on the new platform. For full details, please visit our Training and Usage Resources page at [https://uk.sagepub.com/en-gb/eur/training-and-usage]

Do you support federated search?

SAGE Journals will support SRU or SRW (Search/Retrieve via URL) in 2017. Additionally, SAGE participates in a number of third-party library search services that maintain an index of our full-text XML content:

• Summon (ProQuest)
• Primo Central (Ex Libris)
• EDS (EBSCO)
• WorldCat Discovery / WorldCat Local (OCLC)

Atypon does not support Z39.50 but does support SRU (Search/Retrieve via URL) which  supports federated search.

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Pre-Migration

Will my search alerts and saved searches be carried over to the new platform?

Searches that have been saved on the current SAGE Journals site will not be carried over to the new site. Searches can be recreated and saved on the new site, with the option to receive alerts when new content is published that matches your search criteria.

Will my citations be carried over to the new platform?

Citations that have been saved on the current SAGE Journals site will not be carried over to the new site. Article citations can be downloaded or copied from the article Tools on the article page of the new platform.

Will my journal alerts be migrated to the new platform?

Individual alert preferences will be migrated to the new platform; however we are making some changes to the types of alerts available. Instead of opting in for multiple alert types e.g. Online First, eToc and Latest Article alerts, there will be one alert type for New Content alerts that delivers updates for all new content published by your journal of choice, including Online First articles and the issue Table of Contents. You can change the frequency and format of alerts from the My Alerts page in the Personal Account area at http://journals.sagepub.com/action/showPreferences?menuTab=Alerts

Will the RSS feeds I was previously utilizing continue to feed to my RSS Reader?

No, although we are continuing to offer RSS feeds for all of our journals, the RSS feed links have changed and will need to be updated in your preferred Reader or other system. The URLs to the RSS feed information pages have also changed.  To find the RSS feed links for your journals, go to the homepage and go to the ‘RSS’ option under the ‘About’ option (for example, http://journals.sagepub.com/rss/abs).

Will my administrator username and password change?  

Yes, your Administrator username is now the email address associated with the institutional account. You can now set a new password for your account on the new SAGE Journals platform at http://journals.sagepub.com/login.

If your email address is not recognized or you do not know which email address is associated with your account, please contact our Online Technical Support team (onlinesupport@sagepub.co.uk) who can set this up for you.

What is the new URL?

New SAGE Journals URL is journals.sagepub.com.

What happens to my bookmarked links?

There will be permanent redirects in place from the old SAGE Journals platform to the new, but we encourage you to bookmark new direct links on the new platform.

How long will the redirects be in place?

The redirects are 301 permanent redirects and therefore should never expire however to ensure seamless access in future we recommend using direct URLs where possible

Have my IP ranges been migrated?

We have made best efforts to migrate all IP ranges on file to the new platform. Now that  the  new platform has launched, we encourage all our customers to login at http://journals.sagepub.com/login and carefully check the IP ranges listed in their Institutional Account. Should any changes be required to the IP ranges on your account, please contact our dedicated team at IPupdates@sagepub.com. Please quote your customer number in all correspondence with us.

Has my institutional logo been migrated?

The display of institutional logos is not currently available on the new platform, however this feature will be added in 2017. We will notify you when the functionality is available. Account Administrators can add a hyperlink to your institution's homepage via the 'Co-branding' section of your new Institutional Account. To login to your account details go to http://journals.sagepub.com/login.

Is my current institutional trial access affected by the migration?

No, all your current entitlements remain the same and have been migrated for you.

What happens to my individual subscription username and  password?

The email provided upon placing an order is now your account username. You can set a new password on the SAGE Journals platform  by selecting ‘My Account’ from the main menu and then ‘Set new password.’

What are the key changes for accounts administrators and when do I need to make them?

We have compiled a comprehensive Customer Checklist (https://uk.sagepub.com/en-gb/eur/sjplatform/faq/sjchecklist) which details all the actions you need to take in order to ensure a smooth transition for your institution. This checklist includes a timeline for actions which should have been taken before the end of November, and actions which should take place now that  the new platform has launched. Please contact us (https://uk.sagepub.com/en-gb/eur/contact-us) if you have any questions or require any support in completing these activities.

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Usage Reporting

When will usage reports for the new platform be available?

The COUNTER 4 reports are now available as of January 3, 2017.  For historical usage downloaded from the Highwire platform, usage data for January 2015-November 2016 is available under Download Legacy COUNTER Reports.  Usage from December 2016 on the Highwire platform will be available after January 2017. 

For usage statistics downloaded on the Literatum platform, reports can be created under Current COUNTER Reports.  Instructions on how to run these different reports can be found below.

How do I run usage reports for my subscriptions?

1. Sign in to http://journals.sagepub.com

2. Go to My Tools – My Account  – Usage Report

3. For usage on the Literatum platform, go to Current COUNTER Reports

1. Select Time period

2. Select desired reports

3. Select Format of report

4. Select the recipient  

How do I download my usage data from Highwire (Historical Usage Data)?

Historical usage data can now be found under Download Legacy COUNTER Reports

1. Sign in to http://journals.sagepub.com

2. Go to My Tools – My Account  – Usage Reports

All COUNTER reports are included in the zip file.  These files contain both 2015 and 2016 usage data, indicated by Column U, designating the year of the usage across the monthly columns.

Please note that archive usage reports do not show zero usage.  If a title was not used in 2015/2016, it would not show up on the historical report.

Is SAGE Journals COUNTER compliant?

SAGE is fully compliant with the COUNTER Project. Further information can be found at: https://www.projectcounter.org/

What usage reports will the new SAGE Journals platform offer?

SAGE will continue to offer all standard COUNTER usage reports, which will be available for download in your admin area.

- JR1 = Journal Report 1: Number of Successful Full-Text Article Requests by Month and Journal

- JR1a = Journal Report 1: Number of Successful Full-Text Article Requests by Month and Journal for backfile content only

- JR3 = Number of Successful Item Requests and Turnaways by Month, Journal and Page Type

- CR1 = Consortium Report 1: Number of Successful Full-Text Article Requests by Consortium Member, Month and Journal

*Please note that the JR4 Report: Total Searches Run By Month and Collection, is an optional COUNTER Report and is not currently available on the Atypon platform. 

What formats will I be able to download usage reports in?

You can download usage in XML, HTML and Tab-delimited formats within the admin portal.

My historical usage data seems to be missing?

If you suspect that your usage data is missing, please contact SAGE at onlinesupport@sagepub.com.    

What reporting aspects are different between Highwire and Literatum?

On the Literatum platform, new usage reporting features such as timelier availability of usage stats and the ability to receive alerts when usage data is available.  

If you would like to opt-out of email notifications of usage data availability, uncheck the box next to E-mail when COUNTER usage data for the current month has been processed and is ready for reporting.

The main difference between Highwire usage and Atypon usage is that Highwire removed usage of titles a user did not have entitlement to. We are now showing this usage in both the current and historical usage reports.  The current method utilized for usage statistics is a more accurate picture of what is being used, including Open Access titles and content that has been made free.

 We are now displaying the correct title of the journal used whereas previously, we only displayed the current title of the journal.  This will cause different iterations of a title depending on the article that was used.       

 Other isolated issues may have caused discrepancies in usage statistics.  If you see either decreased usage or at least a 10% increase in usage, please contact SAGE at onlinesupport@sagepub.com for further analysis.   

Will I still be able to manage my own IP Ranges via the Account Administrator area?

With the new SAGE Journals platform SAGE is also cleaning our customer IP data to remove duplication facilitating accurate COUNTER usage reporting and ensuring reliable entitlements to subscriptions. We are also introducing a rule to prevent new duplication of IPs. Customers may have more than one IP address or range associated with their account, but the duplication of IP address or ranges across multiple accounts is no longer permitted. Where SAGE has found IP ranges that are clashing, we have made our best efforts to associate it with the correct account when migrating them to Literatum. Please carefully check your IP’s and inform us of any changes that need to be made via our dedicated inbox at IPupdates@sagepub.com.

How do I set up SUSHI?

If you wish to harvest your usage via SUSHI, log into your Institutional Account on SAGE Journals and access the Usage reports section. You will find your Requestor ID and your Customer Reference ID at the top of the page, after the platform has launched in December 2016.

http://journals.sagepub.com/login

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Technical Assistance

Which browsers is the new SAGE Journals platform  compatible with?

SAGE Journals is optimised for use on the following browsers:

IE11 and later
Chrome (latest version)
Firefox (latest version)
Safari (latest version)

For the best experience of SAGE Journals we recommend using Chrome or Firefox, as these browsers are designed to support our fully responsive platform. 

Please note: If using Internet Explorer there are a number of known issues with the display and behavior of some features, for example the article level options to download a citation (Cite), request Permissions, and Share the article are currently hidden, as shown in the image below. SAGE is working with our vendor to resolve these issues as quickly as possible.

Will you offer http and https sites?

The new SAGE Journals site will be http.

I am receiving an error message. What do I do?

Please take a full screenshot capturing the error message as displayed. Please also make note of the full URL of the page you were trying to reach, and the previous steps you have taken so that we can replicate the error. Please send these details, including your customer number, to our Online Technical Support team (onlinesupport@sagepub.co.uk).

I would like to report missing content.

Occasionally an issue or article may be missing from the SAGE Journals platform. Where content is missing, SAGE will attempt to locate backfile print issues and articles and convert to online content formats to fill any gaps on the platform. 

If you identify missing volumes, issues, articles or supplements, please report them to onlinesupport@sagepub.co.uk and send the full citation of the content to be added to the sourcing lists. 

Do you allow text mining?

SAGE allows text and data mining, but you must contact us to be authorized and set up correctly to avoid your IP from being blocked.  Please contact onlinesupport@sagepub.co.uk. You may extract or use information contained on SAGE Journals for educational purposes, including, but not limited to, text and data mining, extraction and manipulation of information for the purposes of illustration, explanation, example, comment, criticism, teaching, research, or analysis.

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Other

My questions have not been answered, who do I talk to?

Please contact SAGE via our Contact Us page at https://uk.sagepub.com/en-gb/eur/contact-us

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