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Strategic Supervision
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Strategic Supervision
A Brief Guide for Managing Social Service Organizations



November 2009 | 248 pages | SAGE Publications, Inc

Offering social service agency leaders the necessary skills for
day-to-day supervision practice

This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as a primer for new or soon-to-be supervisors on the types of knowledge, skills and abilities necessary for effective supervisory practice. It also offers more seasoned practitioners a concise compendium of checklists and tools that can be utilized selectively.

Key Features

  • Concrete examples of how excellent supervisors problem-solve, lead teams, and support multicultural and other forms of diverse staffing
  • Practical strategies for working with employees that have performance difficulties
  • Management tools specifically tailored to the application of Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities

 
Ch 1. Administrative Supervision within an Organizational Context
 
Ch 2. Organizational and Workgroup Culture by David Cherin and David Chenot
Introduction

 
Defining Supervision

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot)
Introduction

 
Defining Organizational and Team Culture

 
Gauging the Gap: A Tool for Cultural Narratives

 
Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team

 
Supervisory Roles: Working in the Cultural Frame

 
Supervisory Roles: Working in the Cultural Frame

 
Frame Reflection

 
Positive/Appreciative Inquiry

 
Facilitating Team Culture

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 3. Value-based Principles and Laws Guiding Personnel Management
Introduction

 
Key Laws Guiding the Personnel Management Aspects of Supervision

 
Summary

 
For Further Reading

 
 
Ch 4. Recruiting Effective Employees
Introduction

 
Specifying Job Tasks and Position Descriptions

 
Use of Competency Statements in Supervision and Personnel Management

 
Recruitment and Selection Phases and Strategies

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 5. Screening and Interviewing for Employee Selection
Introduction

 
Interviewing as a Special Phase of the Recruitment and Selection Process

 
Completing the Selection Process: Reference Checks and Notifying Other Applicants

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms)
Introduction

 
Characteristics of Effective Work Groups

 
The Five Stages of Team Development

 
Special Aspects of Team Supervision

 
Team Facilitation Tools

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 7. Designing and Conducting Worker Performance Appraisals
Introduction

 
Methods of Performance Appraisal

 
Work Standards Appraisal Method

 
Management by Objectives and Results (MBO/MOR)

 
Developing a MOB/ MOR Performance Appraisal Plan

 
Planning and Conducting Performance Appraisal Conferences

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Ch 8. Handling Employee Performance Problems
Introduction

 
Distinguishing Between Worker and Agency Factors when Diagnosing

 
Employee Performance Problems

 
Addressing Employee Performance Problems

 
Employee Termination

 
Summary

 
Web-Based Resources

 
For Further Reading

 
 
Appendices
 
A. Brief History of Social Work Supervision Concepts
 
B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise
 
C. Sample Position Description
 
D. Core Competencies for Working in a Human Services Agency
 
E. Planning, Leading and Coaching Professional Meetings

Duplicated material in another, more comprehensive book.

Information was great though!

Mr Ryan Bobst
School Of Social Work, University of Iowa
July 29, 2013

university chose alternative book

Ms Sharon Goldberg
School Of Social Work, Adelphi University
May 16, 2013

This is a good textbook, and I'm tempted to suggest it as optional reading. I have temporarily decided to adopt "Human Service Organizations" by Kettner (Allyn and Bacon)--though I am eagerly awaiting Sage's upcoming edition from Brody--to be published in February.

Dr Benjamin Lough
School Of Social Work, University of Illinois - Urbana Champ
January 25, 2013

Simple to use and very user friendly. Provided specific tools for students to use in their work.

Dr Patricia Desrosiers
Social Work Department, Western Kentucky University
May 25, 2011

Too specific to administrative supervision. i need a broader text, so I am going to review Social Work Supervision which is also a Sage publication. I may consider using this as a supplemental text.

Professor Tracy Walker
Colg of Human Psychology, Syracuse University
May 12, 2011
Key features
  • A brief practical guide to the most important aspects of supervisory leadership and personnel management so that it will serve as an inexpensive supplemental text for the mainstream supervision books on the market.
  • Provides concrete examples of how excellent supervisors problem-solve, lead teams and support multicultural and other forms of diverse staffing.
  • Provides Practical strategies for working with employees that have performance difficulties and explains how using a clear but thorough performance planning and review process is essential.
  • Material that will appeal to non-profit agency supervisors and managers.
  • Showcases how supervisors can apply the principles embodied in Equal Employment Opportunity, Affirmative Action, and other nondiscriminatory practices in hiring and promotion activities.

Sample Materials & Chapters

Chapter 1 - Administrative Supervision Within an Organizational Context


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