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Supply Chain Management

Supply Chain Management
Securing a Superior Global Edge

January 2022 | 760 pages | SAGE Publications, Inc
Supply Chain Management: Securing a Superior Global Edge takes a holistic, integrated approach to managing supply chains by addressing the critically important areas of globalization, sustainability, and ethics in every chapter. Authors Ray Venkataraman and Ozgun C. Demirag use a wide variety of real-world cases and examples from the manufacturing and service sectors to illustrate innovative supply chain strategies and technologies. With a focus on decision-making and problem-solving, Supply Chain Management provides students with the tools they need to succeed in today’s fiercely competitive, interconnected global economy.  

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About the Authors
Part I: Introduction to Supply Chain Management and Supply Chain Strategy
Chapter 1: Introduction to Managing Global Supply Chains
1.1 The Globalization of Business

1.2 Global Supply Chains

1.3 Global Supply Chain Structures and Partners

1.4 Decisions in Supply Chain Management

1.5 Integrated Supply Chain Management

1.6 Evolution of Supply Chain Management

1.7 Current and Emerging Issues in Global Supply Chain Management

Chapter 2: Global Supply Chain Strategy
2.1 Levels of Strategic Planning

2.2 Formulating and Evaluating an Operations Strategy

2.3 Formulating and Evaluating Service Operations Strategy

2.4 Supply Chain Strategy for Products and Services

2.5 Global Operations and Supply Chain Strategies

2.6 Evaluating the Performance of Supply Chain Strategies

Part II: Strategic Decisions in Supply Chain Management
Chapter 3: Supply Chain Considerations in Product and Service Design
3.1 Why Businesses Develop New Products and Services

3.2 Reasons for New Product Failures

3.3 The New Product Development Process

3.4 What Is Global Product Development?

3.5 Service Design

3.6 Supply Chain Issues in New Product Development

3.7 Supply Chain Collaboration in New Product Development

3.8 Integrating Sustainability in New Product Development

3.9 Legal and Ethical Issues in New Product Development

Chapter 4: Process Design and Capacity Planning for Supply Chains
4.1 Importance of Process Design Decisions

4.2 Process Selection and Its Implications for Supply Chains

4.3 Global Issues in Process Design

4.4 Design of Service Processes

4.5 Capacity Planning for Goods-Producing Firms

4.6 Capacity Planning for Service-Providing Firms

4.7 Capacity Planning for Supply Chains

4.8 Managing Capacity in Global Supply Chains

4.9 Sustainability and Ethical Issues in Process Design and Capacity Planning

Chapter 5: Supply Chain Network Design
5.1 Importance of Supply Chain Network Design Decisions

5.2 Factors Affecting Supply Chain Network Design Decisions

5.3 Supply Chain Network Design Framework

5.4 Analytical Models for Network Design Decisions

5.5 Location Strategies for Service Supply Chains

5.6 Impact of Globalization on Supply Chain Network Design

5.7 Supply Chain Network Design for Omnichannels

5.8 Sustainability and Ethical Issues in Supply Chain Network Design

Chapter 5 Supplement: Advanced Models for Network Location and Capacity Allocation
5S.1 What Is Linear Programming?

5S.2 Salient Features of a Linear Programming Problem

5S.3 Network Design Models for Facilities Location: Optimization Models

5S.4 Network Design Decisions Under Conditions of Uncertainty

Part III: Tactical Decisions in Supply Chain Management
Chapter 6: Demand Management and Customer Service
6.1 The Demand Management Process

6.2 Demand Planning

6.3 Demand Forecasting

6.4 Consumer Demand Management

6.5 Global Demand Management

6.6 Services Demand Management

6.7 Customer Service and Demand Management

6.8 Customer Service and Sustainability

Chapter 7: Demand Forecasting Methods
7.1 Introduction to Forecasting and Its Applications

7.2 Characteristics of a Good Forecast

7.3 Steps in Supply Chain Forecasting

7.4 Qualitative Versus Quantitative Forecasting Methods

7.5 Short-Term Time Series Forecasting Methods

7.6 Medium- to Long-Term Time Series Forecasting Methods

7.7 Causal (Associative) Forecasting Methods

7.8 Measuring and Monitoring the Accuracy of Forecasting Methods

7.9 Monitoring and Controlling Forecasts

7.10 Ethics in Forecasting

Chapter 8: Sales and Operations Planning
8.1. What Is Sales and Operations Planning?

8.2. Benefits of Sales and Operations Planning

8.3 Implementation of the Sales and Operations Planning Process

8.4 Options for Influencing Demand and Supply in Sales and Operations Planning

8.5 Sales and Operations Planning Strategies

8.6 Methods for Sales and Operations Planning

8.7 Sales and Operations Planning in Supply Chains

8.8 Global Sales and Operations Planning

8.9 Sales and Operations Planning in Service Industries

8.10 Sustainable Sales and Operations Planning—Sales Carbon Operations Planning

8.11 Ethical Issues in Sales and Operations Planning

Chapter 8 Supplement: Developing a Sales and Operations Plan Using Linear Programming
8S.1 Formulating and Solving Sales and Operations Planning Problems Using Linear Programming

Chapter 9: Supplier Management
9.1 Supplier Management and Its Importance

9.2 Goals of Supplier Management

9.3 The Supplier Management Process

9.4 Strategic Sourcing

9.5 Purchasing

9.6 Supplier Performance Management

9.7 Supplier Risk Management

9.8 Supplier Information Management

9.9 Supplier Relationship Management

9.10 Supplier Phaseout

9.11 Managing Service Providers

9.12 Global Supplier Management

9.13 Legal, Ethical, and Sustainability Issues in Supplier Management

Chapter 10: Logistics Management
10.1 Integrated Logistics Management

10.2 Order Fulfillment

10.3 Transportation Management

10.4 Packaging

10.5 Materials Handling

10.6 Warehousing Management

10.7 Inventory Management

10.8 Facilities Network Design

10.9 Global Logistics

10.10 Omnichannel Logistics

10.11 Logistics Outsourcing

10.12 Logistics in the Service Sector

10.13 Ethical and Sustainability Issues in Logistics Management

Part IV: Operational Decisions in Supply Chain Management
Chapter 11: Lean Operations and Supply Chains
11.1 Introduction to Lean Operations

11.2 The Philosophy of Lean Systems

11.3 Elements of Lean Systems

11.4 Lean Services

11.5 Lean Supply Chains

11.6 Lean Versus Agile Supply Chains

11.7 Lean Global Supply Chains

11.8 Sustainability Issues in Lean Operations and Supply Chains

Chapter 12: Inventory Management in Supply Chains
12.1 The Importance of Inventory

12.2 Types of Inventory

12.3 Inventory Costs

12.4 The Role of Inventory in Supply Chains

12.5 Inventory Management Performance Metrics

12.6 Key Features of Effective Inventory Management Systems

12.7 The Impact of Uncertainty on Supply Chain Inventories: The Bullwhip Effect

12.8 Centralized Versus Decentralized Inventory Management

12.9 Omnichannel Inventory Management

12.10 Global Inventory Management

12.11 Service Sector Inventory Management

12.12 Ethical and Sustainability Issues in Inventory Management

Chapter 13: Inventory Control Models for Supply Chains
13.1 How Much to Order: Continuous Review Systems

13.2 Basic Economic Order Quantity Model

13.3 Economic Production Quantity Model

13.4 EOQ Model With Quantity Discounts

13.5 When to Order: Reorder Point for Continuous Review Systems (EOQ Model)

13.6 How Much to Order: Periodic Review Systems

13.7 How Much to Order: Single-Period Inventory Systems

Chapter 13 Supplement: Advanced Inventory Control Models for Supply Chains
13S.1 Advanced EOQ Models for Supply Chains

13S.2 Advanced Reorder Point Models

13S.3 Inventory Risk Pooling

Part V: Cross-Functional and Integrative Decisions in Supply Chain Management
Chapter 14: Pricing and Revenue Management in Supply Chains
14.1 Pricing Strategies for Supply Chain Management

14.2 The Concept of Revenue Management

14.3 Pricing and Revenue Management Techniques for Multiple Customer Segments

14.4 Pricing and Revenue Management Techniques for Bulk and Spot Customers

14.5 Pricing and Revenue Management Approaches for Perishable Assets

14.6 Pricing and Revenue Management Approaches for Products With Seasonal Demand

14.7 Global Pricing Strategies

14.8 Revenue Management in the Service Sector

14.9 Ethical and Sustainability Issues in Revenue Management

Chapter 15: The Role of Technology in Supply Chain Management
15.1 A Supply Chain Technologies Framework

15.2 Emerging Technologies Impacting Supply Chains

15.3 Supply Chain Information Technology

15.4 Supply Chain Optimization

15.5 Supply Chain Finance

15.6 Supply Chain Risk Management

15.7 Impact of Technologies on Global Supply Chains

15.8 Impact of Technologies on Service Supply Chains

15.9 The Role of Technology in Achieving Ethical and Sustainable Supply Chains

Online Chapter: Operational Planning Decisions and Their Supply Chain Implications
Appendix: Tables
Name Index
Subject Index


Instructor Website

Online resources included with this text

The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including
  • a test bank,
  • editable, chapter-specific PowerPoint® slides,
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  • a Solutions Manual.
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.

This is a great book. Love it so far,

Professor Shenghan Xu
Business Dept, University Of Idaho-Moscow
January 24, 2023
Key features
  • Integrated coverage of sustainability and ethics emphasizes the importance of adopting responsible business practices considering the world’s limited resources. 
  • A global perspective reflects the reality of our interconnected global marketplace and unpacks how corporations can implement supply chain strategies that create competitive advantages.  
  • Chapter Supplements include more advanced quantitative concepts, giving give instructors the flexibility to decide how quantitatively they want to teach certain topics. 
  • Cutting-edge coverage of current topics such as COVID-19, big data, the latest technology tools is included throughout the text.
  • In-text examples and solved problems walk students step-by-step through each calculation. 
  • More than 500 Practice Problems give students the opportunity to apply what they've learned.
  • Case Studies provide real-world insights into supply chain practices, challenges, and opportunities. 
  • Supply Chain Profiles in each chapter highlight a current example of supply chain management in action. 
  • Lessons Learned cases in every chapter highlight companies that have made supply chain missteps and the consequences of these decisions.
  • Microsoft Excel activities in several chapters require students to work with Excel and generate output results.  
  • Each chapter contains a set of critical thinking exercises that require students to reflect and apply chapter concepts to other equally important topics. These exercises can be worked on individually or in teams.

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