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The Business of Managing Emotions
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The Business of Managing Emotions
A Three-Dimensional Approach


December 2018 | 256 pages | SAGE Publications Pvt. Ltd

We work to create value in terms of sustenance or satisfaction. During this journey of creating value, we feel. Regardless of whether we are allowed to demonstrate it in public or whether we admit it to ourselves or not, whatever occurs at the workplace generates emotional moods. 

The expression of these emotions at work greatly depends on the social and cultural norms of various countries, regions, industries and the personal preference of people themselves. But the truth is, these emotions exist! 

The Navrasas comprise four negative emotional moods (rasas) that could hold back work performance, four positive ones that could spur productivity and a ninth one, which is the aim of this journey—the ability to sift the personal from the professional. The Business of Managing Emotions: A Three-Dimensional Approach offers practical solutions to leverage emotions at work through a three-dimensional emotional management (3-DEM) framework—an amalgamation of the performing arts, the medical science and the evolving social science of management.

 
Preface
 
Acknowledgements
 
Three-dimensional Emotion Management (3-DEM) Framework
 
The Triangle of Emotion Management
 
What Is the Outcome You Want to Achieve?
 
Survey Results and Analysis
 
Love
 
The Manifestation of Love and Beauty
 
Analysing Love at the Workplace
 
The Solution Matrix—3-DEM Applied to Love
 
Fear
 
Depicting ‘Fear’ in the Arts
 
The Science Behind Fear
 
Background
 
The Stakeholders
 
Situation Diagnosis
 
The Solution Matrix
 
Tools/Tips/Worksheets
 
Question Quotient
 
Courage
 
The Manifestation of Courage at the Workplace
 
Analysing Courage at the Workplace
 
Anger
 
Background/Overview
 
Depicting Anger in the Arts
 
The Science Behind Anger
 
The Solution Matrix
 
Tools/Tips/Worksheets
 
Let’s Play
 
Question Quotient
 
Laughter
 
Background/Overview
 
The Solution Matrix
 
Benefits of Humour at Work
 
Introducing Humour at the Workplace
 
Disgust
 
The Manifestation of Disgust
 
The Solution Matrix—3-DEM Applied to Disgust
 
Management Science and Disgust
 
Wonder
 
Wonder in the Arts
 
Wonder Explained in Science
 
Why Has This Curiosity Diminished?
 
How Hungry Are You with Curiosity?
 
The Solution Matrix
 
Tools/Tips/Worksheets
 
Question Quotient
 
Sorrow
 
Sorrow in the Arts
 
Sorrow Explained by Science
 
The Solution Matrix
 
Managing Sad Emotions
 
Question Quotient
 
Peace
 
The Manifestation of Peace at the Workplace
 
The Solution Matrix—3-DEM Applied to Peace
 
Conclusion: The Journey Towards the Anti-fragile

‘The book uses true workplace stories to help professionals overcome four debilitating emotions—fear, sorrow, anger and disgust—and leverage the more positive emotions of love, courage, wonder and humour to achieve what we all yearn for as we strive for excellence in performance.’

Ronnie Screwvala,
Entrepreneur, Philanthropist and Author

‘We live in a world fraught with anger, stress, hatred and divisiveness. This spills from our society into our work and personal lives, and nothing in our upbringing has really prepared us to deal with these emotions. This book, using arts theory, which is centuries old, modern psychology and management practice, is a refreshing approach to diffusing these difficult situations and being able to deal with essential emotions that could [affect] our happiness and [keep us from achieving] self-fulfilment. I am sure it will help individuals and organizations.’

Mallika Sarabhai,
Classical Dancer, Choreographer and Activist
Key features

·         The book consists of survey on emotions at the workplace covering 1000 plus respondents across countries and  industries. 

·         The book blends the three aspects– art, medical science and management science in the context of emotions –  3DEM framework.

·         It applies ancient Indian Navrasa theory to Modern workplace.


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ISBN: 9789352807987
$19.99