Part One—Foundations
Chapter 1. Introducing Intercultural Communication
Making Intercultural Connections
The Culture/Communication Interface
Culture Is Layered: Cultures Within Cultures
Explore Cultural Dimensions in Action
Culture, Technology, and the Concept of Community
Chapter 2. Identity And Cultural Awareness
Keys to Understanding Identity across Cultures
Intersectionality and Identity: Paradigms, Contradictions, and Contrasts
Creative Tips for Preparing to Communicate Interculturally
Part Two—Cultural Codes
Chapter 3. Verbal Communication and Culture
Creative Tips for Demonstrating Identity Awareness
Understanding the Verbal Code: Cultural Building Blocks
Cultural Preferences and Communication Style: Language and Culture Are Intertwined
The Word, Thought, and Behavior Connection
The Power of Words to Popularize and Mislead, Polarize, and Politicize
Creative Tips for Improving Verbal Communication Across Cultures
Chapter 4. Nonverbal Communication and Culture: Beyond Words
Characteristics and Functions of Nonverbal Messages
Nonverbal Codes and Cultural Variations: Kinesics
Nonverbal Codes and Cultural Variations: Vocalics and Proxemics
There’s More: Appearance, Clothing and Artifacts, Color, Time, Touch, Smell, and Truth-Telling Cues
Creative Tips for Using Nonverbal Cues to Enhance Intercultural Communication
Part Three—Cultural Values and Patterns
Chapter 5. Understanding Cultural Variability: Patterns, Values and Behavior
Exploring the Contested Zones of Culture: Attitudes, Beliefs, Values, and Frameworks for Intercultural Interaction
Exploring Three Classic Cultural Orientation Models
Further Explorations Into the Culture and Behavior Interface
Two Efforts to Improve Cultural Classification
Looking More Closely at US American Values
Creative Tips for Using Value Orientations
Part Four—Intercultural Relationship Building
Chapter 6: Intercultural Relationships: Person to Person
Expressing Culture in Relationships
Relationship Development and Closeness
Romantic and Family Relationships
Creative Tips for Developing Meaningful Intercultural Relationships
Chapter 7: Race and Intergroup Relationships
Race, Racism, and Critical Race Theory
Acting On and Communicating about Race, Skin Color, and “Karens”
Racism Is Global and Personal and Precipitates Conflicts
The Role of Alliance Building in Improving Intergroup Relationships
Creative Tips for Removing Race-Based Barriers
Chapter 8: Gender, Sexuality, and Culture
Sex, Gender, Gendered Communication, and Gender Identity
Gender and Sexuality Effects on Verbal Messaging
Gender and Sexuality Effects on Nonverbal Messaging
The Global Status of Women, Feminism, and Nonconforming Gender and Sexual Identities
Creative Tips for Navigating the Gender, Sexuality, and Culture Connection
Chapter 9. Navigating Intercultural Conflict
Exploring the Nature of Conflict
Individual and Cultural Differences in Approaching Conflict
How Cultural Values Affect Conflict Management
Handling Conflict in the Virtual Dimension
Creative Tips for Navigating Intercultural Conflict
Chapter 10. Immigration, Empathy, And Communication: The Transitioning Connection
Historical Background: Looking at the Waxes and Wanes of Migration
Preparing to Meet Immigration Challenges
Facilitating Intercultural Communication About Immigration
What Is Cultural Empathy?
Creative Tips for Applying Cultural Empathy
Part Five—Applied Dimensions of Intercultural Communication
Chapter 11. Professional Contexts: Intercultural Communication In Business, Education, And Health
What Is Business Life Like Globally?
Communicating Education Across Cultures
Intercultural Communication and Health Care
Creative Tips for Using Cultural Knowledge in Applied Settings
Chapter 12. Media And Culture: The Pop-Culture Mix
Consuming Cultural Representations: Viewing the World Through a Mediated Lens
Cultural Imperialism and Diversity
Social Media Apps: Digital Representations Across Boundaries and Borders
Creative Tips for Using Media Literacy to Assess Media Misrepresentations
Chapter 13. Future-Telling: Reimagining the Role of Intercultural Communicator
It’s Time to Apply What You Know
Recognize and Overcome Barriers to Social Justice and Advocacy
Apply Skills to Break Down Barriers
Meet Intercultural Challenges with an Inquisitive Mind and Empathy
Pass It Forward: Promote Intercultural Competence
Creative Tips for Envisioning a Better Future