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The Interpersonal Communication Playbook
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The Interpersonal Communication Playbook

First Edition
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January 2019 | 528 pages | SAGE Publications, Inc

Practical skills for developing successful relationships—both face-to-face and online.


Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook empowers students to take an active role in the development of their communication skills. Best-selling authors Teri Kwal Gamble and Michael W. Gamble provide students with abundant opportunities to make personal observations, analyze personal experiences, and assess personal growth across interpersonal contexts. Offering an array of communication settings for students to practice their skills, this text makes it easy for students to see how relevant theory can be applied to develop and maintain healthy relationships with family, friends, romantic partners, and coworkers.


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Preface
 
Acknowledgments
 
About the Authors
 
Chapter 1: Interpersonal Communication: Why It Matters
Communication Presence

 
What Is Interpersonal Communication?

 
Models of Interpersonal Communication

 
How Does Interpersonal Communication Enhance Life?

 
Understanding Interpersonal Contact

 
Diversity and Cultural Considerations

 
The Impact of Gender

 
The Impact of Media and Technology

 
On the Way to Gaining Communication Competence

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 2: Self-Concept, Identity, and Communication Presence
Self-Concept: Your Answer to Who You Are

 
Self-Esteem: Assessing Self-Worth

 
Others Help Shape Our Self-Concept

 
The Self-Fulfilling Prophecy

 
Revising Your Self-Concept: Reexamining Impressions and Conceptions

 
Diversity and Culture in Relationships: How Important is the “I”?

 
Seeing the Self Through the Media and Technology Looking Glass

 
Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 3: Perception and Social Experience
Our Perception Defines Our Reality

 
The Perception Process in Action

 
Frameworks of Perception

 
More Barriers to Accurate Perception

 
Diversity and Culture: Interpreting Through Different I’s

 
The Media, Technology, and Perception

 
Gaining Communication Competence: Enhancing Your Perceptual Skills

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 4: Listening and Life Contexts
Listening in Your Life

 
Stages of Listening

 
Ways of Listening

 
Listening Ethics

 
Responding With Feedback

 
Diversity and Culture in Listening

 
Media and Technological Influences on Listening

 
Gaining Communication Skills: Becoming a Better Listener

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 5: Communicating With Words
Defining Language

 
The Triangle of Meaning

 
Remove Semantic Barriers

 
Consider the Effects of Your Words

 
Language and Relationships: Communication Style, Words, and Feelings

 
Language Conveys and Reinforces Attitudes Toward Culture, Gender, and Age

 
Language, Media, and Technology

 
Gaining Communication Competence: Making Your Words Work

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 6: Nonverbal Communication
Defining Nonverbal Communication

 
Reading Nonverbal Messages

 
Culture and Nonverbal Behavior

 
Gender and Nonverbal Behavior

 
Media, Technology, and Nonverbal Messages

 
Gaining Communication Competence: Using Skills to Enhance Relational Understanding

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 7: Conversations: Social Glue
Small Talk: Social Lubricant

 
What Is Conversation? Why Is It Important?

 
Conversation Management

 
Having Difficult Conversations and Repairing Conversational Damage

 
Cultural Differences and Conversation

 
Gender Differences and Conversation

 
Media and Technology Talk

 
Gaining Communication Competence: Improving Your Conversation Skills

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 8: Emotions
What Are Emotions?

 
Managing Emotions

 
Emotions Have a Look and Feel

 
Experiencing Emotions in Relationships

 
Culture and the Expression of Emotion

 
Gender and the Expression of Emotion

 
Media and Technology: Modeling and Channeling Feelings

 
Gaining Communication Competence: Communicating Emotion Skillfully

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 9: Trust and Deception
What Is Trust?

 
Forgiveness: Rebuilding a Relationship After Trust Was Betrayed

 
Cost-Benefit Theory: The Price We Are Willing to Pay for a Relationship

 
Exploring Relational Situations

 
Lying and Relationship Ethics

 
Culture and Gender

 
Media, Technology, and Lessons in Trust

 
Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 10: Power and Influence
The Control Factor: Exploring the Balance of Power in Relationships

 
Exercising Persuasion

 
The Impact of Culture, Gender, Media, and Technology on Conceptions of Power

 
Gaining Communication Competence: Skills for Balancing Power in Relationships

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 11: Conflict in Relationships
The Meaning of Conflict

 
Sources and Classifications of Conflict

 
Conflict Management Styles

 
Communicating During Conflict

 
Your Expressive Style

 
Culture and Conflict Resolution

 
Gender and Conflict Resolution

 
Media, Technology, and Conflict Resolution: Models or Madness

 
Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 12: Interpersonal Needs, Attraction, and Relationship Dynamics
Why We Form Relationships

 
Relationship Characteristics

 
Relationship Attractors

 
The Relationship Spectrum

 
How Culture, Gender, and the Media and Technology Influence Our Relationships

 
Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 13: Intimacy and Distance in Relationships
Self-Disclosure and Intimacy

 
Using Relational Dialectics Theory to Understand Relationships

 
Focusing on Relationship Maintenance

 
Relationships in Need of Repair: Fix It or End It

 
The Dark Side of Relationships: Dysfunctions and Toxic Communication

 
Relationships and Death: Processing Grief

 
The Effects of Culture, Gender, and Media and Technology on Relational Intimacy

 
Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Chapter 14: Relationships in Context: Family, Work, and Health-Related Settings
The Nature of Familial Communication

 
Interpersonal Communication at Work

 
Interpersonal Communication in Health Care Settings

 
Gaining Communication Competence Across Contexts

 
Review This

 
Chapter Summary

 
Check Your Understanding

 
Key Terms

 
 
Glossary
 
Notes
 
Index

Supplements

Student Study Site

edge.sagepub.com/gambleicp

SAGE edge for students enhances learning, it’s easy to use, and offers:

  • an open-access site that makes it easy for students to maximize their study time, anywhere, anytime;
  • eFlashcards that strengthen understanding of key terms and concepts;
  • eQuizzes that allow students to practice and assess how much they’ve learned and where they need to focus their attention;
  • learning objectives that reinforce the most important material;
  • exclusive access to influential SAGE journal articles that tie important research and scholarship to chapter concepts to strengthen learning; and
  • video and multimedia resources that facilitate student use of Internet resources and further exploration of topics.

Instructor Resource Site

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  • Lecture notes and class discussion starters

“This textbook takes a practical and applicable approach to teaching interpersonal communication. It uses real-life examples to link theory to practice.”

Angela Gibson
Shelton State Community College

“The text is written well.  It makes complex concepts easily accessible to students through the use of relevant and up-to-date examples and scenarios.”

Bayo O. Joachim
Northwest Missouri State University, Maryville, Missouri

“The wonderful resources at the end of the chapters are a jumping-off point for students and professors alike to expand their discussions and critical thinking. They will spark creative thinking and analysis in classrooms everywhere.”

Shannon M. DeBord
Austin Community College

“The pedagogical content is this book is better than any I have seen. If a student uses all these features they should be able to clearly understand the material and apply it to their personal situations effectively.”

Kylene J. Wesner
Texas A&M University

“This textbook engages students by using multiple creative approaches and valuable examples. The breadth and depth of coverage of the field of interpersonal communication is highly appreciated. Students and instructors alike will enjoy learning about the basics of interpersonal communication using this all-inclusive book.”

Leslie Ramos Salazar
West Texas A&M University

“A comprehensive book which allows students to play with interpersonal concepts.”

Diane M. Ferrero-Paluzzi
Iona College

“This is an excellent text for an introductory interpersonal communication course with a relational focus in a program that does not offer additional upper division courses in interpersonal or relational communication.”

Todd Lee Goen
Christopher Newport University

“I would say this book was a comprehensive look at interpersonal communication with a very conversational tone and interactive ideas and activities embedded throughout.”

Kristin H. Carlson
University of Minnesota Duluth
Key features

KEY FEATURES

  • This text is available as a digital option through SAGE Vantage, an intuitive digital platform that offers auto-graded assignments and interactive multimedia tools—including video—all designed to enable students to better prepare for class. Learn more.
  • Insightful, relatable examples and real-world scenarios engage students and encourage them to critically reflect on their own communication dynamics.
  • Learning objectives at the beginning of each chapter outline key objectives and help students master important concepts and prepare for exams.
  • Opening vignettes introduce the relevance of chapter content through a contemporary example of communication in action, exemplifying chapter themes with engaging and relevant stories.
  • “What Do You Know?” features promotes self-assessment of knowledge and encourages students to address any misconceptions they discover.
  • “Try This” boxes promote active learning and provide students with opportunities to put their skills into practice.
  • “Reflect On This” boxes connect theory with practice—bringing key concepts and ideas to life.
  • “Analyze This” boxes encourage students to apply critical thinking to examples of interpersonal encounters from literature and popular culture.
  • “Connect the Case” features includes chapter-ending cases designed to help students assess interpersonal communication outcomes to help solidify and further develop the skills learned.
Vantage Reference: 
The Interpersonal Communication Playbook- Vantage Digital Option

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