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The Interpersonal Communication Playbook

The Interpersonal Communication Playbook


January 2019 | 512 pages | SAGE Publications, Inc

Written in a conversational style and presented in an innovative handbook format, The Interpersonal Communication Playbook, 1st Edition puts students at the center of interpersonal communication. To help them become better, more successful communicators, Teri Kwal Gamble and Michael W. Gamble give students the tools they need to develop and practice effective communication skills. Gamble and Gamble guide students to critically reflect on their own communication patterns and actively apply relevant theory to develop and maintain healthy relationships with family, friends, romantic partners, and co-workers.

The Interpersonal Communication Playbook is divided into four main parts (Foundations, Messages, Dynamics, and Relationships in Context) and explores an array of communication settings—including family, workplace, and health. Pedagogical features, including chapter-opening self-assessments, pop culture examples, narratives, and discussion questions, focus on how students connect with others and how they can do it better.

1. Interpersonal Communication: Why It Matters
Communication Presence  
Try This: A First Look at Digital Branding  
What Is Interpersonal Communication?  
Try This: Strangers at the Door?  
Models of Interpersonal Communication  
Analyze This: Are You in a Disguise?  
How Does Interpersonal Communication Enhance Life?  
Understanding Interpersonal Contact  
Diversity and Cultural Considerations  
The Impact of Media and Technology  
Try This: What's Okay with You?  
On the Way to Gaining Communication Competence  
Reflect on This: The Cell Effect  
Connect the Case: The Case of Sylvia and Khalil  
Review This  
2. Self-Concept, Identity, and Communication Presence
Self-Concept: Your Answer to Who You Are  
Try This: Who Are You?  
Analyze This: The Clown  
Self-Esteem: Assessing Self-Worth  
Others Help Shape Our Self-Concept  
Try This: Feelings about Age and Physical Ability  
Try This: Me, You, and Popular and Social Media  
Try This: The "Authentic" Self  
The Self-Fulfilling Prophecy  
Revising Your Self-Concept: Reexamining Impressions and Conceptions  
Diversity and Culture in Relationships: How Important is the "I"?  
Reflect on This: Are You an "I" or Part of a "We"?  
Try This: Young and Old  
Seeing the Self Through the Media and Technology Looking Glass  
Reflect on This: Beauty Standards and Dying to Be Thin  
Analyze This: MEdia  
Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence  
Connect the Case: The Case of Aisha's Term Paper  
Review This  
3. Perception and Social Experience
Our Perception Defines Our Reality  
The Perception Process in Action  
Analyze This: The Deceptiveness of Appearance  
Frameworks of Perception  
Reflect On This: Attribution Theory  
Try This: Lessons Learned  
More Barriers to Accurate Perception  
Reflect On This: Stereotypes at Work  
Diversity and Culture: Interpreting Through Different I’s  
The Media, Technology, and Perception  
Gaining Communication Competence: Enhancing Your Perceptual Skills  
Review This  
4. Listening and Life Contexts
Listening In Your Life  
Analyze This: Understanding “Understanding”  
Stages of Listening  
Try This: How’s Your LQ (Listening Quotient)?  
Ways of Listening  
Reflect On This: When Is Listening Not First And Foremost?  
Listening Ethics  
Analyze This: Active and Inactive Listening  
Responding With Feedback  
Try This: It’s the “I”  
Diversity and Culture in Listening  
Try This: Culture, Communication Style, and Feedback  
Media and Technological Influences on Listening  
Try This: The Ethics of Illusionary Listening  
Gaining Communication Skills: Becoming a Better Listener  
Connect the Case: The Case of Non-Listening Flora  
Review This  
5. Communicating with Words
Defining Language  
The Triangle of Meaning  
Remove Semantic Barriers  
Try This: Measuring Meaning  
Consider the Effects of Your Words  
Try This: Is It Politically Correct Or Incorrect?  
Reflect On This: Which Do You Prefer?  
Language and Relationships: Communication Style, Words, and Feelings  
Analyze This: Hurtful Words  
Language Conveys and Reinforces Attitudes toward Culture, Gender, and Age  
Try This: Language-Gender Links  
Reflect On This: The Muted Group  
Language, Media, and Technology  
Try This: How Would You Reengineer A Media Image?  
Gaining Communication Competence: Making Your Words Work  
Connect the Case: The Case of the Wounding Words  
Review This  
6. Nonverbal Communication
Defining Nonverbal Communication  
Try This: It’s Not Just What You Say...  
Reading Nonverbal Messages  
Analyze This: Facecrime and the Fake Face  
Try This: Ethics and Impression Creation  
Reflect On This: Does Beauty Pay?  
Try This: Color Matters  
Culture and Nonverbal Behavior  
Gender and Nonverbal Behavior  
Media, Technology, and Nonverbal Messages  
Try This: Can You Read The Cues?  
Gaining Communication Competence: Using Skills to Enhance Relational Understanding  
Connect the Case: The Case of Surprised Sam  
Review This  
7. Conversations: Social Glue
Small Talk: Social Lubricant  
What Is Conversation? Why Is It Important?  
Try This: Do You Like To Talk?  
Try This: The Elevator  
Try This: Conversational Analysis  
Conversation Management  
Try This: Whose Turn Is It, Anyway?  
Analyze This: Relationship Turns  
Having Difficult Conversations and Repairing Conversational Damage  
Cultural Differences and Conversation  
Gender Differences and Conversation  
Reflect On This: Interruptitis  
Media and Technology Talk  
Analyze This: Don’t Finish My Thoughts  
Try This: Squawk Talk  
Gaining Communication Competence: Improving Your Conversation Skills  
Connect the Case: The Case of the Company Party  
Review This  
8. Emotions
What Are Emotions?  
Managing Emotions  
Emotions Have a Look And Feel  
Reflect On This: Can Exercise Make You Happy And Less Stressed?  
Experiencing Emotions in Relationships  
Try This: Emotional Checkup  
Try This: Do You Have Resilience?  
Analyze This: Should You Tell?  
Culture and the Expression of Emotion  
Try This: Are You A Face-Saver?  
Gender and the Expression of Emotion  
Media and Technology: Modeling and Channeling Feelings  
Try This: Sharing Feelings  
Try This: Modeling  
Gaining Communication Competence: Communicating Emotion Skillfully  
Connect the Case: The Case of Late Jean  
Review This  
9. Trust and Deception
What Is Trust?  
Try This: Can I Depend On You? Can You Depend On Me?  
Forgiveness: Rebuilding a Relationship after Trust Was Betrayed  
Analyze This: Misplaced Trust  
Cost-Benefit Theory: The Price We Are Willing To Pay For a Relationship  
Exploring Relational Situations  
Try This: Cooperative or Competitive?  
Lying and Relationship Ethics  
Try This: Cornered  
Reflect On This: Building Company Trust  
Reflect On This: Richard S. Lazarus and the Case for White Lies  
Culture and Gender  
Try This: How Prepared Are You to Trust?  
Media, Technology, and Lessons in Trust  
Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships  
Connect the Case: The Case of the Trusting Agent  
Review This  
10. Power and Influence
The Control Factor: Exploring the Balance Of Power in Relationships  
Try This: What’s Your Power Orientation?  
Try This: Powerful People and Power Plays  
Exercising Persuasion  
Try This: Tensions and Tactics  
The Impact of Culture, Gender, Media, and Technology on Conceptions of Power  
Try This: Who Has The Power?  
Reflect On This: Power Issues By Gender  
Gaining Communication Competence: Skills for Balancing Power in Relationships  
Connect the Case: The Case of the Power Moment  
Review This  
11. Conflict in Relationships
The Meaning of Conflict  
Try This: Thinking through Conflict  
Sources and Classifications of Conflict  
Try This: How Verbally Aggressive Are You?  
Conflict Management Styles  
Try This: Where Are You On The Grid?  
Communicating During Conflict  
Your Expressive Style  
Try This: A Self-Assessment  
Culture and Conflict Resolution  
Analyze This: Edward De Bono  
Gender and Conflict Resolution  
Media, Technology, and Conflict Resolution: Models or Madness  
Reflect On This: Lessons Learned  
Try This: It’s War!  
Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict  
Connect the Case: The Case of the Jousting Roommates  
Review This  
12. Interpersonal Needs, Attraction, and Relationship Dynamics
Why We Form Relationships  
Analyze This: By Yourself  
Try This: How Do You Feel About Being In/Out, Up/Down, Or Close/Far?  
Relationship Characteristics  
Relationship Attractors  
Reflect On This: The Romantic Attraction Factor  
The Relationship Spectrum  
Try This: Measuring Intimacy  
Analyze This: Status Updates  
How Culture, Gender, and the Media and Technology Influence Our Relationships  
Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum  
Connect the Case: The Case of the Job Promotion  
Review This  
13. Intimacy and Distance in Relationships
Self-Disclosure and Intimacy  
Try This: Social Penetration—In Casual and Intimate Relationships  
Try This: Window Gazing  
Using Relational Dialectics Theory to Understand Relationships  
Try This: Try To See It My Way  
Focusing On Relationship Maintenance  
Try This: What’s fair?  
Relationships In Need Of Repair: Fix It or End It  
The Dark Side of Relationships: Dysfunctions and Toxic Communication  
Reflect On This: Abusive Relationships  
Relationships and Death: Processing Grief  
The Effects of Culture, Gender, and Media and Technology on Relational Intimacy  
Analyze This: Feelings  
Try This: At A Distance  
Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully  
Connect the Case: The Case of the Plane Trip  
Review This  
14. Relationships in Context: Family, Work, and Health-Related Settings
The Nature of Familial Communication  
Try This: Virginia Satir on “Peoplemaking”  
Analyze This: Transitions  
Try This: The Rules We Live By  
Try This: The TV Family  
Interpersonal Communication at Work  
Try This: Culture Can Shock  
Interpersonal Communication in Health Care Settings  
Gaining Communication Competence across Contexts  
Connect the Case: The Case of the Problematic Reunion  
Review This  


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ISBN: 9781544332772